Windows 10: Windows 10-1803 "corrupted files & sfc /scannow malfunction"

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  1. Posts : 12
    Windows 10-1803 Home
       21 May 2018 #1

    Windows 10-1803 "corrupted files & sfc /scannow malfunction"

    So on May 16,2018, my ASUS-ROG GL553VD 15" laptop with the "OS" on an additional
    SSD-(C:) and personal files on the original mechanical HDD-(D:) was "Auto Upgraded"
    to the latest version of Windows 10. I received Version 1803 Build 17134.48 64-bit
    Home which was released on April 10,2018.
    My Ethernet connection no longer worked. I ran the Windows Troubleshooter and
    found the problem to be the Network Adapter “Realtek PCIe GBE Family Controller”.
    Funny, it was working just fine with Win.10-1709? I don't use my WiFi as Ethernet
    is about 5x faster, 95 Mbps vs 20 Mbps. So after connecting to WiFi, I opened
    Device Manager > Realtek PCIe GBE Family Controller > Properties > Driver > Update
    > Search Automatically.
    “Windows has determined that the best driver for this device is already installed”
    I have a license for a 3rd party driver updater. They offered a newer version
    (v10.026.0328.2018) that worked. Back to Ethernet / WiFi off.
    Just for Fits & Giggles:
    I ran a "sfc /scannow" through "cmd prompt (Admin.)".
    At any various percent completion it said “Windows Resource Protection could not
    perform the requested operation”. Oh great it worked just fine before v1803.
    Long story to short: I also ran "cmd prompt (Admin.)" in (normal & safe mode):
    DISM /Online /Cleanup-Image /CheckHealth Result: all OK
    “ “ “ /ScanHealth Result: (Error 1392) “A file or
    “ “ “ /RestoreHealth directory is corrupted or unreadable”
    And I then ran in "cmd prompt (Admin.)":
    CHKDSK /f /r Select (Y) > Restart Result: no issues indicated.
    The following day:
    All the above diagnostic processes worked just fine. But were the files repaired?
    The day after that:
    Back to all the above problems with files– go figga?
    Next step:
    I decided to reinstall Win.10-1803 and chose the “Media Creation Tool”. I had a
    copy of it only to find out that Microsoft has updated the tool for version 1803.
    The “Media Creation Tool 1803” allows you to reinstall the latest version of
    Windows & all updates while being able to keep all your non-OEM programs & Apps.,
    unlike doing a “Windows Recovery Reset” which can only keep your files.
    Not Bad! The downside was that I wouldn't be able to use Windows Recovery to
    revert back to v1709 through (C:) > “Windows Old”. The Windows Old folder would
    now contain the original v1803 install files overwriting the v1709 files.
    It was a choice to deal with the v1803 glitches now or later.
    The result was that all the above problems except Ethernet connect remained.
    So I kept running: “DISM /Online /Cleanup-Image /ScanHealth” & “/RestoreHealth”
    along with: “CHKDSK /f /r”.
    With some success:
    The “DISM” scans no longer say that there are any corrupted or unreadable files.
    But the DISM log says otherwise @ (C:) > Windows > Logs > DISM
    I will try to attach the log.
    As for the “sfc /scannow” function:
    It still stops at various progress percents even though the “sfclogs” don't
    indicate any obvious problem according to my level of Windows knowledge.
    Log attached if possible.
    To get a “sfc log”, run the sfc scan in Command Prompt Admin. and when it is
    finished enter:
    findstr /C:”[SR]” %windir%\Logs\CBS\CBS.log >”%userprofile%\Desktop\sfclogs.txt”
    ^ ^ dism.logsfclogs.txt ^ (enter a space at each caret)
    and the “sfc /scannow” log will be placed on your Desktop, OK.
    Does anyone know of a fix for “sfc /scannow” problem with Win.10-1803?
      My ComputerSystem Spec

