Windows 10: cant upgrade to windows 10

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  1.    22 Jun 2018 #1

    cant upgrade to windows 10


    hi i have been having problems upgrading from windows 7 to windows 10 i used the microsoft tool to create a instalation media on flash drive (also tried on dvd) and half way through upgrade it says reverting to previous version of windows please dont turn of your computer and it goes back to windows 7
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  2. Bree's Avatar
    Posts : 8,842
    10 Home x64 (1809) (10 Pro on 2nd pc)
       22 Jun 2018 #2

    Welcome to TenForums @shaun51

    Usually a failed upgrade like that is due to an incompatible driver in the current Windows, or a 3rd-party AV that's not cooperating with Setup. Were there any error codes reported? That usually helps identify the cause.

    One workaround is to uninstall (or at least turn off) any non-MS AV. It may also help if you boot to Safe Mode before trying to run the upgrade.
      My ComputersSystem Spec

  3.    22 Jun 2018 #3

    Bree said: View Post
    Welcome to TenForums @shaun51

    Usually a failed upgrade like that is due to an incompatible driver in the current Windows, or a 3rd-party AV that's not cooperating with Setup. Were there any error codes reported? That usually helps identify the cause.

    One workaround is to uninstall (or at least turn off) any non-MS AV. It may also help if you boot to Safe Mode before trying to run the upgrade.
    ok thanks will try both of them and let you now if it works
      My ComputerSystem Spec

  4.    22 Jun 2018 #4

    shaun51 said: View Post
    ok thanks will try both of them and let you now if it works
    The error code is important.. it will alert to the phase in which it breaks.

    See here Troubleshoot Windows 10 upgrade errors - Windows IT Pro | Microsoft Docs
      My ComputerSystem Spec

  5.    22 Jun 2018 #5

    Superfly said: View Post
    The error code is important.. it will alert to the phase in which it breaks.

    See here Troubleshoot Windows 10 upgrade errors - Windows IT Pro | Microsoft Docs
    ok will right error code down if it happens again also just tried in safe mode and got this error cant do upgrade in safe mode
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  6.    22 Jun 2018 #6

    I don't think safe mode is a good installation environment... it's for recovery - rather isolate the problem first. Having said that Win 7 drivers are a problem compared to Win8...so upgrading the offending driver in that case may be an alternative.
      My ComputerSystem Spec

  7.    22 Jun 2018 #7

    Superfly said: View Post
    I don't think safe mode is a good installation environment... it's for recovery - rather isolate the problem first. Having said that Win 7 drivers are a problem compared to Win8...so upgrading the offending driver in that case may be an alternative.
    ok i tried again and got this error
    windows can not install required files error code 0x8007025D
      My ComputerSystem Spec

  8.   My ComputerSystem Spec

  9.    22 Jun 2018 #9

    i had a feeling it could be my ram now it seems it is after reading that post
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  10. Bree's Avatar
    Posts : 8,842
    10 Home x64 (1809) (10 Pro on 2nd pc)
       22 Jun 2018 #10

    shaun51 said: View Post
    i had a feeling it could be my ram now it seems it is after reading that post
    You can test it with Memtest86+. Download the 'Auto-installer for USB Key' and run it to make a bootable usb. Boot from that usb to test your RAM.
    Memtest86+ - Advanced Memory Diagnostic Tool

    If you find errors, try reseating the RAM and test again.
      My ComputersSystem Spec


 
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