Dell laptop keeps turning off during install of windows 10 1803


  1. jeff
    Posts : 7
    windows 10 pro x64 1809
       New #1

    Dell laptop keeps turning off during install of windows 10 1803


    My dell laptop keeps turning off during clean install of windows 10 1803 every 5 minutes and when I press the power button to turn it back on it resumes were it left off and still does that after it finally installs windows I have looked to see if anyone is having this issue but could not find anything about it anywhere even tried a different power supply still the same thing any ideas what is going on?



    Update: It appears to be a problem with hibernation but I have never seen it do that during install of windows
    Last edited by jeff; 01 May 2018 at 10:05.
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  3. Caledon Ken
    Posts : 30,178
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi jeff. Welcome to TenForums @jeff

    Go to your advance power options and look at the very last one, Battery. Check those settings. I have a laptop with a questionable battery. Some of the options within say when you have a critical battery event do this. Do this could be set to power off / hibernate.

    This can happen even plugged in.
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  4. jeff
    Posts : 7
    windows 10 pro x64 1809
    Thread Starter
       New #3

    Thanks for replying back Caledon Ken I just got done flashing the bios to a newer version as I have read somewhere else that could also be the problem I tried disabling hibernate by typing "powercfg.exe /hibernate off" in the command line and after that it just started shutting down I can run windows 10 1709 no problem at all this started on this version of windows it wont make it through installing windows without hibernating it still installs windows 10 1803 but it hibernates about 3 or 4 times before it finishes the install and trying to update it is the same deal so the updated bios is the last thing for me to try if that doesn't work I'm installing windows 7 back on it until this problem is fixed
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  6. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    The "My Computer" section of each post displays the desktop and not the laptop.
    Please add the second computer and update the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    There is a log collector that is used in another forum on Ten Forums.
    Please run the beta version of the log collector and post a zip into this thread for troubleshooting.

    BSOD - Posting Instructions - Windows 10 Forums
    On the bottom of the web page is the link for the beta log collector.
    (extract > open)
    Use the text and images in this thread in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
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  7. jeff
    Posts : 7
    windows 10 pro x64 1809
    Thread Starter
       New #5

    thanks zbook and Caledon Ken
    the log collector zbook mentioned showed me it was the battery that was the problem and Caledon Ken suggestion fixed it, It was the critical battery level action set to hibernate I was pulling my hair out with this lol
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  8. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #6

    That's great.
    You're welcome.
    Glad to see you have it sorted.
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  9. Caledon Ken
    Posts : 30,178
    Windows 11 Pro x64 Version 23H2
       New #7

    Excellent. Thanks for marking thread solved as it will help others find it.
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