  2. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       21 May 2018 #2

    If you performed a clean install then any prior software problems should have been fixed.
    1) Create a brand new Windows 10 iso:
    Download Windows 10
    2) Perform a clean install following the text and images in this link:
    Clean Install Windows 10 | Windows 10 Tutorials
    3) Before the clean install disconnect the computer from the internet (disconnect ethernet/cat5e cable, if available use hardware off to turn off wireless)
    4) Complete the installation of the Windows 10 build 1803.
    5) Without performing Windows updates open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restoreHealth /limitaccess
    8) make sure the computer is not on a metered connection
    9) perform windows updates
    10) reboot
    11) Open administrative command prompt and type or copy or paste:
    12) sfc /scannow
    13) dism /online /cleanup-image /scanhealth
    14) dism /online /cleanup-image /restorehealth
    15) chkdsk /scan
    16) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  3. Posts : 12
    Windows 10-1803 Home
    Thread Starter
       22 May 2018 #3

    Clean install failed

    zbook, thank you for your reply.
    I did as you said twice, offline and on, without success.
    1)created USB installation media w/Media creation tool 1803 successfully twice.
    2)ran the first USB media offline and was asked to enter a product key of 5 groups of 5 characters each or select "I don't have a product key... and windows will automatically activate later".....NOT...the installation kept getting cancelled...."Windows cannot find the Microsoft software license terms. Make sure the installation sources are valid & restart the installation"
    3)tried again online...same.... tried again with my 4 group of 5 character Product ID found in settings > about .... the media insisted on 5 groups.
    4) I even tried the the download the latest version of windows from the Microsoft link with the media creation tool download ....... "Thank already have the latest version of windows"
    Now it is Tuesday morning.
    1) deleted all files on the USB drive and ran the Media creation tool 1803 again.... successfully created a second time.
    2) ran the media again by Settings > Update & security > Recovery > Advanced startup > Choose an option > Use a device >UEFI Removable device > ....... this time I had a different response, instead of asking for a product key it let me choose to choose "Which type of installation" > I choose "Upgrade (keep files, settings & apps) like the tutorial you sent said to do. .....
    RESULT: I got a "Compatibility report" which said (The upgrade option isn't available if you start your computer using Windows Installation Media. .... If a copy of Windows is already installed on this computer and you want to upgrade, remove the installation media & restart your computer. After windows has started normally, insert the installation media & run windows setup....
    RESULT: I did and received the same reply????????????
    QUESTION: Why is it that ever since Microsoft introduced Windows 10 I have been spending most of my time repairing and trying to get Win 10 either installed properly and working correctly????????
      My ComputerSystem Spec

  4. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       22 May 2018 #4

    Open administrative command prompt and type or copy and paste:
    1) slmgr /dlv
    2) slmgr /xpr
    3) Run through these troubleshooting links:
    Activation troubleshooting - Windows 10 Forums
    4) If this is an activation problem then consider moving this thread to:
    Windows Updates and Activation - Windows 10 Forums
      My ComputerSystem Spec

  5. Posts : 12
    Windows 10-1803 Home
    Thread Starter
       01 Jun 2018 #5

    Dear zbook,
    Thank you for your time. Nothing I seem to do has a lasting effect. In that running the sfc or dism scans/repairs sometimes they claim that all is now ok, only to find that the sfc/scannow still indicates a problem. It has even been so bold as to indicate that the corrupted files may be found in the DISM Log at first and now in the CBS log. This is all too advanced for my level of com-pu-tecking. (I just made that up). My other laptop has updated to Win10-1803 without incident. But this unit, that I use for my business, has now become too unstable (File Explorer or my trading platform closing abruptly by itself and now a couple of BSOD's) I need to end this and move on. Therefore I have decided to spend this weekend doing a Win10-1803 reset. This will loose my Apps and settings. But over the years, I have created a jip-sheet I call "Optimizing Windows 10". It contains all my settings plus Apps to remove and those to add, which saves time. I think it may be smart to do a complete backup of all my drivers to an external storage. Then after the clean install, if successful, check for any drivers that may need updating with "Driver Booster" & "Driver Easy". This way if there is a new driver problem, I'll have a restore point.
    If you know of any other precautions or suggested procedures prior to doing a clean reset, please tell me as your skill and experience is greater than yours truly. Tarponton
      My ComputerSystem Spec

