Mouse/Keyboard freeze up during Windows installation? Solved

  1.    15 Apr 2018 #1

    Mouse/Keyboard freeze up during Windows installation?

    My computer is running windows 10.
    I want to dual-boot Windows 10 with Windows 7, installed windows 7 in different HHD, everything was going well until the PC boot and presented with a page where I have to select the language but the mouse and keyboard are frozen; I plug them in a different USB port but no joy. I googled it but I couldn’t find a solution. Any idea what I am doing wrong?
    Thank you.

    Asus Z170 pro gaming
    Vengeance LPX 16 GB
      My ComputerSystem Spec

  2. Masterchiefxx17's Avatar
    Posts : 433
    Windows 10 Professional 64bit
       15 Apr 2018 #2

    Sounds like a driver issue. Have you tried using a PS2 or USB 2.0 port for the keyboard and mouse?
      My ComputerSystem Spec

  3. Berton's Avatar
    Posts : 5,664
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       15 Apr 2018 #3

    Agree, if they are USB be sure to use USB 2 ports as they are supported in the BIOS but USB 3 ports need to have drivers loaded as Windows starts up or has loaded otherwise USB 3 devices won't work. Check the color of the center of the ports, USB 2 is usually black and USB 3 are usually blue although combo ports may be black as I've seen on some Notebooks. If there are USB 3 ports they may be marked as SS for SuperSpeed.
      My ComputerSystem Spec

  4.    16 Apr 2018 #4

    Thank you for the replay, yes, I was using USB 2 port for the mouse and keyboard and I have tried an PS2 keyboard and it freeze as well.
    Any other idea?
      My ComputerSystem Spec

  5. f14tomcat's Avatar
    Posts : 38,174
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       16 Apr 2018 #5

    Can't tell by your specs, but are they wireless KB and Mouse? If so, try basic wired both into USB2.
      My ComputersSystem Spec

  6.    16 Apr 2018 #6

    No they are wired and they Plugged in USB2 port
      My ComputerSystem Spec

  7. AddRAM's Avatar
    Posts : 2,223
    Windows 7 Pro x64 Windows 10 Pro x64
       19 Apr 2018 #7

    The language is pre determined in the installer, not sure why you`re getting a language page.

    Download a new Iso

    TechBench by WZT (v4.1.1)

    Create a W7 installer using Asus EZ Installer software.

    [Desktop PC/All-in-One]Windows 7 and USB 3.0 driver installation for Skylake(H110/H170/Z170/B150/Q150/Q170) and Braswell platform | Official Support | ASUS USA

    Although, I did not have any issues installing 7 on my Z170 using a dvd and the usb 2.0 ports.

    And did you disconnect the W10 drive ?

    Keep the 2 systems totally separate from each other, trust me :) I only plug in the 7 or 10 ssd on my Z170, depending on which I want to use.

    SABERTOOTH Z170 MARK 1 Driver & Tools | Motherboards | ASUS USA

    Click drivers and tools, select the OS (W7) scroll down to utilities, click See all Downloads, then scroll down to the Asus EZ Installer program, don`t worry about the board model link I posted, it doesn`t matter. The EZ Installer program is the same.

    It will give you all the instructions on how to make one, I choose the 3rd method, you need a working PC, a W7 installer or Iso file, and a 4GB flash drive.
    Attached Thumbnails Attached Thumbnails Capture.JPG  
    Last edited by AddRAM; 20 Apr 2018 at 00:09.
      My ComputersSystem Spec

  8.    21 Apr 2018 #8

    Awesome thank you Addram
      My ComputerSystem Spec


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