Windows 10: Unable to upgrade from 1703 to 1709 Windows 10 Pro/Business

  1.    1 Week Ago #1

    Unable to upgrade from 1703 to 1709 Windows 10 Pro/Business


    Hi,

    I've two Dell Optiplex 3050 desktop machines that absolutely refuse to upgrade and it has reached the point where I'm out of things to try (and have wasted many weeks troubleshooting already!)

    Obviously this is a big issue with the HUGE download happening over, and over, and over again multiple times a day. This is a not-for-profit resource centre and these 2 computers are using up all of our bandwidth. I finally deferred the upgrade, but this is not a real solution.

    Symptoms were the Windows Update constantly downloading and then stating "Failed to install on (date)" or "Requires a reboot to finish installing" (and then rebooting on the hapless user, only to not actually upgrade) - these Windows Updates are so dumbed down, they no longer provide any information as to what went wrong so you can fix it.

    Computers are basically stock, but are heavily controlled with Group Policy due to being public machines. They have Office 2016 and Reboot Restore RX Pro (which is basically off) and are using Windows Defender. Only other software installed other than the regular out-of-the-box stuff is Chrome, Firefox and some printers.

    Things I have tried:
    - Rebooting (obviously)
    - Deleting the catroot2 and SoftwareDistribution folders
    - I have no wireless cards or bluetooth in the machine, but I checked Device Manager and found no obvious conflicts
    - Using the Windows Update troubleshooter
    - Doing sfc /scannow, chkdsk /f C:, and DISM.exe /RestoreHealth (command may have been typed in slightly differently)
    - Downloading the ISO and attempting to perform an in-place upgrade
    - Performing a clean boot and attempting to perform an in-place upgrade

    Error messages are very scant, the only error information I actually ever received was when trying the ISO I got the error "We couldn't install Windows 10. We've set your PC back to the way it was right before you started installing Windows 10. 0xC1900101 - 0x20017 The installation failed in the SAFE_OS phase with an error during BOOT operation"

    I Googled this for a few hours and found some references to log files, but I really don't know where to go from here. The error messages found in those log files haven't really turned up anything useful.

    Has anyone else had this sort of problem with 1709?
      My ComputerSystem Spec

  2.    1 Week Ago #2

    Have you tried going to 1803 I would uninstall Reboot Restore RX Pro as that sounds like the problem it may be disabled but some components may still be active Even winpatrolstops the update and that only blogs reg changes
      My ComputerSystem Spec


  3. Posts : 17,739
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #3

    Run the BETA log collector on the bottom of this web page:
    BSOD - Posting Instructions - Windows 10 Forums
    (extract > open)
    Use the text and images in this thread in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec

  4.    6 Days Ago #4

    Please see attached. Hopefully it is helpful.
    Unable to upgrade from 1703 to 1709 Windows 10 Pro/Business Attached Files
      My ComputerSystem Spec


  5. Posts : 17,739
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #5

    For all tests / steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    Take Screenshot in Windows 10 | Windows 10 Tutorials

    Code:
    Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) chkdsk /x /f /r
    This may take many hours so plan to run overnight

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    6) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste > notepad > post a one drive or drop box share link into the thread

    7) List all antivirus products that were in use at any time since the last upgrade

    8) List all drive encryption software that was in use since the last upgrade

    9) Update the system specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
    https://www.tenforums.com/profile.php?do=extra

    10) The BIOS: Version/Date Dell Inc. 1.6.5, 2017-09-09 SMBIOS Version 3.0Upgrade the BIOS: 1.6.5 > 1.7.9

    11) This was reported as a possible method to fix event viewer error id 28:
    How to Fix VolSnap 28 Error | BC Blog

    12) Open file explorer > this PC > C: > in the right upper corner search for these Panther logs and post any logs that are found that are within one to two weeks of the most recent upgrade failure. Use 7zip to organize the folders and files and one drive or drop box share links to post into the thread.

