Unable to upgrade to latest Win 10 build from existing 1607 build.

mpeill · 26 Jan 2018

Can anyone give me any clues as to why the update to the latest Windows 10 build fails. My PC goes through the update route, downloads to image, prepares the image, installs the image to 100%, then fails and gives the message "Restoring your previous version of Windows". (no actual error code message numbers are shown anywhere).
Once back to the original 1607 build, the process starts all over again, then back to the same result.
I'm using a SSD for the op system, with 43Gb spare space.
I've tried Ccleaner to get rid of unnecessary rubbish, but still the same result.

dalchina · 26 Jan 2018

Hi, have you had Windows update disabled for some time or have you deferred upgrading?

Please post a screenshot of your Update History.
To post a screenshot please use the icon above your post to the left of the video icon. Thanks.

Please see
Upgrade to Windows 10 Installation Upgrade Tutorials
pink and Here's How sections for some helpful basic ideas on preparing your PC.

Disconnect any unnecessary peripherals, esp. wireless.

Please perform the following routine maintenance tasks:
From an elevated command prompt run
chkdsk c: /scan

If ok, please run
SFC /SCANNOW

Post the results of these. If these fail, do not attempt to upgrade, but do do the other things following.

Please post a screenshot of your partitions using Minitool Partition wizard (free) (not Disk Management). Expand columns as necessary so all text is shown.

Uninstall any programs modifying your GUI that might conflict.
You could try upgrading having done a clean boot.

Before attempting to upgrade, I strongly recommend you create or update a disk image. We urge people to use disk imaging routinely as it gives people a 2nd chance where PCs are unbootable, uncorrectable- even if their disk fails or is infected with ransomware. E.g. Macrium Reflect (free). Things can go wrong.

I recommend you download a Win 10 iso and attempt a manual upgrade using that without downloading updates.
This saves you repeat downloads if you need to reattempt, and s a bootable disk gives you a tool with some repair options.
(Search for 'media creation tool' and/or see relevant tutorials in the Tutorial section on creating a bootable disk if you need to).

Berton · 26 Jan 2018

Press the Windows key and the R, type winver to see what you have. Using the MCT/Media Creation Tool got me Version 1709 Build 16299.15 a couple of weeks ago, that is 2 Upgrades over Version 1607. Version 1709 is now up to Build 16299.194 for 64-bit version of Win10.

One thing I have done in Settings, Update and Security is to click the Learn More link [right side further down] and check the list for the latest build for the installed version then download it for Offline installing.

zbook · 26 Jan 2018

Run this log collector and post a zip into this thread for troubleshooting:
log collector v2-beta08.zip

mpeill · 26 Jan 2018

Not sure I'm attaching the requested files correctly....there should be the updates screenshots, partitions view, SFC and chkdsk, and log file dump.
The updates window scrolls a long way, so I've just included the most recent, and the older at the point the 1703 build update fails, since then the 1703 has not retried.
And no, I haven't ever switched off/deferred any updates knowingly.

zbook · 26 Jan 2018

The logs could not be scanned or read.
Please use English as the default language and re-post the zip
.Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
There are different versions of the log collector.
Make sure that you use this version for the post:
log collector v2-beta08.zip

mpeill · 26 Jan 2018

Hmm, don't understand, I can open the zip and read the text log files, all in plain English. I'm reattaching the log dump again here.

zbook · 26 Jan 2018

1) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread using a one drive or drop box share link

2) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > under start up and recovery click settings > post an image into the thread using a one drive or drop box share link

3) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > under performance click settings > under virtual memory click change > post an image of the virtual memory tab into the thread using a one drive or drop box share link

4) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
using one drive or drop box share links

5) The Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.171231-1800)
Please post into the thread any failed upgrade error messages or error codes

6) The free space on the C: drive is currently 32 GB. It;s easy to save files to the drive and lose track of the important minimum values.
For Windows upgrades the current minimum is 16 GB. For creating and keeping BSOD dump files a minimum of 25 GB is need. The logs displayed that there was a recent BSOD. Please increase the free space to 40 GB.

