Windows 10: HP laptop shutsdown by itself after Windows 10 install Solved

  1.    31 May 2018 #1

    HP laptop shutsdown by itself after Windows 10 install


    A client has a HP 2000-425NR laptop that we concluded has a dead battery (it's detachable). I upgraded the RAM from 2GB --> 6GB + replaced the regular hdd with a 250GB SSD. I initially installed Windows 7 Home then upgraded the PC to Win10 to get a digital license.

    This is where things got odd...During the Win 10 installation via USB, the PC shutdown completely during the "getting ready" stage. It refused to stay on unless I removed the internal battery and left the PC running via the AC adapter only. After completing the setup + running all updates/downloading drivers + updating the BIOS, I decided to insert the battery again -- which I already know doesn't hold a charge -- and once the PC boots to Windows 10 after about 1 minute, it shutdowns down by itself. But when running only from the AC adapter, it works with no issues.

    Now the client is already in the process of ordering a new battery but am worried something else might be going on (this wasn't an issue with Windows 7) and even if we install the new battery, the PC will continue to shutdown.

    Anyone heard of Windows 10 shutting down a PC because the internal battery doesn't hold a charge?

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      My ComputerSystem Spec

  2.    01 Jun 2018 #2

    You have it set to Hibernate at Critical battery. Are you sure that's not what's happening ? Set to 'Do nothing' or 'Sleep' to test.
      My ComputerSystem Spec

  3.    01 Jun 2018 #3

    mrgeek said: View Post
    You have it set to Hibernate at Critical battery. Are you sure that's not what's happening ? Set to 'Do nothing' or 'Sleep' to test.
    "Do Nothing" wasn't an option for the Critical Battery action. Changing it to sleep didn't affect it either. I suspect this might be a hardware limitation set by HP. Hopefully, once the new battery is installed, the issue will seize to persist...
      My ComputerSystem Spec

  4.    01 Jun 2018 #4

    If things work fine on the AC adapter (plugged in) and as you describe, 'shut down' when the defective/dead battery is inserted, it sounds like the battery is the problem.

    Nothing else you can do right now, you'll have to wait until you install the new battery and see if it clears the problem.
      My ComputersSystem Spec

  5.    02 Jun 2018 #5

    If Battery is inserted and has a Low charge State, computer will shut down for do not damage battery, it means is preventing the Battery from a full empty stage which may result in a totally dead Battery. So, it is normal that it shut down.
      My ComputerSystem Spec

  6.    14 Jun 2018 #6

    Adalwar said: View Post
    If Battery is inserted and has a Low charge State, computer will shut down for do not damage battery, it means is preventing the Battery from a full empty stage which may result in a totally dead Battery. So, it is normal that it shut down.
    After installing the new battery, everything is working as it should.

    Marking thread as solved...
    Last edited by KabyBlue; 14 Jun 2018 at 22:48.
      My ComputerSystem Spec

  7.    14 Jun 2018 #7

    Great to hear the problem is cleared, sounded like it was going to be the battery.

    Thanks for posting back what happened, rep for you KabyBlue
      My ComputersSystem Spec

  8.    14 Jun 2018 #8

    CmmTch said: View Post
    Great to hear the problem is cleared, sounded like it was going to be the battery.

    Thanks for posting back what happened, rep for you KabyBlue
    Thnx! Hopefully someone else doesn't have a panic attack if they run into such a situation...
      My ComputerSystem Spec


 

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