Win 10 factory reset failure

dazb2000 · 01 Jun 2018

recently did a factory reset on my Dell Inspiron 5567 laptop (Build Nov 2016, i7, 8Gb, AMD R7 m445 graphics) to try and repair some long standing bugs I had encountered during previous attempts at Win10 updates. Unfortunately after completing the reset, the laptop boots up, displays the Dell logo, the blue startup bar completes, then goes to a black screen. Forcing a hard reboot, Win10 diagnoses and attempts to repair itself, but does not find any problems. If allowed to continue its again goes to black screen & nothing. After reading numerous forums I have tried the following:

* Disconnected any plug in devices ie mouse, usb etc - nothing

* Let sit overnight in black screen – nothing

* Reset to factory setting x 2 – nothing

* Reset Bios to default – nothing

* Advanced Settings Windows repair – nothing

* Advanced Settings Reinstall to previous – cannot do as reset has wiped all restored points .

* Boot to Safe Mode – Error message “Windows cannot complete installation in Safe mode. To continue installing windows, restart the computer” – back to black screen.

* In CMD; scf /scannow – no problems identified

* Downloaded & created Win10 ISO to usb – booted to this & tried repair to computer but no change & back to black screen on restart.

* In CMD; bootrec /fixmbr, bootrec /fixboot, bootrec /scanos, bootrec /rebuildbcd – no problems, but did identify that number of operating systems = 0

I am not a tech expert by any means, so have been reluctant to go fiddling around much in the BIOS at this stage. I thought a factory reset was supposed to resolve these issues, not create more. Does anyone have any suggestions on what I could try as I have run out of things to try get a restart, before I have to try and find an computer expert to repair this.

thanks

dalchina · 03 Jun 2018

Hi, you may wish to check your disk before proceeding further. Disk problems might explain the failures you've experienced.

To do that, you could
- take the disk out, put it in a caddy and connect it to another PC and run a test
or
- create Kyhi's very useful boot disk (available from the top of the Software and Apps section here), boot your PC from that, and use HD Tune on the disk to do a surface check and report the SMART parameters.

If your PC boots from that you can also recover any data you need (if any now remains accessible).

If that's ok, you can download a Win 10 iso, create a boot disk, and clean install Win 10. (Tutorials in the Tutorial section support that if you wish to browse or search for them there).