New
#1
Blank screen with mouse cursor only after upgrading to 1803
My friend has a two-year-old Lenovo G40-70 laptop and it was upgraded to Windows version 1803 recently. Upon restart from the upgrade it only presents a blank desktop and a movable mouse cursor. Tried to boot into laptop with low resolution/safe mode gives the same result. Pressing <Ctl>+<Alt>+<Del> would not bring up the Task Manager so I can restart Explorer. Using external display (VGA and HDMI) gives me the same result.
This laptop runs fine in Ubuntu 18.04 installation disk and Windows 10 PE based on Windows 10 1607 (but the display would crash when I use Gandalf's Windows 10 PE which is based on Windows 10 Falls Creator Update). This lead me to believe that the drivers supplied by Microsoft (starting from 2017) is not compatible with the laptop's graphic device (Intel HD Graphics).
I really dislike the shotgun approach (reformat and re-installation). What I planned to do is:
- Disable the graphic drivers so Windows is forced to use basic display driver.
- Update the graphic drivers from Intel after log into Windows.
But how to do this is what get me scratching my head. So any help regarding this is very much appreciated.