For all tests / steps please post images into the thread.
If there are any problems posting images please use one drive or drop box share links.
Take Screenshot in Windows 10 | Windows 10 Tutorials
Code:
Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) chkdsk /x /f /r
This may take many hours so plan to run overnight
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
6) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste > notepad > post a one drive or drop box share link into the thread
7) List all antivirus products that were in use at any time since the last upgrade
8) List all drive encryption software that was in use since the last upgrade
9) Update the system specs in the "My Computer" section:
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums | Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
https://www.tenforums.com/profile.php?do=extra
10) The BIOS: Version/Date Dell Inc. 1.6.5, 2017-09-09 SMBIOS Version 3.0Upgrade the BIOS: 1.6.5 > 1.7.9
11) This was reported as a possible method to fix event viewer error id 28:
How to Fix VolSnap 28 Error | BC Blog
12) Open file explorer > this PC > C: > in the right upper corner search for these Panther logs and post any logs that are found that are within one to two weeks of the most recent upgrade failure. Use 7zip to organize the folders and files and one drive or drop box share links to post into the thread.
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Setupapi.offline.log
13) It may take a long time to use file explorer search. If you are able to, download and install Everything:
voidtools
14) Open disk management > widen each the status and volume columns > view the text in each row to make sure that the text is not cut off > post an image into the thread
Disk Management - How to Post a Screenshot of | Windows 10 Tutorials
15) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials
16) List all devices attached to the computer (wired and wireless) in the specs and indicate in the thread what may have been attached during the event report "a device attached to the system is not functioning"
17) Check system restore points to see if there is an active restore point
Code:
Dell OptiPlex 3050 System BIOS
BIOS 20 Feb 2018 Download
Importance: Urgent
Version: 1.7.9 ,1.7.9 Older versions
Release Date: 20 Feb 2018
File Name: OptiPlex_3050_1.7.9.exe
File size: 17.09 MB
Description: This package provides the Dell System BIOS update and is supported on Dell OptiPlex 3050 Tower, OptiPlex 3050 Small Form Factor and OptiPlex 3050 Micro for Windows Operation System.
Dell OptiPlex 3050 System BIOS | Dell US
Code:
Event[423]:
Log Name: Application
Source: System Restore
Date: 2018-04-17T10:52:40.535
Event ID: 8193
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-46T3S5V
Description:
Failed to create restore point (Process = c:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x8004231f).
Code:
Event[3112]:
Log Name: Application
Source: Microsoft-Windows-Immersive-Shell
Date: 2018-05-12T19:35:06.521
Event ID: 5973
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-21-2504937678-1038700979-194766903-1003
User Name: DESKTOP-46T3S5V\ERC
Computer: DESKTOP-46T3S5V
Description:
Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event[3113]:
Log Name: Application
Source: Microsoft-Windows-Immersive-Shell
Date: 2018-05-12T19:35:06.657
Event ID: 5973
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-21-2504937678-1038700979-194766903-1003
User Name: DESKTOP-46T3S5V\ERC
Computer: DESKTOP-46T3S5V
Description:
Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event[3114]:
Log Name: Application
Source: Microsoft-Windows-Immersive-Shell
Date: 2018-05-12T19:35:06.784
Event ID: 5973
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-21-2504937678-1038700979-194766903-1003
User Name: DESKTOP-46T3S5V\ERC
Computer: DESKTOP-46T3S5V
Description:
Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event[3115]:
Log Name: Application
Source: Microsoft-Windows-Immersive-Shell
Date: 2018-05-12T19:35:06.959
Event ID: 5973
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-21-2504937678-1038700979-194766903-1003
User Name: DESKTOP-46T3S5V\ERC
Computer: DESKTOP-46T3S5V
Description:
Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event[3116]:
Log Name: Application
Source: Microsoft-Windows-Immersive-Shell
Date: 2018-05-12T19:35:07.424
Event ID: 5973
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-21-2504937678-1038700979-194766903-1003
User Name: DESKTOP-46T3S5V\ERC
Computer: DESKTOP-46T3S5V
Description:
Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Code:
Event[3730]:
Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2018-05-13T14:44:19.882
Event ID: 29
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-46T3S5V
Description:
Windows failed fast startup with error status 0xC000007B.
Code:
Event[4471]:
Log Name: System
Source: Volsnap
Date: 2018-05-15T12:39:40.091
Event ID: 28
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-46T3S5V
Description:
The shadow copy of volume C: could not be created due to a failure in creating the necessary on disk structures.