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log

    13) It may take a long time to use file explorer search. If you are able to, download and install Everything:
    voidtools

    14) Open disk management > widen each the status and volume columns > view the text in each row to make sure that the text is not cut off > post an image into the thread
    Disk Management - How to Post a Screenshot of | Windows 10 Tutorials

    15) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials

    16) List all devices attached to the computer (wired and wireless) in the specs and indicate in the thread what may have been attached during the event report "a device attached to the system is not functioning"

    17) Check system restore points to see if there is an active restore point



    Code:
    Dell OptiPlex 3050 System BIOS
    BIOS    20 Feb 2018     Download 
    Importance: Urgent
    
    
    Version: 1.7.9 ,1.7.9 Older versions    
    Release Date: 20 Feb 2018
    
    
    File Name: OptiPlex_3050_1.7.9.exe
    File size: 17.09 MB
    
    
    Description: This package provides the Dell System BIOS update and is supported on Dell OptiPlex 3050 Tower, OptiPlex 3050 Small Form Factor and OptiPlex 3050 Micro for Windows Operation System.
    Dell OptiPlex 3050 System BIOS | Dell US




    Code:
    Event[423]:
      Log Name: Application
      Source: System Restore
      Date: 2018-04-17T10:52:40.535
      Event ID: 8193
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-46T3S5V
      Description: 
    Failed to create restore point (Process = c:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x8004231f).
    Code:
    Event[3112]:
      Log Name: Application
      Source: Microsoft-Windows-Immersive-Shell
      Date: 2018-05-12T19:35:06.521
      Event ID: 5973
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-2504937678-1038700979-194766903-1003
      User Name: DESKTOP-46T3S5V\ERC
      Computer: DESKTOP-46T3S5V
      Description: 
    Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
    
    
    Event[3113]:
      Log Name: Application
      Source: Microsoft-Windows-Immersive-Shell
      Date: 2018-05-12T19:35:06.657
      Event ID: 5973
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-2504937678-1038700979-194766903-1003
      User Name: DESKTOP-46T3S5V\ERC
      Computer: DESKTOP-46T3S5V
      Description: 
    Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
    
    
    Event[3114]:
      Log Name: Application
      Source: Microsoft-Windows-Immersive-Shell
      Date: 2018-05-12T19:35:06.784
      Event ID: 5973
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-2504937678-1038700979-194766903-1003
      User Name: DESKTOP-46T3S5V\ERC
      Computer: DESKTOP-46T3S5V
      Description: 
    Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
    
    
    Event[3115]:
      Log Name: Application
      Source: Microsoft-Windows-Immersive-Shell
      Date: 2018-05-12T19:35:06.959
      Event ID: 5973
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-2504937678-1038700979-194766903-1003
      User Name: DESKTOP-46T3S5V\ERC
      Computer: DESKTOP-46T3S5V
      Description: 
    Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
    
    
    Event[3116]:
      Log Name: Application
      Source: Microsoft-Windows-Immersive-Shell
      Date: 2018-05-12T19:35:07.424
      Event ID: 5973
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-21-2504937678-1038700979-194766903-1003
      User Name: DESKTOP-46T3S5V\ERC
      Computer: DESKTOP-46T3S5V
      Description: 
    Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
    Code:
    Event[3730]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-05-13T14:44:19.882
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-46T3S5V
      Description: 
    Windows failed fast startup with error status 0xC000007B.
    Code:
    Event[4471]:
      Log Name: System
      Source: Volsnap
      Date: 2018-05-15T12:39:40.091
      Event ID: 28
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-46T3S5V
      Description: 
    The shadow copy of volume C: could not be created due to a failure in creating the necessary on disk structures.
    Last edited by zbook; 6 Days Ago at 20:27.
      My ComputerSystem Spec

  6.    4 Days Ago #6

    Thanks for your reply. Here is my partial answer, due to having limited time at the moment. Here's what I have so far:

    1) through 4)

    Code:
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0
    Image Version: 10.0.15063.0
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.C:\Windows\system32>
    7) Only antivirus ever used was the Windows Defender or whatever comes with Windows 10.

    8) No encryption software, but as already stated, we use Reboot RX Restore Pro.

