Windows 10: Windows 10-1803 "corrupted files & sfc /scannow malfunction"

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  1. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Jun 2018 #11

    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

    The logs displayed problems with BSOD.
    The Windows version in use is 1803.
    There was a failed cumulative Windows update.

    Code:
    Event[1592]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2018-05-22T07:12:42.796  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Amelia  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8026b728e5a, 0xffff848149956c10, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: dac14fb6-9599-407b-8552-ea5085b57564.
    Code:
    Event[2052]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2018-05-30T19:37:54.146  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Amelia  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe78f5fc98080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4fac33f9-12cb-448c-be30-e3da141899c0.
    Code:
    Event[2768]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2018-06-06T10:20:15.367  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Amelia  Description: Installation Failure: Windows failed to install the following update with error 0x8E5E03FA: 2018-05 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4100403).
    Code:
    Event[2442]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2018-06-05T09:00:25.628  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Amelia  Description: Installation Failure: Windows failed to install the following update with error 0x8E5E0152: 2018-05 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4100403).
    Code:
    Event[2098]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2018-05-30T20:28:13.588  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Amelia  Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender Antivirus - KB2267602 (Definition 1.269.345.0).
    Code:
    5/22/2018 11:12 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026b728e5a
    P4: ffff848149956c10
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\052218-9984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-17625-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53AD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BE.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DD.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_a6f4e1691f9bb259518be8b7ad9c7ca8f91493_00000000_cab_0b307fee
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: dac14fb6-9599-407b-8552-ea5085b57564
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 05/22/2018 11:12 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026b728e5a
    P4: ffff848149956c10
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\052218-9984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-17625-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53AD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BE.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53DD.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_a6f4e1691f9bb259518be8b7ad9c7ca8f91493_00000000_033453ec
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: dac14fb6-9599-407b-8552-ea5085b57564
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    5/31/2018 12:25 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffe78f5fc98080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\053018-12468-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21968-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6496.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6497.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64A5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64B6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ef_9210cb33fee0ff7464bddde1484c8f3414285019_00000000_cab_16302593
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4fac33f9-12cb-448c-be30-e3da141899c0
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    5/30/2018 11:37 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffe78f5fc98080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\053018-12468-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-21968-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6496.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6497.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64A5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64B6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_9210cb33fee0ff7464bddde1484c8f3414285019_00000000_033864c4
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4fac33f9-12cb-448c-be30-e3da141899c0
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0



    All of the above should be able to be fixed with the planned Windows reset with save files.

    Make sure that when you install drivers that they come from:

    1) Asus (always use these drivers as they are the drivers that were best tested)
    ROG GL553VD | Laptops | ASUS USA

    2) Component manufacturers (These can be used with numerous computer manufacturers but are not the optimal or best tested drivers when Asus drivers are available. If Asus drivers are not available then these are the best drivers)

    3) Using websites that update drivers should be avoided as you do not know what you are getting. We see BSOD and sometimes systems need to have system restore or clean install to remove these drivers.
      My ComputerSystem Spec


  2. Posts : 12
    Windows 10-1803 Home
    Thread Starter
       06 Jun 2018 #12

    Dear zbook,
    For 9 years, from 1965 to 1974, there ran a one hour TV series each week called "The F.B.I.". It was a docudrama show dramatizing true solved cases of the Federal Bureau of Investigation. It was different than all the other TV shows that ended at the top of the hour for the commercials between shows. Instead, this show had some commercials after the big arrest and then returned for about a minute to explain what happened to the bad guys and weather the victims lived happily ever after.
    It was called "Epilogue".
    Please let me tell you about Amelia's epilogue, OK.
    So as we agreed, the best solution was to do a "Reset / keeping files", yes. As you know to do that, one must go to Settings > Update & Security. The default dashboard there is "Windows Update", yes. I was not surprised to see that Microsoft was once again trying to update Amelia to Win10-1803-17134.81. Remember the logs I sent you which documented how this update failed twice. We know now that the update failure didn't cause the sfc/scannow corrupted file problem but rather the the file problem caused the update failure, yes.
    Expecting the update to fail again, I ran the install so it wouldn't be lurking in the background while I ran the Reset, no.
    Guess what, to my surprise, It Did Install This Time. Now my hopes were up that this Build update may have saved me from doing a Reset by repairing the corrupted files, I ran another sfc/scan.
    NO SUCH LUCK, I still had corrupted files, no. It now appears that when MS "impregnated" Amelia with 1803, she just got a bad install. The computer version of a "sexually transmitted disease", no.
    So I ran the Reset (antibiotic) while online. Amelia got a clean copy of 1803-17134.81 and 2 sfc/scans confirm "No Corrupted Files".
    As expected, all Apps are back to OEM but I was surprised to find that my chosen desktop picture still remained. Go figga?
    I have attached a screenshot of my desktop with the Command Prompt sfc/scan. No, that's not me in the plane. At least, not yet. I have also included a screenshot of the uninstalled Apps (which is a very nice "Win10 Reset" feature). As you can see, most are unnecessary and the Visual C++ ones usually are installed along with other programs like OpenOffice.
    ONE GLITCH SO FAR: Every time Amelia starts or restarts, I get a RunDLL error about my uninstalled HP printer but there isn't a HP folder in Prigram Files anymore. This may be a System 32 or Registry leftover I guess. Screenshot also included.
    QUESTION: Do you think that just reinstalling the printer will take care of that? Or how about a Registry cleaner like "CCleaner"?
    Just for "Fits & Giggles" I have also included another "DM Log Collection". And boy was it fast this time. Like 3 seconds. No exaggeration. Please look it over and inform me if you see any additional problems, OK. I would like to keep this Thread open a little longer just until I am sure Amelia is OK. OK.
    So there you have it, zbook.
    Thanks for all the help. Not that I wish for anymore computer problems, but it would be nice to meet you in cyber space again.
    Yt,
    Tarponton
    Attached Thumbnails Attached Thumbnails Screenshot (1).png   Screenshot (2).png   Screenshot (3).png  
    Windows 10-1803 "corrupted files & sfc /scannow malfunction" Attached Files
      My ComputerSystem Spec


  3. Posts : 115
    Windows 10 Home, 64-bit, Version 1803 (OS Build: 17134.319)
       07 Jun 2018 #13

    Tarponton said: View Post
    No, that's not me in the plane.
    Tarponton
    .

    Oh, hell. . . I always figured that was you trying to chase me ! . .

    Click image for larger version. 

Name:	Checking cows in Corsair.png 
Views:	10 
Size:	1.30 MB 
ID:	191365

    .
      My ComputerSystem Spec


  4. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Jun 2018 #14

    1) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    3) Please uninstall iorbit driver booster and drive easy if not already uninstalled.

    4) Ccleaner is recommended for cleaning cookies, cache, etc. It can cause registry problems and this feature is not recommended unless you regularly make backups. Ccleaner settings may need to be modified as some boxes when checked may remove files that are needed during troubleshooting.

    5) Open administrative command prompt and type or copy and paste:
    a) dism /online /cleanup-image /restorehealth
    b) chkdsk /scan
    c) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) For printing problems consider uninstall/reinstall software

    7) The latest log collector had just one day of files so there were a relatively small number of entries.
    Was the log collector ran before multiple programs were installed?

    8) At one time the TOS platform had to be modified to improve its performance (java settings, etc). What modifications if any did you make?
    Last edited by zbook; 07 Jun 2018 at 13:21.
      My ComputerSystem Spec


 
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