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  1. Posts : 21,737
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Days Ago #11

    There are two log collectors for Windows 10: DM and BETA
    Attempt to run both on the computer and post zips into this thread:
    BSOD Crashes and Debugging - Windows 10 Forums

    Please post the error message and or code.
      My ComputerSystem Spec

  2.    3 Days Ago #12

    I have no idea what that means lol.. Sorry.. And I can't install windows 10. I learned a few thing s tho. So mad at my friend for breaking my laptop and having to buy this Acer thing that won't upgrade. Ah well x
      My ComputerSystem Spec


  3. Posts : 21,737
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Days Ago #13

    What was the information that you saw about Intel GPU?
    Please post the error message or error code that you saw.

    There are log collectors that collect logs from the computer.
    For example msinfo32, drivers, dxdiag, event viewer, etc.

    The commands are run by clicking on the link and the folder appears on the desktop > zip > upload into the thread

    The log collectors were designed for Windows 10 but they could work on Windows 10. Post whatever you see on the desktop.
    The instructions are on this web page:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  4.    3 Days Ago #14

    So sorry.. It's gone now. It just said my intel graphics was incompatible for Windows 10 and wouldn't display properly. This is a second hand laptop that I reluctantly bought yesterday. Good memory, and Windows 8 . I didn't think I wouldn't be able to upgrade it . At least I got to 8.1. it'll do me for a bit I guess x
      My ComputerSystem Spec

  5.    3 Days Ago #15

    Click image for larger version. 

Name:	15441355986946750713211225049499.jpg 
Views:	4 
Size:	1.84 MB 
ID:	216424
      My ComputerSystem Spec

  6. Berton's Avatar
    Posts : 5,664
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       3 Days Ago #16

    If the computer came with Windows 8 there should be no problem getting the Digital License after getting it Upgraded to Windows 10, it reads the information in the BIOS for that, at least mine did. The only time I had to provide the Product Key was during a clean install on a computer that had come with Windows 7, replaced the drive and had no OS running. Most times Upgrading over Windows 7 while it was running worked fine.
      My ComputerSystem Spec


  7. Posts : 21,737
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Days Ago #17

    Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    Use the same information to create a new thread in our sister website eight forums.
    Plan to close this thread after the Panther logs are reviewed (if the hardware is incompatible and not the driver)

    Please post the results of the DM log collector in this thread.
    Maintain just one thread at a time.

    What was the error message seen when you had attempted to run the beta log collector with Windows 8?

    If the hardware problem prevents the upgrade then consider opening a new thread in our sister website: Eight forums.

    Temporarily uninstall Mcafee with the applicable uninstall tool:
    Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
    http://download.mcafee.com/products/...tches/MCPR.exe

    Make sure that Windows defender is on after temporarily uninstalling Mcafee.

    Download and install Everything: voidtools

    Use Everything to search for the Panther logs:
    setuperr > izip > post a share link into the thread
    setupact > zip > post a share link into the thread

    Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    Save the Macrium image to another drive or to the cloud.
    Backup and Restore with Macrium Reflect | Tutorials

    In eight forums you can troubleshoot the failure to install net framework, or troubleshoot unexpected shutdowns/reboots or BSOD as needed.

    Code:
    Event[27]:
      Log Name: System
      Source: volmgr
      Date: 2018-11-14T15:29:02.675
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: User
      Description: 
    Crash dump initialization failed!
    Code:
    Event[3846]:
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2018-12-06T20:26:16.080
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation
      Keyword: Installation,Failure
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: User
      Description: 
    Installation Failure: Windows failed to install the following update with error 0x80246013: 2017-11 Security and Quality Rollup for .NET Framework 3.5, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 8.1 and Server 2012 R2 for x64 (KB4049017).
      My ComputerSystem Spec

  8. Bree's Avatar
    Posts : 9,509
    10 Home x64 (1809) (10 Pro on 2nd pc)
       3 Days Ago #18

    Cairdeas said: View Post
    Click image for larger version. 

