Windows 10 installation process freezes at 32% and 6%

appluser · 01 Nov 2015

SuspiciousLemon said:

During the first three attempts at installing windows 10, the process has frozen at 32% total installation and 6% on the "drivers and features" section. The entire process freezes and no animations play. No errors, after reboot from the freeze it just puts my OS back to Win 7.

Hi!
I just accomplished a Windows-10-Upgrade on my wife's PC although allegedly her elderly model "Sony Vaio VGN-NS11S" will NEVER be Windows-10-supported by Sony ...

Step 1:
I checked her Windows 7 with the free version at "download.driversupport.com" and got 2 old drivers reported:
1. Intel(R) 82801 PCI-bridge 2448 (version: 6.1.7601.17514) and
2. Intel(R) ICH9M-E/M SATA AHCI Controller (Version: 8.0.0.1039)
BOTH drivers had NOT been updated by WIN-7's automatic device manager driver-update-search !

Step2:
I googled and downloaded newer versions of these 2 at "driverscope.com":
1) (PCI-bridge:) 7.0.1.1011
2) (AHCI Controller:) 11.7.4.1001
Both came as zipped files which I extracted.

Step 3:
I opened the device manager and respectively chose
1) "IDE ATA/ATAPI Controller > Intel(R) ICH9M-E/M SATA AHCI Controller"
2) "System devices [German: Systemgeräte] > Intel(R) 82801 PCI-bridge 2448"
For each of those I went to [menus:] "Actions" > "Update drivers /driver software" and -important:-
(2nd option:) "Search Computer for driver (software)".
I selected the downloaded driver files (in "Downloads") which were updated without any problem.

Now there is a fully functional Windows-10 PC on the other side of my desk. I write this on a MacMini and am glad to have helped at least my loved wife ... ;-)

nomadaz · 02 Nov 2015

I was having the same problems on my Nephew's laptop...worked on it for a week following all the advice from the forums I could find. I was trying to save his apps and settings, but finally did a clean install of 8.1 installed all the drivers and updates, then did the update from the iso I had from Microsoft...went like a champ. I suspect the OS on that machine was messed up somehow.

appluser · 02 Nov 2015

nomadaz said:

I was having the same problems on my Nephew's laptop...worked on it for a week following all the advice from the forums I could find. I was trying to save his apps and settings, but finally did a clean install of 8.1 installed all the drivers and updates, then did the update from the iso I had from Microsoft...went like a champ. I suspect the OS on that machine was messed up somehow.

Thing is, my wife would never allow a clean install with all her settings and programs getting lost ... however much sense this might make to ME.
So: try to identify "expired" drivers (download.driversupport.com), get new ones from driverscope.com and everything will be fine -- hopefully.
Good luck!

spapakons · 02 Nov 2015

Update the chipset drivers. This usually improves compatibility with newer Windows. Then you could also update the graphics drivers to avoid the "black screen" issue many have. Uninstall your antivirus. Also see this post for things to do before the upgrade.

spapakons · 04 Nov 2015

I just had the same problem. Windows upgrade stuck at 32% (6% of drivers). I resolved it, so I post here the specs of the system and what I did for reference.

Specifications:

Computer: Custom-build server system
Motherboard: Supermicro PDSG4 (Intel socket 775)
Chipset: Intel Glenwood 955X (supports up to Pentium D dual-core CPU socket 775, not newer models)
CPU: Intel Pentium D 945 3.40GHz dual-core socket 775
RAM: 2GB DDR2 667MHz (2x 1GB modules in dual channel mode)
Graphics: XFX GeForce 7300GS
SATA Controller: Intel ICH7R with RAID support
SCSI Controllers: Adaptec 7901 Single channel Ultra 320 SCSI & Adaptec SCSI RAID 20105/Supermicro AOC-LPZCR supported
LAN: Intel 82573V PCI-E Gigabit Ethernet Controller
Audio: Realtek AC'97 audio high quality 6-channel sound
Previous OS: Windows 8 Pro with WMC

At first, I did the usual stuff, that is I uninstalled Antivirus and old version of Classic Shell and one or two outdated utilities which I would reinstall after the upgrade. To make sure it won't fail due to I/O errors from the old DVD-ROM drive, I copied all Windows 10 files to a folder and run Setup from there. It was stuck at 32% (6% drivers etc), I let it over an hour and then decided to restart. By restarting the previous Windows version was restored.

How I fixed that:

I read earlier posts in this thread that some device caused the problem, so I decided to disable/uninstall any unused device. I booted into BIOS and disabled the SATA controller (my hard disk and DVD-ROM where both IDE, so I didn't need it). I then disabled the SCSI controllers, the USB controller (both keyboard and mouse were PS/2) and even the AC'97 audio controller, just to be on the safe side. I also disable the C1E CPU feature, as I wasn't sure the CPU supported it. I then booted into Windows 8 once mode, went to Device Manager and then checked the box to show all hidden devices. I could see and delete/uninstall any disabled device (and old long-removed devices) just in case Windows would try using them and got stuck again. Then I deleted the WINDOWS.~BT folder and started Windows 10 Setup again. This time it succeeded! Now I can try to enable the devices again and install them manually.

I think the problem arises because Windows ignores all "old" drivers and tries to replace them with Windows 10 drivers. If there is one for the device and works without issue, there is no problem. But for older systems, some device might not have Windows 10 driver or might not work with the generic Microsoft driver and hence the problem at 32%. The old approach in earlier Windows was to use the old driver if no new was available and worked flawlessly. Windows 10 tries to change things and introduces compatibility problems with old hardware. I would say this is done in purpose to render older computers incompatible with Windows 10 and force us to upgrade our hardware. They didn't count this forum's support!

EDIT: I think I found the culprit in my case! The Realtek AC'97 audio driver is known to cause BSOD in Windows 10. The official Vista drivers cause BSOD due to a specific incompatible DLL. I was looking for alternative driver and then found an old Windows XP version of Realtek's driver! Yes, you read it right, the XP driver worked and now I have sound! Read more at this thread. So anyone else having Realtek AC'97 audio, disable it from Device Manager (and BIOS if applicable) to upgrade to Windows 10. After the upgrade manually install the XP driver. See the other thread for details.

damocles · 04 Nov 2015

My first couple of attempts froze - I deleted AV and cleared as much space as I could, I needed around 40-50gb free for it to install.

rogerdoger · 30 Nov 2015

SuspiciousLemon said:

During the first three attempts at installing windows 10, the process has frozen at 32% total installation and 6% on the "drivers and features" section. The entire process freezes and no animations play. No errors, after reboot from the freeze it just puts my OS back to Win 7.

I had the same problem but I removed bluetooth dongle for keyboard and used a wired keyboard instead. Then removed WiFi stick when Windows had finished downloading. Then software update completed successfully.

spapakons · 30 Nov 2015

Yeah, when you encounter this problem, disconnect or disable any non-important device and it will pass.

JerometheGiraff · 10 Jan 2016

I unplugged everything, except the network connection and this being the sixth time I've tried to install Windows10 on a laptop and in all attempts it gets stuck at 32%

?

spapakons · 10 Jan 2016

Disable any non-important device in Device Manager, so Windows Update won't bother to find drivers for it and proceed. After a successful upgrade to Windows 10, you can re-enable the devices and install any drivers.