Can NOT update to Windows 10 version 1709

pzinser · 21 Jan 2018

I've been trying for a couple of weeks now, since I got the notification via regular windows update. ALWAYS getting a message, while pretty far along in the process, to the effect of "windows can not update/confgure- please retry". I've read a lot online and have run DISM, sfc, windows update troubleshooter, and finally got ALL to return "good" results. I then uninstalled any software or device so that everything in Device Manager is "clean", ie nothing out of the ordinary for a basic pc. I uninstalled my antivirus program and unplugged ALL usb plugs, and internet access from the machine. Also have a clean boot setup. Nevertheless, I STILL get the error message, whether doing the update via the windows update method OR via a USB stick.
Is there some other "log" I can capture and submit that can pinpoint this error, cause I truly can not think of anything else to uninstall or disable before trying the 1709 update again.

I've attached a couple of screenshots and a setupperrlog, which was from the Panther subfolder.
Any help would be appreciated.
Thanks!

Bree · 21 Jan 2018

Your error code 0xC1900101 - 0x30018 indicates...

Cause
A device driver has stopped responding to setup.exe during the upgrade process.

Mitigation
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.

https://docs.microsoft.com/en-us/win...ors#0xc1900101

pzinser · 21 Jan 2018

I've already repeatedly done all of the things you listed.
Anything in the log file that could be the culprit?

Thanks.

kimkl · 22 Jan 2018

ATI Radeon HD 4300/4500 is no longer supported by Windows 10
My guess is that your EP43-UD3L (Socket 775) got killed as well shame its a great board i have the same MB stashed somewhere, but my guess is your ATI control center software is the culprit, try and uninstall it your prob using the beta driver that came out in 2015 but uninstall the ati control center reboot and let ms install its own driver then try again and hope the ms gods have not killed off the board for good

your prob out of luck your board only supports WinXP/Vista
GA-EP43-UD3L (rev. 1.3) | Motherboard - GIGABYTE Global

So any hope getting it to work will be slim

pzinser · 22 Jan 2018

Ok, that's something to try. But why are both the mobo and graphics card working with the most recent 1703 version I'm using right now??

Thanks for the help!

pz

Bree · 22 Jan 2018

kimkl said:

ATI Radeon HD 4300/4500 is no longer supported by Windows 10 .... let ms install its own driver then try again...

If it helps, I recently investigated this for a clean install of 1709 on a laptop with the ATI Mobility Radeon 4200. MS do have a driver available through windows update that works....

Driver Support for AMD Radeon™ HD 4000, HD 3000, HD 2000 and older Series...
...Driver support for these products under Windows® 8.1 and Windows® 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001

http://support.amd.com/en-us/kb-arti...er-Series.aspx

pzinser · 22 Jan 2018

Thank you!

pz