Windows 10: Windows update failing - version 1709 Update - no real error message. Solved

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  1.    4 Weeks Ago #1

    Windows update failing - version 1709 Update - no real error message.


    Hi all, I am having a frustrating issue at the moment, where my pc is taking 20 minutes to boot - this is primarily because it keeps trying to install several windows updates, gets to 30% after multiple restarts, then fails, and says "recovering original windows installation" and finally boots up. It then presents a list of failed updates. This is below.
    These all see to be for Windows version 1709. Can anyone tell me if my issue is possibly because, acording to my system I have version 1703 - and if so, how do I get it to 1709 so i can install these and move on?

    Click image for larger version. 

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    Any advice please? This is driving me nuts. The only thing I have found online is recommendations of a full re-install, which i dont want to do, not with hundreds of Gb of games, and all the setup for HOTAS, Oculus and everything to do again, that will always be last resort for me.

    I have tried:
    1. Uninstalling BitDefender and trying again.
    2. DISM /Online /Cleanup-Image /RestoreHealth.
    3. Using the Windows Upgrade Assistant.
    4. Running updates in Safe Mode.


    Everything I have tried has the same result. Any help would be appreciated, as a re-install would take me a couple of days to get everything back to where it is now. Other than these updates the system is perfectly stable and runs well.
      My ComputerSystem Spec


  2. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #2

    1) Find a flash drive that you can format ( > or = 8 GB)
    2) Create a bootable Windows 10 iso:
    Download Windows 10
    3) Uninstall all AV software (always on and manual)
    4) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    5) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    bluetoot devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,


    6) ) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    7) Check the drive to make sure that there is > 25 GB free space
    8) Post an image of disk management into the thread:
    Disk Management - How to Post a Screenshot of General Tips Tutorials

    9) Open administrative command prompt and type or copy and paste:
    10) sfc /scannow
    11) dism /online /cleanup-image /restorehealth
    12) chkdsk /scan
    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Remove all unused SATA devices (only have one drive available during the windows upgrade)
    15) Uninstall non-Microsoft disk encryption software
    16) Run disk cleanup to clean temporary and system files

    17) disconnect wireless using hardware off if available
    18) disconnect Ethernet or cat5e cable
    19) Insert the bootable windows 10 iso into any USB port
    20) Open file explorer > identify the bootable windows 10 iso flash drive > click on it and launch setup or setup.exe
    21) perform an in place upgrade repair using the text and images in this link:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
    22) With a successful upgrade you can then reconnect the internet and perform updates.

    If the above works then you are set.
    If the above fails then look for a windows error message and code. A failed windows upgrade creates Panther logs and these can be troubleshooted if necessary.
      My ComputerSystem Spec


  3. Posts : 230
    Windows 10 pro on both
       4 Weeks Ago #3

    Do you use any oc tuner for either your GPU or CPU like AI Suite if you have a Asus MB do you use an internal sound-card or the on-board same question with your GPU do you use a Graphics Card or on-board GPU, final thing check your c:\ for space looks like you do not have enough storage so right click c:\ select properties run a cleanup only not the system cleanup
    If it still fails, i am out of ideas except i have read that some nvidia driver will prevent the install of 1709 same goes for sound card my SB Zx was preventing upgrading to new build on my test pc.
      My ComputerSystem Spec


  4. Posts : 5,414
    10 Home x64 (1709) (10 Pro on 2nd pc)
       4 Weeks Ago #4

    TPReggie said: View Post
    These all see to be for Windows version 1709. Can anyone tell me if my issue is possibly because, acording to my system I have version 1703 - and if so, how do I get it to 1709 so i can install these and move on?
    This update is actually 1709 trying (and failing) to install. Follow zbook's advice in full for the best chance of success.
      My ComputersSystem Spec

  5.    4 Weeks Ago #5

    Ok thanks everyone, I will try this over the next couple of days around work. It looks like a long process so I will run it through carefully and then report back.

    To respond to Kimkl, nothing I am aware of is overclocked, I have 90Gb space on my c:\. I have a Gigabyte mb, I use onboard sound, and I use an Nvidia 1080 GPU.

    I will try to report back in a couple of days at least, I am nt sure I have a wired keyboard, so may need to go out and get one. Thanks for the advice everyone.
      My ComputerSystem Spec

  6.    4 Weeks Ago #6

    Here is my Disk Management picture as per the instructions.
    Click image for larger version. 

