Unable to upgrade to latest Win 10 build from existing 1607 build.

dalchina · 31 Jan 2018

Hi, as far as I can see on a quick scan, you've still do do the basic checks I suggested in #2

Please perform the following routine maintenance tasks:
From an elevated command prompt run
chkdsk c: /scan

If ok, please run
SFC /SCANNOW

Post the results of these. If these fail, do not attempt to upgrade, but do do the other things following.

Please post a screenshot of your partitions using Minitool Partition wizard (free) (not Disk Management). Expand columns as necessary so all text is shown.

Sorry if I've missed that in scanning thru.

mpeill · 31 Jan 2018

I attached these back in response number 5 on page one of this thread.

dalchina · 31 Jan 2018

Thank you. I didn't see those as
a. it's an unusual response
b. zbook said the logs couldn't be read....

All those (SFC, partitions, chkdsk) look ok to me.

Is there a BIOS upgrade available? That's another factor that catches a few people out.

What exactly is the make/model of your PC?

mpeill · 31 Jan 2018

Developments!!
Earlier today I uninstalled Rapport, McAfee and Malwarebytes in readiness for the next step.
Bear in mind that throughout the last few weeks the pc has continually cycled through update/fail/restore old version.
I go to check the BIOS version, and find the pc has rebooted.
Log in, and it says "Hi" ...... then goes on to install..... then..... I'm at version 1709 !!!!
And I was preparing myself in the long term for a full clean rebuild.
I can only assume it was one of the McAfee/Rapport/Malewarebyes that was the issue.
Now all this is only 10 minutes ago, so very early days yet, but for now, fingers crossed.....
A massive thank you to all who have helped my, especially zbook for the uninstall advice on those 3 apps.
I really ought to wait a day or two before posting in case of further developments/degradation, but in the excitement of the moment........

dalchina · 31 Jan 2018

Great. You'll find the advice in the tutorial I posted lists AV software. It's a standard recommendation.

zbook · 31 Jan 2018

That's great news.
You are welcome.