  6. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Jun 2018 #6

    When installing drivers the best source is always the computer or motherboard manufacturer.
    These drivers were created by the component manufacturer and tested for the hardware or configuration.
    When computer or motherboard manufacturer drivers are not available the next best source is the component manufacturer
    (Intel, Nvidia, AMD, Killer Networks, Realtek, etc.)
    Using websites that find drivers can lead to BSOD. For these drivers you do not know what you are really getting or what else may be downloaded or installed.
    So for all drivers please use: first: computer or motherboard manufacturer and second: component manufacturer.
    After all drivers are installed from the computer manufacturer and from the component manufacturer you can then perform an extra Windows update to make sure that all installed drivers are updated to the latest version.

    When there are problems with the operating system an in place upgrade repair is relatively easy and can fix many problems.
    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials
    Download Windows 10
    If problems are deeper then this repair method may be insufficient and may not fix the underlying problems. An in place upgrade repair allows the retention of applications and files but typically leads to the loss of customized Windows settings.

    If an in place upgrade repair fails then you can perform a system restore and if system restore fails then a reset with save files.
    If reset with save files fails then reset with remove files which is very similar to clean install.
    System Restore Windows 10 | Windows 10 Tutorials
    Reset Windows 10 | Windows 10 Tutorials
    Clean Install Windows 10 | Windows 10 Tutorials

    After a reset with save files, reset with remove files or clean install you will need to:
    reinstall drivers
    customize windows settings
    reinstall applications
    restore files as needed
    And with browsers you may want to save bookmarks before they disappear.
    In the future you can make a Macrium backup image and if there are problems restore the image:
    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
    Macrium Software | Macrium Reflect Free
    How to import and export browser bookmarks or favorites
    How to Easily Back Up and Migrate Your Browser Bookmarks
    Backup and Restore Microsoft Edge Favorites in Windows 10 | Windows 10 Tutorials
      My ComputerSystem Spec

  7. Posts : 12
    Windows 10-1803 Home
    Thread Starter
       02 Jun 2018 #7

    Dear zbook,
    You obviously have a very well intention to help me and I thank you from the bottom of my heart, but I do not believe that you understand my frustration.
    I have a Windows10-1803 Home upgrade problem. There are corrupted and or unreadable OS files that refuse to be repaired.
    I have been proactive by asking for help and received instructions. I have followed those procedures without success.
    Now I find myself in the place of troubleshooting the repair procedures which could now be considered a compound problem of repairing the repair.
    For example, using your first link above " Repair Install Windows 10 with an In-place Upgrade". We have tried that with a USB drive several times without success.
    In the instructions it states that I must first disable "BitLocker" and "Secure Boot" in my UEFI firmware settings first.
    So now I have to learn what they are, If I have them and how to disable them. It's just too much for me.
    Please don't get me wrong, it's not that I don't wish to learn, but just look at your last post. There are 10 links to look at and learn what they mean. They themselves have multiple links that also must be researched, yes. It's like doing your federal tax return, isn't it?
    Solomon the king and son of David said "Of books and learning, there is no end"
    I should not have to, no one should have to, spend their relationship with computers learning who developed some OS software, what it's purpose is and how to troubleshoot it so that may bee it will work as intended, no.
    And all that is only if one is extremely lucky to first understand which process is broken in the first place.
    It is just all too complicated, isn't it?
    Even with drivers as you suggested above.
    When I go to the Asus driver page, how do I know which drivers are for my laptop. Forget about all the other component manufacturers that you mention. I don't know what components I have, or their manufacturers or how to find out that info.
    For someone of your computer education, this is second nature. But for a 65 year old layperson who is just trying to get some pleasure out of computers, there just isn't enough lifetime left to solve Microsoft's OS problems and for free even.
    I already have a job and do not need another, no.
    With all due respect there has to be easier ways, like third party driver updates and a complete OS reset.
      My ComputerSystem Spec

  8.    02 Jun 2018 #8

    Sorry I can't help Tarponton - ref my similar thread from last night. So far I've been a bit luckier with the SFC /SCAN NOW utility and with the expert help from Dalchina got back relatively easily to 1709.