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    Results of the CMD Prompt instructions.

    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.

    Stage 1: Examining basic file system structure ...
    457984 file records processed.
    File verification completed.
    11418 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    574824 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    58421 data files processed.
    CHKDSK is verifying Usn Journal...
    37921680 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    243567615 KB total disk space.
    150312708 KB in 263851 files.
    173764 KB in 58422 indexes.
    0 KB in bad sectors.
    574471 KB in use by the system.
    65536 KB occupied by the log file.
    92506672 KB available on disk.

    4096 bytes in each allocation unit.
    60891903 total allocation units on disk.
    23126668 allocation units available on disk.

    C:\Windows\system32>
    Last edited by TPReggie; 4 Weeks Ago at 06:50.
      My ComputerSystem Spec

  7.    4 Weeks Ago #7

    Ok guys, managed to get the time to run through the whole process today. It failed on the repair. Effectively after the first reboot, the system came up saying "Restoring your previous version of Windows."

    This is the same as it has been doing with the updates effectively.

    When booted back up - the following error was on screen.
    Click image for larger version. 

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    I am not sure where I can get any logs for you that might help, so please advise me if you need anything further from me to take this further. I have double checked the instructions and definitely followed them to the letter, so I have not missed out any steps.

    I have noticed a new folder called "Windows10Upgrade" has appeared in the root of my C:\.
      My ComputerSystem Spec


  8. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #8

    Run this version of the log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta08.zip

    Download and install Everything search and use it to find these folders and files:
    voidtools
    For an files found use one drive or drop box share links to post into the thread.
    Only post Panther files from the latest failure.


    PANTHER logs
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup



    The extend code was 30017
    3 SP_EXECUTION_FIRST_BOOT
    17 SP_EXECUTION_OP_BOOT

    Installation failed during the FIRST_BOOT phase with an error during BOOT operation.


    Resolve Windows 10 upgrade errors - Windows IT Pro | Microsoft Docs
      My ComputerSystem Spec

  9.    4 Weeks Ago #9

    Hi Zbook, thanks for continuing to look at this for me.

    Here is the zip result from the log collector.
    LASERBEAK (2018-01-22 14 58).zip

    I have run the Everything Search and do not have some of the files that are in your list within my results - at least I cannot seem to see them. These are:
    Setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC

    The rest of the files I have placed in OneDrive here - there are some additional folders just in case you can spot the missing files, but I cannot:
    https://1drv.ms/f/s!Avc_z8M6InaHjEeCZaSlpjSyp53I

    Please let me know if you need anything else from me.

    Thanks again.
      My ComputerSystem Spec


  10. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #10

    In approximately 10 days there were approximately 14 crash dump failed.
    The computer environment has been unstable.
    Bitdefender was not completely uninstalled for the latest upgrade (see event log entries).

    In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > post an image into the thread.

    > under performance click on settings > on performance options windows click on the advanced tab > under virtual memory click on change > post an image into the thread of the virtual memory tab

    Download and install Whocrashed:
    http://www.resplendence.com/whocrashed

    Uninstall Bitdefender:
    Uninstall Bitdefender


    Code:
    Event[5770]:  Log Name: System
      Source: volmgr
      Date: 2018-01-22T12:29:52.560
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Laserbeak
      Description: 
    Crash dump initialization failed!
    Code:
    Event[5420]:  Log Name: System
      Source: Service Control Manager
      Date: 2018-01-22T11:02:54.179
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Laserbeak
      Description: 
    The Bitdefender Device Management Service service terminated unexpectedly. It has done this 1 time(s).
    
    
    Event[5421]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-01-22T11:02:54.180
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Laserbeak
      Description: 
    The Bitdefender Product Agent Service service terminated unexpectedly. It has done this 1 time(s).
    
    
    Event[5422]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-01-22T11:02:54.211
      Event ID: 7031
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Laserbeak
      Description: 
    The Bitdefender RedLine Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    
    
    Event[5423]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-01-22T11:02:54.273
      Event ID: 7034
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Laserbeak
      Description: 
    The Bitdefender Desktop Update Service service terminated unexpectedly. It has done this 1 time(s).
    
    
    Event[5424]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-01-22T11:03:54.222
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Laserbeak
      Description: 
    The Bitdefender RedLine Service service failed to start due to the following error: 
    The system cannot find the path specified.
      My ComputerSystem Spec


 
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