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  1.    02 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    Windows 8

    Attempting to upgrade, windows keeps restarting back to windows 8


    Hi all,

    I have attempted to download windows 10 around 4/5 times, the download completes and states that my computer needs to restart upon which it claims it is configuring the windows 10 upgrade. I would assume from this point it would restart into the windows 10 configuration however each time I have tried it it restarts back into windows 8 as if nothing had happened.

    My laptop then opens up windows update and says I am able to download windows 10. This is really frustrating as I can't even seem to get into the windows 10 setup.

    Click image for larger version. 

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    As you can see I am attempting to download again but there is no trace at all of it attempting to install windows other than this failed update that you can see here. Has anybody else had this problem or have any idea of how to get around it?

    Thanks in advance.

    I am using an HP Pavillion 15-n268a laptop.
      My ComputerSystem Spec
  2.    02 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 14
    windows 8.1

    Exactly the same issue mate. Tried so many different things.

    if i try the ISO download it gets to 100% and says failed, if i do it the windows update, it restarts to 8.1
      My ComputerSystem Spec
  3.    02 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 2
    Windows 8
    Thread Starter

    Ah well at least I'm not alone in this haha. I was debating trying the ISO download but if it's not working for you I can't imagine it'll work for me. The only other thing I can think of is trying to re-install windows 8 as a fresh install and then try and upgrade from there.. the only issue is I have no idea where my installation CD is.
      My ComputerSystem Spec
  4.    02 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 14
    windows 8.1

    Yeah im kind of refusing to do this as i have my laptop set to how i want it and really cant be bothered for the sake of this upgrade at the moment.

    If its causing this many issues just upgrading, then i doubt it will run smooth as it is.

    its really frustrating that it doesnt tell you WHY there was a problem.
      My ComputerSystem Spec
  5.    02 Aug 2015 #5
    Join Date : Jul 2015
    Posts : 13
    Windows 10 Pro x64 14393

    I don't know if this could help or not. Are you both logged in with a local account? If yes, try to log in with your Microsoft account and then do the upgrade. I have the same problem and i was logged in with a local account. When i change to a Microsoft account the upgrade was done.
      My ComputerSystem Spec
  6.    02 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 14
    windows 8.1

    Will give it a shot. Thanks!. I did have a security message saying i must input my most recent password, but i was logged into my live account, ive tried local aswell but that didnt do anything either. Ill log back into live and see what happens
      My ComputerSystem Spec
  7.    02 Aug 2015 #7
    Join Date : Jul 2015
    Posts : 13
    Windows 10 Pro x64 14393

    Quote Originally Posted by vinylpusher View Post
    Will give it a shot. Thanks!. I did have a security message saying i must input my most recent password, but i was logged into my live account, ive tried local aswell but that didnt do anything either. Ill log back into live and see what happens
    Wait for your answers mate!
      My ComputerSystem Spec
  8.    02 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 14
    windows 8.1

    Quote Originally Posted by ThanosDJ View Post
    Wait for your answers mate!
    Same thing error code 80070032 when i go back into updates and it says failed
      My ComputerSystem Spec
  9.    02 Aug 2015 #9
    Join Date : Jul 2015
    Posts : 13
    Windows 10 Pro x64 14393

    Quote Originally Posted by vinylpusher View Post
    Same thing error code 80070032 when i go back into updates and it says failed
    According to Microsoft about this error code, you should go to your temp folder delete all temporary data and then retry to do the upgrade. Of course you should be logged in with a Microsoft account.
      My ComputerSystem Spec
  10.    03 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 14
    windows 8.1

    Quote Originally Posted by ThanosDJ View Post
    According to Microsoft about this error code, you should go to your temp folder delete all temporary data and then retry to do the upgrade. Of course you should be logged in with a Microsoft account.
    Just tried this and got the same error code again. Booted straight back into 8.1
      My ComputerSystem Spec

 
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