Windows 10: Clean Windows 10 install due to corrupt file system/no boot Solved

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  1.    14 Mar 2018 #1

    Clean Windows 10 install due to corrupt file system/no boot


    Grettings All,

    I'm currently working on a laptop for a friend that has Windows 10 and is in a non bootable state with missing files, directories, reset options and is stuck in the "Unable to Fix" state. I'm pretty sure the issue is related to BCD and boot options but all attempts have failed to rebuild the boot sector. (Been on it for 2 days)

    Laptop info:

    Toshiba Satellite
    Model: C75D-B7297
    OS: Windows 10 Home (I think)
    Version: Can't Obtain. (No Windows Folder... no winver command)
    Bios: UEFI Mode

    Tried to reset the PC back to factory but the program gives the error code 0xc0000225 which I can not fix by the methods mentioned in several forums and I can't copy the boot files from the recovery disk to C: as it only contains 5 directories and no system files or Windows directories. So I downloaded a bootable Windows 10 Home iso disk using the Media Creation Tool (DVD) and was going to do a fresh install but I have a few questions before I proceed.

    1. Will the Activation License transfer to new install? (I think it's embedded on the UEFI chip)
    2. Should I remove the partition that contained "Recovery Files" for the reset (assuming yes..delete all but primary)
    3. Stay with Windows 10 default drivers or load Toshiba's?

    *Note*

    Commands like bootrec /FixBoot, BCDBoot fail. Some settings like Startup Settings, Startup Repair missing from the "Troubleshoot" tab which sometimes returns an error clicking "Advanced". All Autofix methods fail. Chkdsk passed. SFC scan returns a "Could Not Perform Request" message.

    Booting from the recovery disk and checking C: drive I only have the following folders/files in that directory:

    1. AeriaGames (DIR) Some game they downloaded
    2. Logs (DIR)
    3. Perflogs (Dir)
    4. Program Files (Dir)
    5. Users (Dir)
    6. Recovery.txt (File) Nothing in it.... 0 bytes

    Which would explain errors like the scan/boot command as there is no C:\Windows folder.....lol

    Anyway if you guys have any input please reply as this is my first attempt at a Windows 10 repair/reinstall (I'm a 7 guy)

    Thanks!
      My ComputerSystem Spec

  2.    14 Mar 2018 #2

    Recommended before you start: check the disk to make sure it's ok. See below.

    1. Will the Activation License transfer to new install?
    Yes- normal case- aheld by MS's activation servers against hardware id.

    2. Should I remove the partition that contained "Recovery Files"
    If you never intend to restore the PC to 'as bought' you can remove that.

    3. Stay with Windows 10 default drivers or load Toshiba's?
    Windows/MS maintains all the basic drivers you need. Only change these if particular problems. However, if there's a particular Toshiba utility you want to use, you can of course download and use that.

    If you wish to recover data from the PC you could use e.g. this useful boot disk:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    You can use HD Tune on this disk to check the disk(s) on the PC.
    (Health, Error scan).

    Note: you could also find out what version of Windows was on there by navigating to e.g. explorer.exe, rt click, properties, detail- except you say you can't find a Windows folder.

    Booting from the recovery disk and checking C: drive
    Note that when you boot a PC like that, your Windows partition will almost certainly not be C:
      My ComputerSystem Spec

  3.    14 Mar 2018 #3

    Reply


    dalchina said: View Post

    Recommended before you start: check the disk to make sure it's ok. See below.

    1. Will the Activation License transfer to new install?
    Yes- normal case- aheld by MS's activation servers against hardware id.

    2. Should I remove the partition that contained "Recovery Files"
    If you never intend to restore the PC to 'as bought' you can remove that.
    Not my PC but I'm assuming it may be corrupt as well.

    dalchina said: View Post
    3. Stay with Windows 10 default drivers or load Toshiba's?
    Windows/MS maintains all the basic drivers you need. Only change these if particular problems. However, if there's a particular Toshiba utility you want to use, you can of course download and use that.

    If you wish to recover data from the PC you could use e.g. this useful boot disk:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Downloading now for future use. Already saved what I could via XCopy
    dalchina said: View Post
    You can use HD Tune on this disk to check the disk(s) on the PC.
    (Health, Error scan).
    Only using the PRO version and installing. Need a portable version that supports 10 correct?

    dalchina said: View Post
    Note: you could also find out what version of Windows was on there by navigating to e.g. explorer.exe, rt click, properties, detail- except you say you can't find a Windows folder.
    Correct. No C:\Windows folder

    dalchina said: View Post
    Note that when you boot a PC like that, your Windows partition will almost certainly not be C:
    If that would be the case I would not be able to see those other 5 directories that reside on C:. Using DISKPART displayed only disk0 with 4 volumes and partition command matched.

