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  1.    30 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 16
    win 8.1

    Windows 10 pro wont install


    I tried using the windows update to update to windows 10 and everytime I get the following
    Click image for larger version. 

Name:	IMG_1372.jpg 
Views:	89 
Size:	879.9 KB 
ID:	26939 (couldn't get it to rotate correctly, sorry)

    I have also tried using the media creation tool, which wont even start on my computer for some reason. It doesn't even show up in task manager when you start it.

    I made media disks on another computer I have that runs Windows pro also, and it wont install from the disks (I know the disk is good as it installed windows 10 pro on another computer).

    I have followed the tutorials where it says delete files from the windows/softwaredistribution/download folder and run the wuauclt.exe /updatenow and still errors everytime.

    any solutions?
      My ComputerSystem Spec
  2.    30 Jul 2015 #2
    Join Date : Jul 2015
    Posts : 84
    Windows 10 Pro x64

    Make sure you uninstall any 3rd party antivirus software before you try to upgrade. Do you have the correct version of the Media Creation Tool(32-bit or 64-bit)?
      My ComputerSystem Spec
  3.    30 Jul 2015 #3
    Join Date : Jul 2015
    Posts : 16
    win 8.1
    Thread Starter

    Quote Originally Posted by owensdj View Post
    Make sure you uninstall any 3rd party antivirus software before you try to upgrade. Do you have the correct version of the Media Creation Tool(32-bit or 64-bit)?
    I uninstalled my antivirus and used correct version of the tool
      My ComputerSystem Spec
  4.    30 Jul 2015 #4
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    That code is a windows update error code https://support.microsoft.com/en-us/kb/910336
      My ComputerSystem Spec
  5.    30 Jul 2015 #5
    Join Date : Jul 2015
    Posts : 16
    win 8.1
    Thread Starter

    Ill try that later and see how it goes. It still doesnt explain why the media creation tool and upgrade from disk doesnt work. Hopefully that fixes the problem
      My ComputerSystem Spec
  6.    30 Jul 2015 #6
    Join Date : Jul 2015
    Posts : 16
    win 8.1
    Thread Starter

    Quote Originally Posted by jds63 View Post
    That code is a windows update error code https://support.microsoft.com/en-us/kb/910336
    tried their tool and also did the manual part, still doesn't work.
      My ComputerSystem Spec
  7.    30 Jul 2015 #7
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Still have Windows `BT folder on C: Drive ?
      My ComputerSystem Spec
  8.    30 Jul 2015 #8
    Join Date : Jul 2015
    Posts : 16
    win 8.1
    Thread Starter

    Yes
      My ComputerSystem Spec
  9.    30 Jul 2015 #9
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by studmonkey76 View Post
    Yes
    Open that folder and go another folder called Sources and see if there is a file named install.esd
    Can follow this make an ISO burn to a DVD do upgrade and later do a clean install
    ESD to ISO - Create Bootable ISO from Windows 10 ESD File
      My ComputerSystem Spec
  10.    30 Jul 2015 #10
    Join Date : Jul 2015
    Posts : 16
    win 8.1
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Open that folder and go another folder called Sources and see if there is a file named install.esd
    Can follow this make an ISO burn to a DVD do upgrade and later do a clean install
    ESD to ISO - Create Bootable ISO from Windows 10 ESD File
    That shows you how to make a dvd to do a clean install and not and upgrade
      My ComputerSystem Spec

 
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