Unable to upgrade to latest Win 10 build from existing 1607 build.

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  1. Posts : 35,412
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #21

    Hi, as far as I can see on a quick scan, you've still do do the basic checks I suggested in #2

    Please perform the following routine maintenance tasks:
    From an elevated command prompt run
    chkdsk c: /scan

    If ok, please run
    SFC /SCANNOW

    Post the results of these. If these fail, do not attempt to upgrade, but do do the other things following.

    Please post a screenshot of your partitions using Minitool Partition wizard (free) (not Disk Management). Expand columns as necessary so all text is shown.

    Sorry if I've missed that in scanning thru.
      My Computers


  2. Posts : 32
    Windows 10 pro
    Thread Starter
       #22

    I attached these back in response number 5 on page one of this thread.
      My Computer


  3. Posts : 35,412
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #23

    Thank you. I didn't see those as
    a. it's an unusual response
    b. zbook said the logs couldn't be read....

    All those (SFC, partitions, chkdsk) look ok to me.

    Is there a BIOS upgrade available? That's another factor that catches a few people out.

    What exactly is the make/model of your PC?
      My Computers


  4. Posts : 32
    Windows 10 pro
    Thread Starter
       #24

    Developments!!
    Earlier today I uninstalled Rapport, McAfee and Malwarebytes in readiness for the next step.
    Bear in mind that throughout the last few weeks the pc has continually cycled through update/fail/restore old version.
    I go to check the BIOS version, and find the pc has rebooted.
    Log in, and it says "Hi" ...... then goes on to install..... then..... I'm at version 1709 !!!!
    And I was preparing myself in the long term for a full clean rebuild.
    I can only assume it was one of the McAfee/Rapport/Malewarebyes that was the issue.
    Now all this is only 10 minutes ago, so very early days yet, but for now, fingers crossed.....
    A massive thank you to all who have helped my, especially zbook for the uninstall advice on those 3 apps.
    I really ought to wait a day or two before posting in case of further developments/degradation, but in the excitement of the moment........
      My Computer


  5. Posts : 35,412
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #25

    Great. You'll find the advice in the tutorial I posted lists AV software. It's a standard recommendation.
      My Computers


  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    That's great news.
    You are welcome.
      My Computer


 

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