Windows 10: Win 10 factory reset failure

  1. Posts : 1
    windows 10 (home) 64 bit
       01 Jun 2018 #1

    Win 10 factory reset failure

    recently did a factory reset on my Dell Inspiron 5567 laptop (Build Nov 2016, i7, 8Gb, AMD R7 m445 graphics) to try and repair some long standing bugs I had encountered during previous attempts at Win10 updates. Unfortunately after completing the reset, the laptop boots up, displays the Dell logo, the blue startup bar completes, then goes to a black screen. Forcing a hard reboot, Win10 diagnoses and attempts to repair itself, but does not find any problems. If allowed to continue its again goes to black screen & nothing. After reading numerous forums I have tried the following:

    * Disconnected any plug in devices ie mouse, usb etc - nothing

    * Let sit overnight in black screen – nothing

    * Reset to factory setting x 2 – nothing

    * Reset Bios to default – nothing

    * Advanced Settings Windows repair – nothing

    * Advanced Settings Reinstall to previous – cannot do as reset has wiped all restored points .

    * Boot to Safe Mode – Error message “Windows cannot complete installation in Safe mode. To continue installing windows, restart the computer” – back to black screen.

    * In CMD; scf /scannow – no problems identified

    * Downloaded & created Win10 ISO to usb – booted to this & tried repair to computer but no change & back to black screen on restart.

    * In CMD; bootrec /fixmbr, bootrec /fixboot, bootrec /scanos, bootrec /rebuildbcd – no problems, but did identify that number of operating systems = 0

    I am not a tech expert by any means, so have been reluctant to go fiddling around much in the BIOS at this stage. I thought a factory reset was supposed to resolve these issues, not create more. Does anyone have any suggestions on what I could try as I have run out of things to try get a restart, before I have to try and find an computer expert to repair this.

      My ComputerSystem Spec

  2.    03 Jun 2018 #2

    Hi, you may wish to check your disk before proceeding further. Disk problems might explain the failures you've experienced.

    To do that, you could
    - take the disk out, put it in a caddy and connect it to another PC and run a test
    - create Kyhi's very useful boot disk (available from the top of the Software and Apps section here), boot your PC from that, and use HD Tune on the disk to do a surface check and report the SMART parameters.

    If your PC boots from that you can also recover any data you need (if any now remains accessible).

    If that's ok, you can download a Win 10 iso, create a boot disk, and clean install Win 10. (Tutorials in the Tutorial section support that if you wish to browse or search for them there).
      My ComputerSystem Spec


Related Threads
Factory reset vs reset keeping files in Installation and Upgrade
I'm going to reset my PC because I have corrupt audio drivers. Will the bootup times be the same if I chose to reset with my files instead of a factory reset? Will I remove potential viruses and such? What i'm trying to ask is what advantages do I...
Windows 10 Education Factory Reset Failure in Installation and Upgrade
Hi everyone, I'm trying to refresh my windows 10 PC (Education version) but when I try to reset to factory settings I get this error' (Not even an error, it just says this: "There was a problem resetting your PC, no changes were made".) Help...
Win 10 reset factory error in General Support
how to fix a reset factory error.. please need some laptop is restart always after the logo sign appear thnx for ur help..^_^
Factory reset in Installation and Upgrade
If I did a factory reset on my laptop (which had Windows 8 when I purchased it recently) would it go back to Windows 8 or am I stuck with Windows 10?:(
Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't...

Tags for this Thread

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:50.
Find Us