Error Upgrading from Windows 10 Version 1703 to 1709

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  1. Posts : 21,789
    windows 10 professional version 1607 build 14393.969 64 bit
       04 May 2018 #11

    Please post the zip into the newest thread for troubleshooting.
    See Ten Forums BSOD forum for similar layout.
      My ComputerSystem Spec

  2.    05 May 2018 #12

    Hi,
    Please find below the link to the log collector file
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My ComputerSystem Spec


  3. Posts : 21,789
    windows 10 professional version 1607 build 14393.969 64 bit
       05 May 2018 #13

    Perform the following steps:

    1) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.

    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread


    3) Uninstall:
    a) Advanced SystemCare 11
    b) Driver Booster 5
    c) IObit Uninstaller

    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    8) chkdsk /x /f /r
    This may take many hours so plan to run overnight

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.


    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    9) Run HD Tune: (free edition)
    http://www.hdtune.com/
    Post images into the thread for test results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    10) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM | Windows 10 Tutorials

    11) List all of the antivirus products used on the computer since the last Windows upgrade (always on and manual)
    12) List any drive encryption software used on the computer since the last Windows upgrade

    13) Make a backup image of the drive using Macrium
    Macrium Software | Macrium Reflect Free
    14) Place the backup image onto another drive or into the cloud

    14) Update the computer specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    https://www.tenforums.com/profile.php?do=extra




    Code:
    Event[6567]:  Log Name: System  Source: volmgr  Date: 2018-05-04T20:22:24.863  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: AshSam  Description: Crash dump initialization failed!
    Code:
    Event[888]:  Log Name: System  Source: Disk  Date: 2018-04-07T18:02:08.879  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: AshSam  Description: The driver detected a controller error on \Device\Harddisk1\DR3.
      My ComputerSystem Spec


 
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