    1. Vol 0 D: drive with the DVD/ISO
    2. Vol 1 C:\ NTFS Partition
    3. Vol 2 ESP Fat32 (EFI Partition) Hidden
    4. Vol 3 NTFS (Recovery Partition) Hidden

    4 Partitions listed for disk0

    1. Part 1 System= Vol 2
    2. Part 2 Reserved= 16MB)
    3. Part 3 Primary= Vol 1
    4. Part 4 Recovery= Vol3
      My ComputerSystem Spec

  4.    14 Mar 2018 #4

    If you wish to recover data from the PC you could use e.g. this useful boot disk:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Mount ISO and copy the files to a fat32 formatted USB
    Boot from the USB media
    And you will be able to use explorer to SEE what is on HDD
    and run disk commands as needed
      My ComputerSystem Spec

  5.    14 Mar 2018 #5

    Only using the PRO version and installing. Need a portable version that supports 10 correct?
    Note: "you can use HD Tune on this disk"

    If you look at the URL for Kyhi's disk, you will see it includes a lot of utilities ready to go.
    That's one of them. They are listed there.

    Don't forget, when you boot from it, just like Win 10, it also has a Start Menu.
      My ComputerSystem Spec

  6.    15 Mar 2018 #6

    Thanks for all your input gents!

    In the end I wasn't able to save the install as the system was just too corrupt. Crystaldisk showed the "Warning" for the "Reallocated Sectors" but was close enough to the threshold that I just did a "Clean Install" of 10 over it. I might have replaced it if it was mine but they didn't want to and I have a hard drive in my system with that warning for over 3 years so you just don't know.

    Anyway thanks again as I now have new tools and knowledge into Windows 10 and if I run into another hassle I'll be sure to shoot a message!

    Marking Resolved
      My ComputerSystem Spec

  7. Bree's Avatar
    Posts : 8,842
    10 Home x64 (1809) (10 Pro on 2nd pc)
       16 Mar 2018 #7

    Microbell said: View Post
    Crystaldisk showed the "Warning" for the "Reallocated Sectors" but was close enough to the threshold that I just did a "Clean Install" of 10 over it.
    FYI, the Windows 10 Setup checks the SMART data too.

    I once tried to clean install to a used HDD I had just bought. Setup said the disk was about to fail and I shouldn't use it. There was an option to continue regardless (which I took, as this was just a test run). After installing I ran CrystalDisk Info which showed more that 24,000 reallocated sectors (took that HDD back for a replacement).

    If Setup didn't warn you then there's probably a bit of life left in it yet, but don't rely on it long-term.
      My ComputersSystem Spec

  8.    16 Mar 2018 #8

    I understand someone NOT wanting to pay for a new drive -- as I support a bunch of PCs for my extended family and no one wants to pay for ANYTHING.

    But ... I had a 3-month old Seagate drive start spitting out SMART warnings, and I ignored them (because it was so new) and within a week, it was DEAD.

    With 1TB drives costing under $30 these days, it's not like it's major money to replace a drive.

    Just saying ... when their drive crashes and they lose everything on it, they will wish they had spent the $30.
      My ComputerSystem Spec

  9. Bree's Avatar
    Posts : 8,842
    10 Home x64 (1809) (10 Pro on 2nd pc)
       16 Mar 2018 #9

    Mark Phelps said: View Post
    ... I had a 3-month old Seagate drive start spitting out SMART warnings, and I ignored them (because it was so new) and within a week, it was DEAD.
    It's called...

    The Bathtub Curve
    Reliability engineers use something called the Bathtub Curve to describe expected failure rates. The idea is that defects come from three factors: (1) factory defects, resulting in “infant mortality”, (2) random failures, and (3) parts that wear out, resulting in failures after much use... these three factors can be expected to produce a bathtub-shaped failure rate curve.
    Backblaze | How long do disk drives last?
      My ComputersSystem Spec


  10. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Mar 2018 #10

    Bree,
    What information have you seen on failure of hard drives not due to hardware failure?
      My ComputerSystem Spec


 
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