New
#11
1) The setupact.log was dated 11/17/2017.
2) The setupapi.dev was dated 2018/05/08
3) Identify this software: RollBack Rx, Horizon DataSys Inc > uninstall
4) Make sure the driver: shdbus is uninstalled.
5) A fresh upgrade attempt is needed to generate new logs for troubleshooting.
Before the upgrade attempt the computer will be tuned up.
Some steps have been done in the past.
6) All troubleshooting steps need to be fresh (within one week of the attempted upgrade)
7) Download and install Minitool partition wizard > post an image into the thread:
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
8) Make a brand new restore point
9) Backup all files to another drive or to the cloud
10) Make a backup image using Macrium
11) Save the backup image to another drive
12) Read these links on Windows driver verifier (do not use the tool until it is communicated in the thread)
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 | Windows 10 Tutorials
Code:Description: Unknown USB Device (Device Descriptor Request Failed)Code:Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURECode:set: Migrating class lower filter service 'Shdbus'. set: {Migrate Service: Shdbus} 14:58:49.914 set: Cannot migrate service 'Shdbus' not owned by PnP.Code:shdbus Shdbus c:\windows\system32\drivers\shdbus.sys Kernel Driver Yes Boot Running OK Normal No YesCode:Shdbus Shdbus Shdbus Kernel Boot Running OK TRUE FALSE 0 12,288 0 2017-09-19 10:04:48 PM C:\Windows\system32\DRIVERS\Shdbus.sys 4,096Code:Event[3745]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2018-05-13T14:44:33.864 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-46T3S5V Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Code:Event[3116]: Log Name: Application Source: Microsoft-Windows-Immersive-Shell Date: 2018-05-12T19:35:07.424 Event ID: 5973 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-21-2504937678-1038700979-194766903-1003 User Name: DESKTOP-46T3S5V\ERC Computer: DESKTOP-46T3S5V Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: A device attached to the system is not functioning. See the Microsoft-Windows-TWinUI/Operational log for additional information.Code:Event[3700]: Log Name: Application Source: System Restore Date: 2018-05-15T12:39:40.118 Event ID: 8193 Task: N/A Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-46T3S5V Description: Failed to create restore point (Process = c:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x8004231f).