Creator Update confusion

When I look at Settings/System/About, it tells me that I'm on Version 1703. When I go into Windows Update and look at Update History, it tells me that 1709 has been installed but needs a reboot to finish installing. I've rebooted twice but the version in About still tells me I'm on Version 1703.

What do I need to do to complete the update to 1709?

Hello, RhinoCan. Just to be sure > Did you watch it update to 1709 with what looked like a long reboot with or no? Sometimes I know we don't have the time to watch our machines or did it update without you knowing?

So either Windows update is wrong or winver is wrong. Try WinKey/R > Type > winver > Hit Enter. What does that say?

HippsieGypsie said:

Hello, RhinoCan. Just to be sure > Did you watch it update to 1709 with what looked like a long reboot with or no? Sometimes I know we don't have the time to watch our machines or did it update without you knowing?

So either Windows update is wrong or winver is wrong. Try WinKey/R > Type > winver > Hit Enter. What does that say?

I really can't say much about how long the update took. My brother has been using the laptop under a different user account for the last few months; today was the first time I signed into this user account in several months. It told me it needed to an update and I just let it run; the screen went black once, then I saw a web page that said something about Windows Creator Update and had information about three new features - I remember one was changes in Microsoft Office - and a "Learn More" button under each. But I did NOT see a button to click to proceed with the update. I went to Settings and looked at Windows Updates and saw 8 or 10 items that said 1709 had been installed but a reboot was still needed. The About said I was still on 1703 so I rebooted; when I checked the About after that, it still said 1703 and the update history was unchanged. I did another reboot and things remained as they were. I did a Winver just now and it also says 1703.

I know that the Creator Update requires multiple reboots; I was at my friend's place on Boxing Day and watched it do the whole thing but it all went smoothly and without human intervention on his computer.

dalchina said:

Hi, when that happened to me- but an update, not the upgrade, I had to uninstall the update via the Control Panel, Programs and Features, Installed updates, then restart and update. Yours is not a normal situation as you know.

In your case as it has failed once, you might consider manually updating- download the iso, then upgrade.

I would also recommend - as we so often strongly do as a matter of routine- that you use disk imaging and make sure your image is up to date. E.g. Macrium Reflect (free).

If you still have problems, try deleting the content of
%temp%
and
C:\Windows\SoftwareDistribution\Download

Can you remind me where to find the ISOs for Windows 10, version 1709?

RhinoCan said:

I really can't say much about how long the update took. My brother has been using the laptop under a different user account for the last few months; today was the first time I signed into this user account in several months. It told me it needed to an update and I just let it run; the screen went black once, then I saw a web page that said something about Windows Creator Update and had information about three new features - I remember one was changes in Microsoft Office - and a "Learn More" button under each. But I did NOT see a button to click to proceed with the update. I went to Settings and looked at Windows Updates and saw 8 or 10 items that said 1709 had been installed but a reboot was still needed. The About said I was still on 1703 so I rebooted; when I checked the About after that, it still said 1703 and the update history was unchanged. I did another reboot and things remained as they were. I did a Winver just now and it also says 1703.

I know that the Creator Update requires multiple reboots; I was at my friend's place on Boxing Day and watched it do the whole thing but it all went smoothly and without human intervention on his computer.

@RhinoCan

I see. I think this is what you're looking for.: Create Bootable USB Flash Drive to Install Windows 10 Installation Upgrade Tutorials

Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials

The problem has resolved itself. I was actually experiencing it on two laptops but got sidetracked with other issues so just let the matter slide for several days.

Yesterday, I tried to use one of the problem laptops again for a quick minute and found it wanted to update. I could tell from the screens I was seeing that it was the Creators Update so I just let it proceed. I wondered if it would work this time or not. As it turned out, the update went to completion and when I checked the version in Settings, it was 1709.

Then I had a look at the second laptop that had the same issue. It was NOT about to update on its own. I checked for to see if there were any updates pending and the message said there was not. I clicked on the Refresh, just for the heck of it, and it found the Creators Update and downloaded it. I initiated the Install and it completed the install successfully this time. The version in Settings is 1709 for this computer too.

I really don't know why these updates failed the first time but I just wanted to let anyone looking at this thread now how matters resolved themselves in the end.