    It's tough to stop the updates from running, so I'm hoping now that MS are smart enough not to try to force another run of the 1803 update on me until it's more reliable.

    This isn't to hijack the thread, but this1803 update seems to be causing widespread mayhem.

    Does anybody know is this regarded as being the result of bugs? If not it seems worryingly lacking in robustness.

    Is MS acknowledging that there are issues, or better still working on a solution?
      My ComputerSystem Spec

  9. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Jun 2018 #9

    There is a log collector that is used in another forum at Ten Forums.
    It will automatically collect the logs and place a folder on the desktop.
    Zip this folder and post it into the thread.

    A reset with remove files or a clean install will be the best option if you don't mind the time spent reinstalling applications, drivers, files, bookmarks, etc.

    If you do not encrypt files then you have not used Bitlocker.
    For computers the old BIOS system was Legacy/MBR. The newer method is UEFI/GPT.
    The newer method is slightly faster and can provide higher levels of security.

    If you can post the files they can be reviewed to assist with the troubleshooting.
    If you plan to reset and save files you may pick up a few things from the troubleshooting.
    The in place upgrade repair may be able to run overnight followed by windows updates the next day.
    If the in place upgrade repair is successful you can eliminate the time spent with reinstalling applications, drivers, files, bookmarks, etc.

    There are two log collectors the new BETA version collects and provides much better information for the troubleshooting.
    It can be a little trickier to run so text and images are posted.
    DM log collector is on the top:
    BSOD - Posting Instructions - Windows 10 Forums
    BETA log collector is on the bottom of the above page.
    (extract > open)
    Use the text and images in this link in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums

    Once you get the computer set up to your satisfaction run the free Macrium software to create a backup image.
    Then in the future you can open a thread in this forum for any problems with failure to boot, malware, problems upgrading, etc.
    Backup and Restore - Windows 10 Forums
      My ComputerSystem Spec

  10. Posts : 12
    Windows 10-1803 Home
    Thread Starter
       06 Jun 2018 #10

    Dear zbook,
    Sorry that it is taking so long to follow your instructions. It's kinda the way I process things. If life was like a bicycle, then computer problems would be like the annoyance of a flat tire. And if this present corrupted version of Win10-1803 Build 17134.48 were like the president of a country, then I would be like it's congress calling for "A Vote of No Confidence" to replace it with a "complete reset" to a new and clean v1803.
    WHY: Well Microsoft is now offering a new 1803 Build #17134.81 (KB4100403). I tried to install it 3 times hoping to solve my OS problems.
    RESULT: Failed - Error 0x8e5e03fa (once again I'm caught in a loop of having to repair a repair, no. I just don't have the time.)
    ALSO: Programs aren't working properly any more. They either won't open, don't function properly or close unexpectedly, even File Explorer. I am also now getting the occasional BSOD. So I have opted to do a reset tonight after work, yes.
    zbook, I have great respect for you and your unselfish attempts to help me. Therefor to feed your need to know, I have attached both versions of the "DM Log Collectors" as you requested in the hopes that this information may help others, yes. The instructions you sent were very clear and I had no trouble launching either version. But it took several tries for each version to get it right as windows kept "having a problem" and "needed to restart in one minute". Go figga?
    I began computing in 1995 and have named each and every computer that "has owned me" (LOL). I began with Zina, then Little Boy, Misty, Tosha, Sunny and now I would like to introduce you to Amila who is feeling a little confused with brain fog right now. Her name is Teutonic in origin and means "Industrious One". With her upgraded SSD, 32 GB of RAM & 2 graphics cards, is as fast as lightning. I think you'll like her.
    All the best,
      My ComputerSystem Spec

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