Windows 10: Failed four different strategies to upgrade to Win10

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  1.    31 Jul 2015 #1

    Failed four different strategies to upgrade to Win10


    Please bear with me in this long saga. I spent from 7:07am to 10:55pm, minus a two hour break, so over 15.5 hours of failed attempts to upgrade from Win8.1 Home to Win 10 Home.

    I was a participant in the Technical Preview program, and had (still have) the Windows icon in the system tray, but chose not to reserve an upgrade. I kept the icon in case I changed my mind, but I didn't until today when I decided to go for the upgrade.

    First, I opened Windows Update in Win8.1 to make sure it was up to date. Apparently it was, and I was presented with the opportunity to upgrade to Win10 right from Windows Updates.

    I ran through the process three times at over two hours per attempt. The process involved:

    - Getting setup files
    - Checking requirements
    - Downloading 2.67 GB of files
    - Preparing for installation

    At that point each of the three times, it failed with Error 80070003: “Windows 10 couldn’t be installed.” Googling that error code leads to a Microsoft page for how to handle that error in Win7, and basically it seems one has to:

    - stop the Windows Update service
    - delete temporary update files
    - restart the Windows Update service

    Which I had now done three times.

    So, next I used the “MediaCreationTool” to create a USB flash drive to attempt the upgrade.

    The first attempt at creating the Win10 upgrade USB drive went from 0% to 100% download in about 55 minutes. Then a new progress count began and went from 0% to 50% in three minutes and then terminated with this informative window:

    Click image for larger version. 

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    Who says Microsoft doesn't have a sense of humor?

    Two more attempts failed identically.

    Then, I downloaded the ISO file via the MediaCreationTool, created a USB drive, and six minutes into the installation, this message was displayed:

    Click image for larger version. 

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    I tried two more times, and it appears to fail at 24% into the upgrade.

    Here are the contents of the most recent setuperr.log file:

    Code:
     2015-08-01 03:57:03, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
     2015-08-01 03:57:05, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
     2015-08-01 03:57:18, Error CONX Failed to initialize net class data 80070005
    
     2015-08-01 03:57:18, Error CONX Failed to get class data from printer 80070057
    
     2015-08-01 03:59:07, Error [SetupHost.exe] (WinRE) WinReIsInstalledOnSystemPartition() WinReGetConfig failed. Error: 0x00000003
     2015-08-01 04:01:39, Error [SetupHost.exe] ReAgentXMLParser::ParseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
     2015-08-01 04:01:40, Error SP CSetSafeOSBootCommand::DoExecute: Failed to set the boot app $WINDOWS.~BT\Sources\SetupPlatform.exe. hr = 0x80070003[gle=0x00000003]
     2015-08-01 04:01:40, Error SP Operation failed: Set safe OS boot command. Error: 0x80070003[gle=0x000000b7]
     2015-08-01 04:01:40, Error MOUPG MoSetupPlatform: ExecuteCurrentOperations reported failure!
     2015-08-01 04:01:40, Error MOUPG MoSetupPlatform: Using action error code: [0x80070003]
     2015-08-01 04:01:40, Error MOUPG CDlpActionImageDeploy::ExecuteRoutine(329): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CDlpTask::ExecuteAction(3243): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CDlpTask::ExecuteActions(3397): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CDlpTask::Execute(1631): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CSetupManager::ExecuteTask(1953): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CSetupManager::ExecuteTask(1916): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CSetupManager::ExecuteInstallMode(736): Result = 0x80070003
     2015-08-01 04:01:42, Error MOUPG CSetupManager::ExecuteDownlevelMode(376): Result = 0x80070003
     2015-08-01 04:02:00, Error MOUPG CSetupManager::Execute(222): Result = 0x80070003
     2015-08-01 04:02:00, Error MOUPG CSetupHost::Execute(370): Result = 0x80070003
     2015-08-01 04:02:12, Error MOUPG CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216
    I had imaged the hard drive before I started, and restored that image to see if maybe things had just gotten snarled up with all the upgrade failures, but no, even with yesterday’s version of my hard drive, an upgrade using the flash drive created from the ISO file fails at 24%.

    So, in summary, here’s what I've tried:

    1. Three attempts within Win8.1's Windows Updates
    2. Three attempts to use the MediaCreationTool to create installation media (USB thumb drive)
    3. One attempt to use the MediaCreationTool to "Upgrade this PC now"
    4. Four attempts to do upgrade using a flash drive created from the ISO file obtained via the MediaCreationTool

    Reading through posts here I saw the suggestion to use the "Disk Cleanup" function to remove old setup and Windows Updates files. Been there, done that, and it didn't make any difference.

