Windows Startup Sometimes Stalls at Black Screen with Blue Window

  1. Posts : 84

    Windows Startup Sometimes Stalls at Black Screen with Blue Window

    Starting windows is intermittent; sometimes I have a normal start, and other times it hangs at the screen with the black background, blue window, and the rotating dots. The dots seem to rotate indefinitely.

    After some annoying issues with the hard drive running continuously, I made a fresh win10 install using a Media Creation Tool to make a bootable flash drive and make a clean install as described in TenForums tutorials. The new drive appeared to work fine, and I used an image file to install win10 on a second drive.

    A few weeks passed while I decided what version of Office to use, determining what app's I needed to purchase again - I was in no hurry.

    Before continuing, I decided to verify win10 updates were current; and discovered a number of updates needed to be downloaded and installed. I used settings > update to update.

    Downloading and installation started, but not all updates were installed, and I received the following warning:
    Updates failed There are problems installed some updates, but we'll try again later.

    2018-11 Cumulative Update for Win10 Version 1803 for x64, (KB4467702) - error 0x80070020.
    ..................................... I noticed that there were two v1803 that needed to be installed:

    KB4023057 Update for win10 v1803 for x64-based systems
    KB4467702 Cum update for win10 v1803 for x64 based systems

    I decided that the installation order had problems, restarted the computer so (I assumed) 057 was installed, then continued.
    Installation seemed to finish without other problems, but I have the "intermittent" issue.
    Any suggestions?
      My Computer

  2. Posts : 1,310
    Windows 10

    i suggest you reinstall all your manufacturer's drivers even if microsoft has updates for which , and disable device drivers updates by microsoft , usually all those who leave that ship captained by microsoft are answered by slowed down stuttering performance .
      My Computer

  3. Posts : 84
    Thread Starter

    I did not specify any drivers to be installed when I ran the win10 reinstall on my Dell T3500. Letters were large and layout was crude, but my video card drivers were automatically installed a few starts later. Everything was ok until a number of updates, including v1803 were installed. I think I'll run the win10 reinstall on a different hard drive, and see if the windows updates are installed without any "failed to install" problems.

    Where are the Microsoft driver updates?

      My Computer

  4. Posts : 1,310
    Windows 10

    I have a feeling you did not get me right . I am asking you to install your manufacturer's official drivers for this pc/laptop even if older than what microsoft update has to offer . and make sure before you do disable device drivers updates by microsoft in System Properties > Hardware > Device Installation Settings > No > Save changes
      My Computer


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