    9) I updated the computer specs but I think most of that information was already in the file I provided.

    10) BIOS version is: Dell Inc. 1.6.5 2017-09-09 - based on your quote there, I guess you are saying there is a newer one and I need to update?

    14) Please see attached.Click image for larger version. 

Name:	Capture.PNG 
Views:	2 
Size:	32.1 KB 
ID:	189181

    15) Done.

    16) All that was attached was: wired Ethernet connection, USB Dell Mouse and USB Dell Keyboard that came with the computer, power cord, and monitor cable (DisplayPort). During the work day, clients can use USB thumb drives in the machines, but none were connected when I did the in-place upgrade and during some of the Windows Update upgrades I tried.

    17) System Restore is off because Reboot Restore RX Pro turns it off/disables during installation as its functionality replaces (or is supposed to replace) System Restore. There are no restore points (I double-checked).

    In addition, I have disabled Windows Cortana using both Group Policy and possibly with registry edits (I can't remember exactly all what I did, it was a year ago). So when I see the Cortana errors in Event Viewer that's what I've been attributing them to.

    If all the above has not been helpful, I can do steps 5)-6) and 12) and 13) sometime over the weekend.

    I do not think step 11) applies to me since I am not using Virtual Machines, and I only have a 500 GB drive with 8 GB of RAM which should be sufficient.

    Thanks for your help on this.
      My ComputerSystem Spec


  7. Posts : 17,739
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Days Ago #7

    1) How many user profiles are there on the computer that is being troubleshooted?
    2) Please complete any of the above steps over the weekend and post results into the thread.
    3) As the logs are viewed there may be new problems to troubleshoot.
    4) Once the computer is tuned up a basic check list will be posted.
    5) An upgrade attempt will be made after many troubleshooting steps to generate a new error code
      My ComputerSystem Spec

  •    1 Day Ago #8

    chkdsk-log.txt

    So I did steps 5-6 and updated the BIOS, tried the installer again and get the same result. Please see attached for the log file from chkdsk.

    The computers both have 2 accounts: one is a local Adminstrator and one is a User. (The computers are not on a domain)

    For step 12 (all the logs), my most recent upgrade attempt was today (May 20)
    Please see attached for the setuperr.log that was in C:\$WINDOWS.~BT\Sources\Panther and the one from C:\$WINDOWS.~BT\Sources\Rollback

    panther-setuperr.log rollback-setuperr.log

    I will try to get to the rest of the logs by Tuesday evening.
      My ComputerSystem Spec


  • Posts : 17,739
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Day Ago #9

    The chkdsk report was ok.
    The logs displayed error code:

    Code:
    2018-05-20 15:06:59, Error                 MOUPG  Finalize: Error reading narrator reg key: [0x80070002]
    Code:
    0x00000002 ERROR_FILE_NOT_FOUND The system cannot find the file specified.
    Reboot Restore Rx Pro (formerly Drive Vaccine) | Horizon DataSys Corporation
    Which edition is in use: free or paid? Do they have free support?
    Are you able to temporarily uninstall during an upgrade attempt?

    For failed upgrades an option is to back up all files with a Macrium backup image > clean install > restore files > install applications.
    Clean Install Windows 10 | Windows 10 Tutorials
    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
    Download Windows 10

    Next week plan to perform a Windows 10 upgrade after going though this check list.
    For the upgrade attempt make sure that there is no connection to the internet.
    Disconnect Ethernet, cat5e cables, and if available use hardware off for wireless.
    If the upgrade is successful you can then perform Windows updates.
    If the repair is no successful then post Panther logs.

    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:


    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    bluetoot devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card


    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:

    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /x /f /r
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)

    7) Verify that the drive has > 27 GB free space (At least 25 GB is needed for creating dumps)

    8) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    9) Remove all unused SATA devices

    10) Uninstall non-Microsoft disk encryption software

    11) Run disk cleanup to clean temporary and system files

    Download Windows 10

    voidtools

    PANTHER logs
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log

    Clean Install Windows 10 | Windows 10 Tutorials
      My ComputerSystem Spec


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