Win 10 won't upgrade legal activated win 7 pro

Since the computer has a Windows 8 Pro key stored in the firmware, a clean install of Windows 10 Pro would activate automatically on that computer - you would not even be asked for a product key during the install.

NavyLCDR said:

Since the computer has a Windows 8 Pro key stored in the firmware, a clean install of Windows 10 Pro would activate automatically on that computer - you would not even be asked for a product key during the install.

I understand that but I was never asked for a Product Key DURING the upgrade. For some reason, the upgrade app objects to the OEM key that's there or to the Windows 7 Pro Key -- I don't know how to tell which.

My problem is that the upgrade will not "take" on the PC as it stands, and IMHO, it should! The real problem I face is that I'm not able to re-install the apps; that has to be done by the software vendor, and that's an exceedingly tedious process; ultimately doable, but tedious.

Ideally, the PC should be upgraded to Win 10 Pro and we should be back in production. This PC is joined to a Server 2016 domain and is -- so far -- running nominally. But the Windows 10 upgrade will not "take".

Thanks anyway...

This PC is joined to a Server 2016 domain

I really hate to speculate without having full information but that may be the problem. Can the computer be disconnected from the Network/Domain to do the Upgrade?

Berton said:

I really hate to speculate without having full information but that may be the problem. Can the computer be disconnected from the Network/Domain to do the Upgrade?

Yes, and I've tried that. No joy.
I think my next attempt will be to try to upgrade from ISO/DVD.
I don't really know what else to try.

cereberus said:

It is possible the issue lies with the key itself.

Run showkeyplus, use "check product key tab", enter key.

Then click on keys to hide them and post image.

Superfly said:

It's not activation related.. look in your setuperr.log in C:\Windows\panther- you will probably find missed calls to pidgenx.dll (it decodes product keys)...

Code:

Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)

This merely means the upgrade is trying to determine the edition from the underlying or installed key.

Activation checking is done by the spp and clip services)

Use an ISO to upgrade and see if the problem still occurs.

It does. Here's the Panther\setuperr.log.

2018-06-15 14:58:42, Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057
2018-06-15 14:59:17, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
2018-06-15 14:59:17, Error MOUPG CDlpActionProductKeyValidate::ReportDownlevelInstallChannel(3097): Result = 0x8A010101
2018-06-15 14:59:17, Error MOUPG ProductKey: Failed to report Host OS channel to telemetry.
2018-06-15 14:59:20, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
2018-06-15 14:59:22, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2018-06-15 14:59:25, Error MOUPG CDlpActionProductKeyValidate::SearchForKeyInSkuLib(2922): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpActionProductKeyValidate::SearchForValidProductKey(1236): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpActionProductKeyValidate::ExecuteRoutinePkeyValidate(435): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpActionProductKeyValidate::ExecuteRoutine(381): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IProductKeyAction> > > >::Execute(441): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpTask::ExecuteAction(3259): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpTask::ExecuteActions(3413): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CDlpTask::Execute(1644): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CSetupManager::ExecuteTask(2367): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CSetupManager::ExecuteTask(2330): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CSetupManager::ExecuteInstallMode(772): Result = 0xC19001E0
2018-06-15 14:59:25, Error MOUPG CSetupManager::ExecuteDownlevelMode(381): Result = 0xC19001E0
2018-06-15 14:59:32, Error MOUPG CSetupManager::Execute(273): Result = 0xC19001E0
2018-06-15 14:59:32, Error MOUPG CSetupHost::Execute(382): Result = 0xC19001E0


Why won't Setup accept the product key/id?
It was successfully activated by MS.
I really don't understand this.

wyeknott said:

Why won't Setup accept the product key/id?
It was successfully activated by MS.
I really don't understand this.

BTW, this was done using a LOCAL Administrator Account from an ISO. The ISO was on a flash drive and content was copied to a desktop folder for the execution. I declined the UPDATES option - I wanted to get the updates AFTER a successful upgrade.

That's STILL what I'm trying to do but nothing works.

cereberus said:

It is possible the issue lies with the key itself.

Run showkeyplus, use "check product key tab", enter key.

Then click on keys to hide them and post image.

I may eventually learn to use ShowKeyPlus -- but then again...

At any rate, here's the image for the first screen,
and the text from check product key is:

Original Edition: Windows 7 Professional OEM:SLP
EULA Type: OEM





I don't know how to get the screen shots combined...

The Windows Computer Properties shows "Windows is activated"
and the Product ID matches that shown by ShowKeyPlus.

I don't understand what's wrong with this...

Looking at that image what I make my assumption on is that the computer was available with Win8 but had a 'fallback' or Downgrade install of Win7, quite legally offered by a number of OEMs and a big selling point 'back then'.