Cannot format Hard drive to completely install clean Windows

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  1. Posts : 53
    Windows 10 Pro - 21H1
    Thread Starter
       #21

    OK Guys,
    The day has a glowing Sun.
    Found no help with the Viglen Website, but found that Tesco's had support for the 'Connect 10' along with a list of drivers.
    But not listed as their purpose etc. Had to spend time updating all the drivers in Device Manager trying each file which was downloaded on a stick.

    But success, all is solved. Everything seems OK.

    But despite searching American Megatrends to identify the BIOS/Motherboard, resulted in failure.
    Tried to identify the manufacturer using my Serial Number alongside their lists, nothing near. "EMI20P4L9B6T1C66H0B1G0G2L0C00D0M0N0G0C1P1C1W1" This was taken from the "SystemInfo" program as all other details is "To be filled in by OEM" and the BIOS is currently Ver: 5.6.5.

    DxDiag.txt
    Motherboard info.txt

    Can anyone ID the BIOS/Motherboard from the details I've given and where I might get an update etc.

    But I am very much obliged of all the help you guys have given me.
    Thanks again
      My Computer


  2. Posts : 4,560
    Windows 10 Pro
       #22

    Why do you need to update the Bios ?

    If you need a Bios update, it`ll be right there where you were looking at the manufacturers website.

    Is tells you right here the version and date of your Bios, if there is a newer version it will be listed.

    Version: 5.6.5
    Release Date: 04/08/2015

    I wouldn't bother unless there is some specific update you need.
      My Computers


  3. Posts : 53
    Windows 10 Pro - 21H1
    Thread Starter
       #23

    OK,

    'zbook' mentioned to go the Manufacturers Website to update then BIOS etc.. But when the Serial Number I have above is entered, it is not accepted or recognised.
    If I go the American Megatrends site and try match my serial number against their lists to try and identify my BIOS/Motherboard manufacturer, there is nothing anywhere near to my number.

    So I have not a clue who made the board if I need any further updates etc. in the future.

    Thanks
      My Computer


  4. Posts : 4,560
    Windows 10 Pro
       #24

    What is the exact make and model of the PC, I will look it up.

    Give me a manufacturers link if possible.

    If the Bios does everything you want it to, then don`t worry about a update right now, let`s research it 1st :)
      My Computers


  5. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Please run this version of the log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta06.zip
      My Computer


  6. Posts : 53
    Windows 10 Pro - 21H1
    Thread Starter
       #26

    AddRAM said:
    What is the exact make and model of the PC, I will look it up.
    Give me a manufacturers link if possible.
    If the Bios does everything you want it to, then don`t worry about a update right now, let`s research it 1st :)
    OK sorry not been back sooner,

    Sent an email to original Manufacturer 'Viglin UK' requesting details of the Tablet Hardware for updating. Just as I thought, no response.

    The Tablet is marketed as 'Connect 10.1' main Retailer in the UK was 'Tesco'.
    Here is the UK office for Viglin. Viglen Limited - Support
    Here is the UK retailer who sold the Tablet. Tesco Tech Support | Find Answers.

    Tesco website was where I got all the drivers to get to the current stage.

    The Serial number of the Tablet and packaging: VIGLIN821120150915743
    The motherboard Serial number taken by the 'system info': EMI20P4L9B6T1C66H0B1G0G2L0C00D0M0N0G0C1P1C1W1

    Although the Tablet is operating fine now thanks to all you guys help.
    But if I needed any update for the BIOS and Chipsets etc., it would be good to know where to get them with the correct Identity numbers.

    thanks again all
      My Computer


 

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