Strange update message and windows hangs Solved

  1.    07 Feb 2018 #1

    Strange update message and windows hangs


    Left the office and when I returned a desktop PC was showing a message which Ive never seen before.
    First it says Hi in white on a black background. Then it says We have some updates for you. Then it changes to a blue screen with the Dont shut down ..... message. This sequence keeps repeating but getting no further even after several hours. Tried a hard reboot but end up in the same situation!

    Help please?
      My ComputerSystem Spec


  2. Posts : 22,100
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Feb 2018 #2

    1) Find a flash drive that you can format ( > or = 8 GB)
    2) Create a bootable Windows 10 iso:
    Download Windows 10
    3) Open the BIOS and temporarily change the BIOS boot order so that you can boot to the USB external hard drive
    4) Insert the bootable windows 10 iso into any USB port > power on the computer > boot to the windows 10 iso
    5) It may take 5 - 10 minutes for the iso to load while viewing the Windows icon
    6) Select language, time, currency, and keyboard, or click next
    7) Click troubleshoot
    8) Open the Windows advanced troubleshooting menu on the windows 10 iso and click command prompt
    9) This should open a box > Administrator: X:\Windows\system32\cmd.exe > X:\sources>

    Use a camera or smart phone camera as needed to post images into the thread.
    If there are any problems posting images then use one drive or drop box share links.

    10) Type: bcdedit | find "osdevice"
    It should display partition=C (If not C: it should display the drive for the partition)
    12) Type: bcdedit /enum
    It should display information that includes the partition.
    13) Type: dism /image:G:\ /cleanup-image /revertpendingactions (replace G with the drive letter for the partition) (there is a space between \ / )
    14) chkdsk /r
    (this could take several hours and it typically displays the estimated time)
    15) exit or reboot

    16) If the above is successful perform the following steps:
    17) Create a brand new restore point
    18) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    19) Place the backup image onto another drive or into the cloud

    20 ) If the above is not successful there are additional troubleshooting steps

    21) Please update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My ComputerSystem Spec

  3. Bree's Avatar
    Posts : 9,648
    10 Home x64 (1809) (10 Pro on 2nd pc)
       07 Feb 2018 #3

    oldcelt said: View Post
    Left the office and when I returned a desktop PC was showing a message which Ive never seen before.
    First it says Hi in white on a black background. Then it says We have some updates for you. Then it changes to a blue screen with the Dont shut down ..... message...
    FYI, these are the standard messages seen at first log in to your account after an update to the next version of Windows 10, While these messages are being displayed the User Profile is being updated to work with the new version. Usually this is successful, after the blue 'This might take several minutes... don't turn off your PC' screen there should be a 'Let's start!' one, and then you end up on the Desktop.

    In you case it has most likely just been updated to Fall Creators Update (1709).
      My ComputersSystem Spec

  4.    07 Feb 2018 #4

    Thanks for the detailed response. Late at night now but will have a go in the morning. Thanks again
      My ComputerSystem Spec

  5.    07 Feb 2018 #5

    Bree said: View Post
    FYI, these are the standard messages seen at first log in to your account after an update to the next version of Windows 10, While these messages are being displayed the User Profile is being updated to work with the new version. Usually this is successful, after the blue 'This might take several minutes... don't turn off your PC' screen there should be a 'Let's start!' one, and then you end up on the Desktop.

    In you case it has most likely just been updated to Fall Creators Update (1709).
    I left it running for about 5 hours! Was starting to worry that I had an attacker aboard.
      My ComputerSystem Spec

  6.    10 Feb 2018 #6

    Thanks a million to all who offered advice. You may deduce from the time gap that Ive been trying everything possible. Sad to say nothing worked and I finally decided to bite the bullet and re-install W10.

    No problem with installation, authorisation etc; just the time consuming business of re-installing all programs. Fortunately, I keep all my data on a separate partition so Ive lost nothing of importance.

    Again, many thanks to all.
      My ComputerSystem Spec


  7. Posts : 22,100
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Feb 2018 #7

    We are glad that you were able to reinstall windows and not lose important files.
    You are welcome.
    Windows failures are often unpredictable and there are tools that we have that may enable you to save files.
    They were not yet used in this thread.
    With a new version of Windows installed this software has a free and a paid version.
    Using it has saved many with unexpected Windows failures:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect Backup Restore Tutorials
      My ComputerSystem Spec


 

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