Can NOT update to Windows 10 version 1709

  1.    21 Jan 2018 #1

    Can NOT update to Windows 10 version 1709

    I've been trying for a couple of weeks now, since I got the notification via regular windows update. ALWAYS getting a message, while pretty far along in the process, to the effect of "windows can not update/confgure- please retry". I've read a lot online and have run DISM, sfc, windows update troubleshooter, and finally got ALL to return "good" results. I then uninstalled any software or device so that everything in Device Manager is "clean", ie nothing out of the ordinary for a basic pc. I uninstalled my antivirus program and unplugged ALL usb plugs, and internet access from the machine. Also have a clean boot setup. Nevertheless, I STILL get the error message, whether doing the update via the windows update method OR via a USB stick.
    Is there some other "log" I can capture and submit that can pinpoint this error, cause I truly can not think of anything else to uninstall or disable before trying the 1709 update again.

    I've attached a couple of screenshots and a setupperrlog, which was from the Panther subfolder.

    Any help would be appreciated.
    Attached Thumbnails Attached Thumbnails IMG_20180114_175641.jpg   IMG_20180114_174153.jpg  
    Can NOT update to Windows 10 version 1709 Attached Files
      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 9,221
    10 Home x64 (1809) (10 Pro on 2nd pc)
       21 Jan 2018 #2

    Your error code 0xC1900101 - 0x30018 indicates...

    A device driver has stopped responding to setup.exe during the upgrade process.

    Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
    Contact your hardware vendor to obtain updated device drivers.
    Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
      My ComputersSystem Spec

  3.    21 Jan 2018 #3

    I've already repeatedly done all of the things you listed.
    Anything in the log file that could be the culprit?

      My ComputerSystem Spec

  4.    22 Jan 2018 #4

    ATI Radeon HD 4300/4500 is no longer supported by Windows 10
    My guess is that your EP43-UD3L (Socket 775) got killed as well shame its a great board i have the same MB stashed somewhere, but my guess is your ATI control center software is the culprit, try and uninstall it your prob using the beta driver that came out in 2015 but uninstall the ati control center reboot and let ms install its own driver then try again and hope the ms gods have not killed off the board for good

    your prob out of luck your board only supports WinXP/Vista
    GA-EP43-UD3L (rev. 1.3) | Motherboard - GIGABYTE Global

    So any hope getting it to work will be slim
      My ComputerSystem Spec

  5.    22 Jan 2018 #5

    Ok, that's something to try. But why are both the mobo and graphics card working with the most recent 1703 version I'm using right now??

    Thanks for the help!

      My ComputerSystem Spec

  6. Bree's Avatar
    Posts : 9,221
    10 Home x64 (1809) (10 Pro on 2nd pc)
       22 Jan 2018 #6

    kimkl said: View Post
    ATI Radeon HD 4300/4500 is no longer supported by Windows 10 .... let ms install its own driver then try again...
    If it helps, I recently investigated this for a clean install of 1709 on a laptop with the ATI Mobility Radeon 4200. MS do have a driver available through windows update that works....
    Driver Support for AMD Radeon™ HD 4000, HD 3000, HD 2000 and older Series...
    ...Driver support for these products under Windows® 8.1 and Windows® 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001
      My ComputersSystem Spec

  7.    22 Jan 2018 #7

    Thank you!

      My ComputerSystem Spec


Related Threads
Hi all, I am having a frustrating issue at the moment, where my pc is taking 20 minutes to boot - this is primarily because it keeps trying to install several windows updates, gets to 30% after multiple restarts, then fails, and says "recovering...
Solved Feature update windows 10 version 1709 in Windows Updates and Activation
It downloads then tries to install but said I need to fix issue first click on fix issue . When i click fix issue it starts over again and when done says can not update? Have done this numerous times and still wont download or install this update.
As the title of the topic suggests, the update is just stuck at 96%. This is the second time I'm trying to download this update. The first time it was stuck at 95% and now this. Is there any other way to download this update. And also, how should...
Feature update to Windows 10 version 1709 in Installation and Upgrade
I have Windows 10 version 1703 OS Build 15063.726 . The Feature update 1709 says it is downloading on my Laptop, but it hasn't moved from 0% for a full day (10 hours)...any advice would be welcome as I think it should have moved on by now.
A new KB4041994 update has been released via Windows Update for Windows 10 version 1709 for Insiders in the Fast and Slow rings only (not Skip Ahead). The build number was not changed. Restart is not required. Release notes have not yet...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:50.
Find Us