Name:	15441355986946750713211225049499.jpg 
Views:	4 
Size:	1.84 MB 
ID:	216424
    Upgrading to 1809? That looks like this known blocking issue is preventing the upgrade.

    November 30, 2018 8:45 PM PT Upgrade block in place
    • Windows 10, version 1809
    • Windows Server 2019
    • Windows Server, version 1809
    Microsoft has identified issues with certain new Intel display drivers. Intel inadvertently released versions of its display driver (versions 24.20.100.6344, 24.20.100.6345) to OEMs that accidentally turned on unsupported features in Windows.

    After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C, or a DisplayPort may not function correctly on devices with these drivers.

    Workaround: To see if your device is affected and, if so, resolve the issue, see this Windows Forum post.

    Next Steps: Microsoft is working with Intel to expire these display drivers, including coordinating with OEMs, and will provide an update on the resolution in an upcoming release.
    Windows 10 October 2018 Update version 1809 Now Re-Released - Windows 10 Forums

    If that's the case, then upgrading to 1803 should work because it doesn't have these issues.... that is, if you get an ISO. You can't get one using the MCT now that 1809 is out, but this 3rd-party tool can generate a link do download one direct from Microsoft's servers. It's either that, or wait for MS to resolve these issues before attempting to upgrade to 1809.

    Microsoft Windows and Office ISO Download Tool
      My ComputersSystem Spec

  9.    3 Days Ago #19

    Bree said: View Post
    Upgrading to 1809? That looks like this known blocking issue is preventing the upgrade.

    Windows 10 October 2018 Update version 1809 Now Re-Released - Windows 10 Forums

    If that's the case, then upgrading to 1803 should work because it doesn't have these issues.... that is, if you get an ISO. You can't get one using the MCT now that 1809 is out, but this 3rd-party tool can generate a link do download one direct from Microsoft's servers. It's either that, or wait for MS to resolve these issues before attempting to upgrade to 1809.

    Microsoft Windows and Office ISO Download Tool
    That's interesting. Will look into that. Thank you Bree and zbook
    x
    Last edited by Cairdeas; 3 Days Ago at 05:19.
      My ComputerSystem Spec


  10. Posts : 21,737
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Days Ago #20

    1) Skip the sister website at this time as the upgrade may be an option.
    2) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    3) The BSOD will need to be troubleshooted before the upgrade.
    4) Most of the steps in these threads are typically for Windows 10.
    So for any steps that don't work in the Windows 8 environment please comment in the thread about any error message or code.
    5) Please post the DM log collector zip into this thread
    6) What was the error message or code seen when running the BETA log collector?
    7) Open administrative command prompt and type or copy and paste:
    8) sfc /scannow
    9) dism /online /cleanup-image /restorehealth
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    11) chkdsk /r /v C:
    This command may take many hours to run so plan to run overnight

    C:\WINDOWS\system32>chkdsk /r /v C:
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    12) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into this thread using one drive, drop box, or google drive

    13) Create a brand new restore point:
    Restore Point - Create in Windows 8 Tutorial | Windows 8 Help Forums

    14) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    15) Save the backup image to another drive

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread.
    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Download and install Everything: voidtools

    18) Use everything to search for these files: (for the files that are found > zip > post a share link

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log

    19) Temporarily uninstall Mcafee with the applicable uninstall tool:
    Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
    http://download.mcafee.com/products/...tches/MCPR.exe

    20) Read these links on Windows driver verifier (do not use the tool until it is communicated in the thread)
    Enable and Disable Driver Verifier in Windows 10 | Tutorials
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

    21) When performing an upgrade plan to place the computer in clean boot:
    Troubleshoot Problem with Clean Boot in Windows 8 Tutorial | Windows 8 Help Forums
      My ComputerSystem Spec


 
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