Restore my pc

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  1.    28 Feb 2018 #1

    Restore my pc


    When I try to restore my pc with delete all files and clean. I keep getting an error message with no error code. Also when I try to restore to previous date. I get an error. How can I fix this. Lez
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  2.    28 Feb 2018 #2

    When I try to restore my pc with delete all files and clean. I keep getting an error message with no error code.
    Hi, it sounds like you'd be happy to do a clean install - which needs no license key.

    1. Check your disk - e.g. Hard Disk Sentinel (trial), HD Tune, Crystal Diskinfo (also portable version).
    2. If ok, follow these:
    Download Windows 10 ISO File Windows 10 Tutorials
    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Tutorials
    Clean Install Windows 10 Windows 10 Tutorials
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  3. Bree's Avatar
    Posts : 9,517
    10 Home x64 (1809) (10 Pro on 2nd pc)
       28 Feb 2018 #3

    in addition, a clean install won't keep user files. Make sure you back them up first.
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  4.    28 Feb 2018 #4

    Restore problem


    I did what you said all the option. They start out find but end up with error. Error #0x8007007e
    I don't know what else to do.
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  5. Bree's Avatar
    Posts : 9,517
    10 Home x64 (1809) (10 Pro on 2nd pc)
       28 Feb 2018 #5

    lezboo said: View Post
    I did what you said all the option. They start out find but end up with error. Error #0x8007007e
    Were you trying to do a clean install or trying to upgrade the existing system? The 0x8007007e error in normally only see in an upgrade.

    If you were indeed doing a clean install, try again but this time untick the option to 'check for updates (recommended)'.
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  6.    28 Feb 2018 #6

    I was trying to do both. I was hoping the clean install would fix the error message when updating. But I can’t do either one. Is there a solution to the error message.
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  7.    28 Feb 2018 #7

    Try to install without updates. Still failed
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  8. Bree's Avatar
    Posts : 9,517
    10 Home x64 (1809) (10 Pro on 2nd pc)
       28 Feb 2018 #8

    lezboo said: View Post
    Try to install without updates. Still failed
    There are a number of possible causes for your 0x8007007e error. One is having another AV installed, but that's obviously not the problem if you are doing a clean install. Another is a corrupt ntfs file system, and that could be a problem if you are doing the clean install to an existing partition.

    A way round that is, when Setup asks you where to install Windows, to first select the partition and delete it. In fact, you could delete all the partitions (I'm assuming any data you want to keep has already been backed up) to leave the whole drive as unallocated space. The select that as where to install Windows. This way Setup will partition and format the drive before installing.


    Clean Install Windows 10

    If it still fails, the drive may be failing. Hard Disk Sentinel and CrystalDisk Info are useful tools for investigating that possibility.
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  9.    28 Feb 2018 #9

    How do you get to that partition screen. I don’t remember it asking me that
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  10. Bree's Avatar
    Posts : 9,517
    10 Home x64 (1809) (10 Pro on 2nd pc)
       28 Feb 2018 #10

    lezboo said: View Post
    How do you get to that partition screen. I don’t remember it asking me that
    You boot from the install media made by the Media Creation Tool. On the screen after the 'accept the licence terms' screen, select 'Custom Install'.

    For more info, see the tutorial: Clean Install Windows 10
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