Windows 10: Win 10 won't upgrade legal activated win 7 pro Solved

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  1.    11 Jun 2018 #1

    Win 10 won't upgrade legal activated win 7 pro


    Windows 10 Media-creation tool downloads and runs up until the point where it puts out a message that there is a problem with the Windows 7 product key. (sorry, I don't have the exact text at the moment)

    This Windows 7 Pro 64 is an unquestionably legal oem installed OS and it was activated successfully.
    The Windows 7 PC is joined to a domain whose PDC is Windows Server 2016 and it works in all respects -- so far!

    I don't understand why Windows 10 would refuse to upgrade Windows 7.

    I really need to upgrade this PC to Windows 10.

    Ideas???

    Thanks...
      My ComputersSystem Spec

  2.    12 Jun 2018 #2

    As far as I know, MS has curtailed free upgrade offer a while ago while unofficially still tolerates some workarounds.
      My ComputersSystem Spec

  3.    12 Jun 2018 #3

    wyeknott said: View Post
    Windows 10 Media-creation tool downloads and runs up until the point where it puts out a message that there is a problem with the Windows 7 product key. (sorry, I don't have the exact text at the moment)

    This Windows 7 Pro 64 is an unquestionably legal oem installed OS and it was activated successfully.
    The Windows 7 PC is joined to a domain whose PDC is Windows Server 2016 and it works in all respects -- so far!

    I don't understand why Windows 10 would refuse to upgrade Windows 7.

    I really need to upgrade this PC to Windows 10.

    Ideas???

    Thanks...
    It is possible the issue lies with the key itself.

    Run showkeyplus, use "check product key tab", enter key.

    Then click on keys to hide them and post image.
      My ComputerSystem Spec


  4. Posts : 53
    Windows 10 Pro x64
       12 Jun 2018 #4

    I was having this argument with a mate about 2 weeks ago - if the free Windows 7 to Windows 10 upgrade had finished or not.

    As a test I started up an activated Windows 7 x86 HP in VMware, then cloned it (I know, breaks EULA but I deleted it after the test). I downloaded the current Windows 10 iso, mounted it in the VMware DVD drive, and ran setup.exe from within Windows 7. When it was done, I had a peek in activation and it said activated with digital license.

    My understanding of VMware is that Microsoft sees any VM as a completely separate, new installation - so I guess I got a free upgrade.
      My ComputerSystem Spec

  5. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       12 Jun 2018 #5

    wyeknott said: View Post
    Windows 10 Media-creation tool downloads and runs up until the point where it puts out a message that there is a problem with the Windows 7 product key. (sorry, I don't have the exact text at the moment)

    This Windows 7 Pro 64 is an unquestionably legal oem installed OS and it was activated successfully.
    The Windows 7 PC is joined to a domain whose PDC is Windows Server 2016 and it works in all respects -- so far!

    I don't understand why Windows 10 would refuse to upgrade Windows 7.

    I really need to upgrade this PC to Windows 10.

    Ideas???

    Thanks...

    Upgrade Install
    does NOT require product key. Unless you were doing a Clean Install.
    When you were asked for product key, select the "I don't have a product key" ( or SKIP if you see that), and continue.
    Activation is supposed to be automatic providing your Win 7 Pro has a legit license.

    Perhaps you want to start over.
    Revert your system back to Win 7 Pro > make sure it is activated > and run the Upgrade Install again.
    It could be possible that your entering of the Win 7 Pro product key when you were asked had complicated the process.
      My ComputerSystem Spec

  6. Berton's Avatar
    Posts : 5,391
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       12 Jun 2018 #6

    davidhk said: View Post

    Upgrade Install
    does NOT require product key. Unless you were doing a Clean Install.
    When you were asked for product key, select the "I don't have a product key" ( or SKIP if you see that), and continue.
    Activation is supposed to be automatic providing your Win 7 Pro has a legit license.

    Perhaps you want to start over.
    Revert your system back to Win 7 Pro > make sure it is activated > and run the Upgrade Install again.
    It could be possible that your entering of the Win 7 Pro product key when you were asked had complicated the process.
    That's how I have done it but only with Win7 w/SP1 and Win8.1 as per the requirements of the free offering and with the Assistive Upgrading. And it was done while booted into Windows. For a couple of computers for a non-profit and wanting to save the data I created the Factory Restore discs, changed the HDDs [legal requirements], installed the restore discs on the clean HDDs, booted to Win7 then Upgraded to Win10. It went quite smoothly and didn't take as much time as I thought it would. Things have been good for nearly a year now so I can now clean the original drives.
      My ComputerSystem Spec

  7.    12 Jun 2018 #7

    davidhk said: View Post

    Upgrade Install
    does NOT require product key. Unless you were doing a Clean Install.
    When you were asked for product key, select the "I don't have a product key" ( or SKIP if you see that), and continue.
    Activation is supposed to be automatic providing your Win 7 Pro has a legit license.

    Perhaps you want to start over.
    Revert your system back to Win 7 Pro > make sure it is activated > and run the Upgrade Install again.
    It could be possible that your entering of the Win 7 Pro product key when you were asked had complicated the process.
    Hi Davidhk,

    I didn't enter a product key for Win 7 Pro - it's as if the upgrade tool decided it didn't like the existing key. But, it doesn't say why and this PC is genuine and activated. I couldn't find any log information that explained the problem in language I could understand.
      My ComputersSystem Spec

  8. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       12 Jun 2018 #8

    wyeknott said: View Post
    Hi Davidhk,

    I didn't enter a product key for Win 7 Pro - it's as if the upgrade tool decided it didn't like the existing key. But, it doesn't say why and this PC is genuine and activated. I couldn't find any log information that explained the problem in language I could understand.
    I misinterpreted. My apology.
    I have no solution for you, for the time being.
    Wish you success in upgrading to Win 10 Pro.
      My ComputerSystem Spec

  9.    12 Jun 2018 #9

    It's not activation related.. look in your setuperr.log in C:\Windows\panther- you will probably find missed calls to pidgenx.dll (it decodes product keys)...

    Code:
    
    Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    This merely means the upgrade is trying to determine the edition from the underlying or installed key.

    Activation checking is done by the spp and clip services)

    Use an ISO to upgrade and see if the problem still occurs.
      My ComputerSystem Spec

  10.    12 Jun 2018 #10

    cereberus said: View Post
    It is possible the issue lies with the key itself.

    Run showkeyplus, use "check product key tab", enter key.

    Then click on keys to hide them and post image.
    Sorry, I seem to have mis-read your instructions.
    Here's the TXT file from client's PC with keys munged:
    -----------------
    ShowKeyPlus - Windows Product Key Information

    Product Name: Windows 7 Professional

    Version: 7601.Service Pack 1 (64-bit OS)

    Product ID: 00371-OEM-8992671-00211

    Installed Key: *****-*****-*****-*****-*****

    OEM Key: #####-#####-#####-#####-#####

    OEM Edition: Win 8 RTM Professional OEMM
    ------------------------

    It looks to me as if they got downgrade media with the PC and downgraded from Win 8 Pro to Win 7 Pro.
    I thought that should be perfectly alright.

    -Wye
      My ComputersSystem Spec


 
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