Windows 10: Win 10 1703; How to fix broken DISM and hence Windows Update? Solved

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  1.    3 Weeks Ago #11

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    Here are the five images requested (probably in reverse order, sorry). Re. items 4-6, I have backups but not disc images; would rather avoid step 6 if possible, especially since I plan to build a new computer soon. Step 7: tried it - didn't work.

    There are occasional reports of problems similar to, if not the same as, mine. My impression is that it derives from some sort of Microsoft screwup in the 1607=>1703=>1709 schema that affected a small number of PCs. I was hoping someone here knows more about that and can report a simple fix - eg. registry error? missing file? Also, don't the error logs give a precise clue? Or would an offline DISM repair be feasible?

    Appreciate the help.
    Last edited by rkl122; 3 Weeks Ago at 13:25.
      My ComputerSystem Spec


  2. Posts : 14,135
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #12

    For Ccleaner > un-check:
    memory dumps
    windows log files
    windows error reporting
    windows event logs


    For startup and recovery > system failure > un-check
    automatically restart
      My ComputerSystem Spec

  3.    3 Weeks Ago #13

    zbook said: View Post
    For Ccleaner > un-check:
    memory dumps
    windows log files
    windows error reporting
    windows event logs
    Done, but are you asking me to clean the remaining items?


    For startup and recovery > system failure > un-check
    automatically restart
    Done.
      My ComputerSystem Spec


  4. Posts : 2,252
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       3 Weeks Ago #14

    If you wish, you can try to update manually.
    Download WHDownloader (Windows Hotfix Downloader) 2.2
    Unzip and run. You'd get a screen as shown:
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    To update from 1703 ->1709, You'd need KB4073290 (~600MB). This update will bring your PC up to the latest 1709.16299.192 by passing all the updates in between.
      My ComputerSystem Spec


  5. Posts : 14,135
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #15

    When the computer crashes it generates files that are useful for troubleshooting the crash.
    The checked settings had files that were being cleaned.
    When there is a BSOD crash there is a window that can be viewed where it displays the bugcheck.
    Sometime it may display the misbehaving driver in the form *.sys
    The automatically restart was un-checked so that you now have time to view this information.
    Ccleaner already has the files ready to be cleaned.
    So Ccleaner needs to be closed and re-opened before any cleaning is performed
      My ComputerSystem Spec

  6.    3 Weeks Ago #16

    zbook said: View Post
    When the computer crashes it generates files that are useful for troubleshooting the crash.
    The checked settings had files that were being cleaned.
    No, I only clean manually (and cautiously).
    When there is a BSOD crash there is a window that can be viewed where it displays the bugcheck.
    Sometime it may display the misbehaving driver in the form *.sys
    The automatically restart was un-checked so that you now have time to view this information.
    Understood. Reminder, I've got a dysfunctional DISM, not a BSOD.
    Ccleaner already has the files ready to be cleaned.
    So Ccleaner needs to be closed and re-opened before any cleaning is performed
    Ok. So what's the next step?

    @topgundcp Thanks, I'll look into that. EDIT - those updates are for 16299. I'm still on 15063 trying to get to 16299. Tx anyway.

    Thanks to you both.
    Last edited by rkl122; 3 Weeks Ago at 15:28.
      My ComputerSystem Spec


  7. Posts : 14,135
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #17

    If the KB updates leads to an upgrade the DISM problems should be fixed.
    Usually in place upgrade repairs fix problems in the operating system.
    So it is likely the DISM problem is a deeper problem in the registry.
    See what happens with the KB updates.

    Having the computer produce a dump is useful as problematic drivers prevent upgrades and if the problematic drivers produce crashes and dumps they can be identified and replaced.

    If the DISM problem is not fixed the computer can be troubleshooted to improve the likely of success in an upgrade. At the same time the logs can be troubleshooted (Panther, DISM, CBS, etc.)
      My ComputerSystem Spec

  8.    3 Weeks Ago #18

    zbook said: View Post
    If the KB updates leads to an upgrade the DISM problems should be fixed.
    Usually in place upgrade repairs fix problems in the operating system.
    So it is likely the DISM problem is a deeper problem in the registry.
    Yup, that's what I'm thinking.
    See what happens with the KB updates.
    From the MS Support page for the key update: "To install this update, you must have Windows 10 Version 1709 installed."

    Having the computer produce a dump is useful as problematic drivers prevent upgrades and if the problematic drivers produce crashes and dumps they can be identified and replaced.

    If the DISM problem is not fixed the computer can be troubleshooted to improve the likely of success in an upgrade. At the same time the logs can be troubleshooted (Panther, DISM, CBS, etc.)
    Ok, but I don't know how.
      My ComputerSystem Spec


  9. Posts : 14,135
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #19

    Download and install Whocrashed.
    http://www.resplendence.com/whocrashed
    Above analyze click on tools > crash dump test > type: ACCEPT
    Click analyze
    Post the whocrashed report into the thread using a one drive or drop box share link.
    Run this version of the log collector and post a new zip into the thread:
    log collector v2-beta08.zip

    Earlier this month the logs have information that a crash occurred but there was no BSOD mini dump file generated.
    The above test is to see if the computer environment will create BSOD dumps.

    Have you noticed any hangs, freezings, black, red, or blue screens, unexpected restarts or shut downs?
      My ComputerSystem Spec

  10.    3 Weeks Ago #20

    No hangups, BSOD, or unexpected start or stop. It's nice to know about the whocrashed utility, but there is no memory.dmp in my Windows directory and the minidmp subdirectory is empty (EDIT -as you suggest). I'm gonna assume that I simply have a fault in the DISM component.

    As you mentioned somewhere above, I have a legacy AMD video card. From my reading, it may be contributing to the issue in the sense that the MS upgrades to the Creators' editions didn't provide for it. I think at this point I'll beg off the diagnostics. I will make a disc image, and then try an offline DISM fix, ie. from the PE environment, as suggested, for example, here: How to use DISM in WINDOW PE environment? Will report if it works. If it doesn't work, well.... 1703 can suffice til I move my butt and build my planned new system.

    Thank you for the assistance and advice. -Ron
      My ComputerSystem Spec


 
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