Code:

Drive: C:
 Free Space: 33.6 GB
Total Space: 113.4 GB
File System: NTFS
      Model: Samsung SSD 840 EVO 120GB


      Drive: D:
 Free Space: 112.4 GB
Total Space: 614.4 GB
File System: NTFS
      Model: WDC WD1002FAEX-00Z3A0


      Drive: F:
 Free Space: 85.1 GB
Total Space: 237.1 GB
File System: NTFS
      Model: WDC WD1002FAEX-00Z3A0


      Drive: H:
 Free Space: 155.5 GB
Total Space: 953.8 GB
File System: NTFS
      Model: Freecom Public-Disk USB Device


      Drive: L:
 Free Space: 102.3 GB
Total Space: 102.4 GB
File System: NTFS
      Model: WDC WD1002FAEX-00Z3A0

7) Run HD Sentinel: (free or trial edition)Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
7a) click disk > surface test > post image into the thread
(this may take several hours to complete)
7b) Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

8) Download and install: Everything
voidtools
Everything will index everything on all drives.
It can be set to start on boot or when you want to use it.
As you type a character there will be instantaneous search results.
The more characters that you type the narrower the search results.
Search for these folders and files and post any file that you find that is < 30 days old (one drive or drop box share links):
PANTHER logs
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup

9) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPThttp://www.resplendence.com/whocrashed
10) Click analyze > look for dead or deaddead in the results > post the results into the thread
11) Run this version of the log collector after the above steps:
log collector v2-beta08.zip

Code:


Event[5076]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2018-01-19T10:30:34.041
  Event ID: 140
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-21-1950091792-2801790622-1590281514-1008
  User Name: PAULINESCOMP\pauli
  Computer: PaulinesComp
  Description: 
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume7.
(The I/O device reported an I/O error.)

Code:

Event[8554]:
  Log Name: System
  Source: volmgr
  Date: 2018-01-25T21:17:19.910
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PaulinesComp
  Description: 
Crash dump initialization failed!

Code:


Event[5757]:
  Log Name: System
  Source: cdrom
  Date: 2018-01-19T14:54:04.450
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PaulinesComp
  Description: 
The device, \Device\CdRom0, has a bad block.


Event[5758]:
  Log Name: System
  Source: cdrom
  Date: 2018-01-19T14:54:11.261
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PaulinesComp
  Description: 
The device, \Device\CdRom0, has a bad block.

Code:

Event[5763]:
  Log Name: System
  Source: Application Popup
  Date: 2018-01-19T16:57:19.345
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: PaulinesComp
  Description: 
Application pop-up: Windows - Out of Virtual Memory : Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file. For more information, see Help.

Code:


Event[5761]:
  Log Name: System
  Source: Microsoft-Windows-Resource-Exhaustion-Detector
  Date: 2018-01-19T16:50:26.509
  Event ID: 2004
  Task: Resource Exhaustion Diagnosis Events
  Level: Warning
  Opcode: Contains the results of the diagnosis.
  Keyword: Events related to exhaustion of system commit limit (virtual memory).
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: PaulinesComp
  Description: 
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: net.downloadhelper.coapp-win-64.exe (6364) consumed 4576444416 bytes, firefox.exe (12580) consumed 433070080 bytes, and firefox.exe (5804) consumed 366505984 bytes.


Event[5762]:
  Log Name: System
  Source: Microsoft-Windows-Resource-Exhaustion-Detector
  Date: 2018-01-19T16:55:26.518
  Event ID: 2004
  Task: Resource Exhaustion Diagnosis Events
  Level: Warning
  Opcode: Contains the results of the diagnosis.
  Keyword: Events related to exhaustion of system commit limit (virtual memory).
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: PaulinesComp
  Description: 
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: net.downloadhelper.coapp-win-64.exe (6364) consumed 4849057792 bytes, firefox.exe (12580) consumed 413552640 bytes, and firefox.exe (9640) consumed 372600832 bytes.

Code:

Event[4402]:
  Log Name: System
  Source: cdrom
  Date: 2018-01-17T10:45:19.012
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PaulinesComp
  Description: 
An error was detected on device \Device\CdRom0 during a paging operation.

Code:


Event[3482]:
  Log Name: System
  Source: disk
  Date: 2018-01-17T08:51:19.149
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PaulinesComp
  Description: 
The IO operation at logical block address 0x611ced88 for Disk 3 (PDO name: \Device\0000005c) was retried.

mpeill · 26 Jan 2018

Here attached is the other Log collector result you've asked for. I'm assuming the link you gave was to get the utility, and not the place to post the result, so it's just here in this thread. Let me know if you want me to post in the BSOD forum.

p.s. I'm not using a foreign language, only English.

mpeill · 26 Jan 2018

Here's the Dropbox link to the screenshots you've requested:
Dropbox - Diags2.zip
I've been able to get free space on C: up to 36.3Gb, but struggling to find what else to delete after that.
I can run the HD Sentinel but it will take some time so I'm posting this reply in the mean time.
(Thanks for your help, by the way, much appreciated)