    Any pointers in the right direction would be greatly appreciated!
      My ComputerSystem Spec


  2. Posts : 5,151
    Windows 10 Pro X64 15063.483
       31 Jul 2015 #2

    Found one post about the MoSetupPlatform: Using action error code: [0x80070003]
    I managed to solve this problem.
    Go to system recovery, choose the option to open a command prompt and follow instructions here: http://pcsupport.about.com/od/fixtheproblem/ht/rebuild-bcd-store-windows.htm
    recreate your bcd.
    Found here, last post: Windows 10 technical preview installation has failed
      My ComputersSystem Spec

  3.    01 Aug 2015 #3

    "recreate your bcd." Ahhh. If only life were so simple.

    First, I used the Win10 USB drive and went to a Command Prompt via Recovery Options:

    Click image for larger version. 

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    Then, with the Win8.1 USB drive:

    Click image for larger version. 

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    While I was at the Recovery Options, I tried "Startup Repair" from both the Win10 and Win8 USB drives, and both responded "Startup Repair couldn't repair your PC"

    I also attempted bootrec /fixmbr and bootrec /fixboot, but no change to the status quo.

    Again, I'm open to all suggestions.

    [edited to add:]

    Even after renaming the c:\boot\bcd file, using the Win8.1 USB drive to access Command Prompt in repair mode, the response to bootrec /rebuildbcd was still: "Total identified Windows installations: 0"
    Last edited by wpcoe; 01 Aug 2015 at 03:48. Reason: clarify
      My ComputerSystem Spec

  4.    01 Aug 2015 #4

    Location


    wpcoe said: View Post
    "recreate your bcd." Ahhh. If only life were so simple.

    First, I used the Win10 USB drive and went to a Command Prompt via Recovery Options:

    Click image for larger version. 

Name:	win10_bootrec.gif 
Views:	3564 
Size:	32.7 KB 
ID:	27358

    Then, with the Win8.1 USB drive:

    Click image for larger version. 

Name:	win81_bootrec.gif 
Views:	3575 
Size:	22.7 KB 
ID:	27359

    While I was at the Recovery Options, I tried "Startup Repair" from both the Win10 and Win8 USB drives, and both responded "Startup Repair couldn't repair your PC"

    I also attempted bootrec /fixmbr and bootrec /fixboot, but no change to the status quo.

    Again, I'm open to all suggestions.
    Hi

    I'm not sure if this works yet - bear with me! Just spoken to Microsoft help desk and I was told that there is a problem if you create you ISO image with a location other than the US.

    They did the following via Remote Access:

    1/ Via Control Panel>Clock, Language and Region>Region and Language>Location - Set Location to US
    2/ You may need to reboot at this point.
    3/ Download the Media Creation again for your setup - either 32 bit or 64 bit
    4/ Set language to English - US (I'm in the UK)

    I'm in the process of downloading and will let you know if it works...

    Regards
    UKMedia
      My ComputerSystem Spec

  5.    01 Aug 2015 #5

    In Control Panel of my Win8.1 Home configuration, there is a Region option, and when I click on that, there is a Location tab, and on that tab I already have the Home location set as "United States."

    The only clock settings I find are Control Panel > Date and Time, and the Time zone is set to (UTC+7:00) Bangkok, Hanoi, Jakarta. Are they saying to change that to a US time zone???

    Control Panel > Language is already set to English (United States)

    Please let me know if the changes worked for you.
      My ComputerSystem Spec

  6.    01 Aug 2015 #6

    wpcoe said: View Post
    In Control Panel of my Win8.1 Home configuration, there is a Region option, and when I click on that, there is a Location tab, and on that tab I already have the Home location set as "United States."

    The only clock settings I find are Control Panel > Date and Time, and the Time zone is set to (UTC+7:00) Bangkok, Hanoi, Jakarta. Are they saying to change that to a US time zone???

    Control Panel > Language is already set to English (United States)

    Please let me know if the changes worked for you.
    They didn't change the time zone, just the location. What language did you set in the Media Creation Tool?
      My ComputerSystem Spec

  7.    01 Aug 2015 #7

    "English (United States)"
      My ComputerSystem Spec

  8.    01 Aug 2015 #8

    Well, it did get past the dreaded 25% and the 'Something happened' message ....but then failed at 37%

    I'm now waiting for Microsoft 2nd line support to call me back. I'll let you know anything that they suggest.

    Regards
    UKMedia
      My ComputerSystem Spec

  9.    01 Aug 2015 #9

    Just a thought....


    I've just run SFC /scannow within the cmd window and it is reporting corrupt files that it can't fix.

    (Click start and type 'cmd' in the run command, right click on cmd.exe and select 'Run as an Administrator' and then type 'SFC /scannow'.)

    I normally run this at least three times but let me know if it reports any issues.

    Regards
    UKMedia
      My ComputerSystem Spec

  10.    01 Aug 2015 #10

    Please have a look at this thread, we seem to have similar problems:
    https://www.tenforums.com/installatio...-800704db.html
      My ComputerSystem Spec


 
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