Creator Update confusion


  1. Posts : 206
    Windows 10
       #1

    Creator Update confusion


    When I look at Settings/System/About, it tells me that I'm on Version 1703. When I go into Windows Update and look at Update History, it tells me that 1709 has been installed but needs a reboot to finish installing. I've rebooted twice but the version in About still tells me I'm on Version 1703.

    What do I need to do to complete the update to 1709?
      My Computer


  2. Posts : 5,833
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #2

    Hello, RhinoCan. Just to be sure > Did you watch it update to 1709 with what looked like a long reboot with or no? Sometimes I know we don't have the time to watch our machines or did it update without you knowing?

    So either Windows update is wrong or winver is wrong. Try WinKey/R > Type > winver > Hit Enter. What does that say?
      My Computers


  3. Posts : 35,485
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #3

    Hi, when that happened to me- but an update, not the upgrade, I had to uninstall the update via the Control Panel, Programs and Features, Installed updates, then restart and update. Yours is not a normal situation as you know.

    In your case as it has failed once, you might consider manually updating- download the iso, then upgrade.

    I would also recommend - as we so often strongly do as a matter of routine- that you use disk imaging and make sure your image is up to date. E.g. Macrium Reflect (free).

    If you still have problems, try deleting the content of
    %temp%
    and
    C:\Windows\SoftwareDistribution\Download
      My Computers


  4. Posts : 206
    Windows 10
    Thread Starter
       #4

    HippsieGypsie said:
    Hello, RhinoCan. Just to be sure > Did you watch it update to 1709 with what looked like a long reboot with or no? Sometimes I know we don't have the time to watch our machines or did it update without you knowing?

    So either Windows update is wrong or winver is wrong. Try WinKey/R > Type > winver > Hit Enter. What does that say?
    I really can't say much about how long the update took. My brother has been using the laptop under a different user account for the last few months; today was the first time I signed into this user account in several months. It told me it needed to an update and I just let it run; the screen went black once, then I saw a web page that said something about Windows Creator Update and had information about three new features - I remember one was changes in Microsoft Office - and a "Learn More" button under each. But I did NOT see a button to click to proceed with the update. I went to Settings and looked at Windows Updates and saw 8 or 10 items that said 1709 had been installed but a reboot was still needed. The About said I was still on 1703 so I rebooted; when I checked the About after that, it still said 1703 and the update history was unchanged. I did another reboot and things remained as they were. I did a Winver just now and it also says 1703.

    I know that the Creator Update requires multiple reboots; I was at my friend's place on Boxing Day and watched it do the whole thing but it all went smoothly and without human intervention on his computer.
      My Computer


  5. Posts : 206
    Windows 10
    Thread Starter
       #5

    dalchina said:
    Hi, when that happened to me- but an update, not the upgrade, I had to uninstall the update via the Control Panel, Programs and Features, Installed updates, then restart and update. Yours is not a normal situation as you know.

    In your case as it has failed once, you might consider manually updating- download the iso, then upgrade.

    I would also recommend - as we so often strongly do as a matter of routine- that you use disk imaging and make sure your image is up to date. E.g. Macrium Reflect (free).

    If you still have problems, try deleting the content of
    %temp%
    and
    C:\Windows\SoftwareDistribution\Download
    Can you remind me where to find the ISOs for Windows 10, version 1709?
      My Computer


  6. Posts : 5,833
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #6

    RhinoCan said:
    I really can't say much about how long the update took. My brother has been using the laptop under a different user account for the last few months; today was the first time I signed into this user account in several months. It told me it needed to an update and I just let it run; the screen went black once, then I saw a web page that said something about Windows Creator Update and had information about three new features - I remember one was changes in Microsoft Office - and a "Learn More" button under each. But I did NOT see a button to click to proceed with the update. I went to Settings and looked at Windows Updates and saw 8 or 10 items that said 1709 had been installed but a reboot was still needed. The About said I was still on 1703 so I rebooted; when I checked the About after that, it still said 1703 and the update history was unchanged. I did another reboot and things remained as they were. I did a Winver just now and it also says 1703.

    I know that the Creator Update requires multiple reboots; I was at my friend's place on Boxing Day and watched it do the whole thing but it all went smoothly and without human intervention on his computer.
    @RhinoCan

    I see. I think this is what you're looking for.: Create Bootable USB Flash Drive to Install Windows 10 Installation Upgrade Tutorials

    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
      My Computers


  7. Posts : 35,485
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    Can you remind me where to find the ISOs for Windows 10, version 1709?
    Download Windows 10 ISO File Installation Upgrade Tutorials

    Also Techbench (links under about the 3rd post after Kyhi's boot disk at the top of the Software and Apps section, or there are a couple of sites where you can download directly.
      My Computers


  8. Posts : 206
    Windows 10
    Thread Starter
       #8

    Problem solved


    The problem has resolved itself. I was actually experiencing it on two laptops but got sidetracked with other issues so just let the matter slide for several days.

    Yesterday, I tried to use one of the problem laptops again for a quick minute and found it wanted to update. I could tell from the screens I was seeing that it was the Creators Update so I just let it proceed. I wondered if it would work this time or not. As it turned out, the update went to completion and when I checked the version in Settings, it was 1709.

    Then I had a look at the second laptop that had the same issue. It was NOT about to update on its own. I checked for to see if there were any updates pending and the message said there was not. I clicked on the Refresh, just for the heck of it, and it found the Creators Update and downloaded it. I initiated the Install and it completed the install successfully this time. The version in Settings is 1709 for this computer too.

    I really don't know why these updates failed the first time but I just wanted to let anyone looking at this thread now how matters resolved themselves in the end.
      My Computer


 

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