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  1.    02 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 5
    Windows 7

    Stuck on configure with spinning wheel


    Update stuck on spinning wheel following download of drivers etc and after copying files. Black screen with blue logo and continuos spinning wheel.
      My ComputerSystem Spec
  2.    02 Aug 2015 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    What is the make and full model number of your computer?
    What video does it have (make and model if applicable)?
      My ComputersSystem Spec
  3.    02 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 22
    Win 10 64bit

    I have same issue as OP
    Two successful upgrades on other systems, this one stalls as described above (second phase of install configuring Apps & drivers, just sits with the black screen, blue win logo and spinning wheel of dots)

    Asus M4A88T-M Mobo with AMD Phenom II x2 3.2GHz Dual Core 4GB ram ATI Graphics
    Graphics fine on WIn 7 with appropriate driver upgrade during win 7 install

    Left overnight even after 10 hrs still spinning wheel
    Only way out is hard power off
    After re-start will recover & pick up at same spot
    Second hard off will usually make recovery to original OS (win 7 Ultimate)

    Tried so far:
    Upgrade from Win Update screen
    Upgrade from USB stick from Media Creator
    Disconnected DVD drives
    Disconnected all USB except install stick & mouse/KB
    Disconnected Printer (USB)
    After check for latest files disconnect ethernet to router (no wifi on this system)
    No other peripherals connected
    Update flash to latest BIOS revision for MoBo

    None have any apparent impact, still just stalls on spinning circle

    All win 7 updates were completed successfully EXCEPT one, ATK0110 ACPI utility driver update
    I'm not sure if this is driver that is causing issue - I don't see it listed in the device manager anyway
      My ComputerSystem Spec
  4.    03 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 5
    Windows 7
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    What is the make and full model number of your computer?
    What video does it have (make and model if applicable)?
    I have HP Pavilion dm3 notebook running windows 7 home premium. 64 bit. AMD Arthlon Neo X2 dual core processor.
    ATI Radeon HD 3200 Graphics.
      My ComputerSystem Spec
  5.    03 Aug 2015 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    Specs say you v=have a Integrated ATI Radeon™ HD 4250 GPU.

    AMD released a new driver for Windows 10:

    Catalyst 15.7.1 & Graphics Driver Installer for Windows 10 64-Bit

    Catalyst 15.7.1 & Graphics Driver Installer for Windows 10 32-Bit

    Try installing it before you do the upgrade.
      My ComputersSystem Spec
  6.    03 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 22
    Win 10 64bit

    Quote Originally Posted by Ztruker View Post
    Specs say you v=have a Integrated ATI Radeon™ HD 4250 GPU.

    AMD released a new driver for Windows 10:

    Catalyst 15.7.1 & Graphics Driver Installer for Windows 10 64-Bit

    Catalyst 15.7.1 & Graphics Driver Installer for Windows 10 32-Bit

    Try installing it before you do the upgrade.
    Thank you!
    I suspect it may be the driver, especially since Pitbull has similar generation
    However that driver you linked does not appear to be compatible with the HD4250
    I tried regardless and it does not change the driver from its current spec

    Question - if I installed a different graphics card (PCI based) to use instead of the embedded graphics controller (the Radeon) is that a possibility?
    Don't need anything expensive or super fast for gaming - just fairly std graphics requirements
    Suggestions?
      My ComputerSystem Spec
  7.    03 Aug 2015 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    That can work if the problem is the video device.

    You can also wait awhile and see if MS or AMD fixes the problem.
      My ComputersSystem Spec
  8.    03 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 22
    Win 10 64bit

    Thank you again
    I'm willing to make a minor investment in different graphics card, if for no other reason than to eliminate!
    The Radeon HD4250 is pretty old generation now so not sure if/when AMD or MS will ever see any priority to get to that.
    Not an option for Pitbull of course since he has a notebook, but fairly easy & relatively inexpensive for me to try.

    Something like GeForce 8400GS is only $38 - and has newly released Win10 Drivers
      My ComputerSystem Spec
  9.    03 Aug 2015 #9
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,368
    Windows 10 Pro X64 16299.19

    I just installed a Nvidia GeForce GTX 750 and am very happy with it. It had a high pitched whine initially but I just realized since I upgraded to Windows 10 the whine is gone. No idea why but I'm not complaining. I got it for $104 from Amazon Prime.
      My ComputersSystem Spec
  10.    04 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 5
    Windows 7
    Thread Starter

    Driver installed but still stopped at 71% while upgrading. Copied Files and went through Installation/drivers but stopped at Configuring - would not reboot and therefore stopped at black screen with Blue windows Logo with spinning wheel. When I had issues with updating Itunes sometime ago, although I have 64 bit device/notebook, my video card didnt work and I download a 32 bit version of the itunes update and it worked. I don't know if they are related but is there a 32 bit windows 10 update? Would this work or should I just wait it out?
      My ComputerSystem Spec

 
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