Windows 10: Laptop Died After Win 10 Update

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  1. Posts : 14,111
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jan 2018 #11

    Please post images of advanced and boot menus.
      My ComputerSystem Spec

  2.    11 Jan 2018 #12

    I can't do that. I cannot move anywhere in the BIOS
      My ComputerSystem Spec


  3. Posts : 14,111
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jan 2018 #13

    Are you able to slide off the back panel of the notebook and view the RAM modules?
    How many RAM modules are there?
    Can you re-seat them?

    The link displayed:
    DDR3L
    4 GB (standard)

    The number of RAM modules was not displayed.
      My ComputerSystem Spec


  4. Posts : 14,111
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jan 2018 #14

    It was error code: 0xc0000017
    There isn't enough memory available to create a ramdisk device.


    To troubleshoot the problem you would look up the error code and/or look up the error message.
    These are some links however nothing yet that will fix the problem:
    How to fix error 0xc0000017 when installing Windows 10
    https://support.microsoft.com/en-us/...t-a-windows-pe
      My ComputerSystem Spec

  5.    11 Jan 2018 #15

    Had a quick look but appears you have to take the whole bottom cover off. Not a job to do after a few scotches so will have a go in the morning. You look as though you've pulled an allnighter too. Thanks so much for your help. Just got your latest msg. Will follow up in the morning. Get some sleep.
      My ComputerSystem Spec


  6. Posts : 14,111
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jan 2018 #16

    Okay. Will check in later in the day.
      My ComputerSystem Spec

  7.    11 Jan 2018 #17
      My ComputerSystem Spec


  8. Posts : 14,111
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jan 2018 #18

    The RAM is probably underneath the keyboard.

    Click on product details: Product support
    enter serial or SNID > post URL or hyperlink into the thread.
      My ComputerSystem Spec

  9.    12 Jan 2018 #19

    Okay, so while I had the bottom cover off I thought I'd try a fix from another forum I read and one which my daughter suggested too. So I took the BIOS battery out and disconnected the laptop battery. Waited half an hour and guess what? It worked. Booted to the BIOS and was able to change the boot drive to the USB. I already had a Windows 10 USB boot disc so I plugged it in, booted up and installed Windows. Working fine now. Fingers x-ed.
    Thank you so much for all your help. You deserve your Gold Member, Pro User and VIP Member tags. I really appreciate it as I was about to give up and dispose of the machine in the dam and you gave me hope. If you hadn't gotten me to take the bottom off (24 screws) I would never have done the fix.
      My ComputerSystem Spec


  10. Posts : 14,111
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #20

    That's great news.
    You're welcome.

    Perform the following steps:
    1) Backup any important files to another drive or to the cloud
    2) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    3) Place the backup image onto another drive or into the cloud
    4) Make a brand new restore point.
    5) Test the drive with HD Tune:
    Health, benchmark, and full error scan
    6) Check the drive file system with chkdsk /x /f /r
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


 
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