New
#1
Need to reset computer that has bitlocker activated
We have a computer with Bitlocker (TPM) on it and I use Sophos to track the recovery key. Each time you use the recovery key it resets the key and tells Sophos the new key. We don't have the windows password to log on so we cannot change the boot pin and I need to do a computer reset which will wipe out Sophos as it does a factory reset basically. How do I get the recovery key once the computer has been reset? Will the reset turn off Bitlocker? I am worried that we will lose total access to the PC.