New
#11
Run this log collector on the drive and post a zip into the thread for troubleshooting.
It will collect msinfo, dxdiag, drivers, etc.
BSOD - Posting Instructions - Windows 10 Forums
Run this log collector on the drive and post a zip into the thread for troubleshooting.
It will collect msinfo, dxdiag, drivers, etc.
BSOD - Posting Instructions - Windows 10 Forums
I don't get any bluescreen error but i understand what you want to see there are indeed outdated drivers but i can't find the correct new ones either HP doesn't have any or the manufacterer has so much versions available i don't know which to choose also i have this strange entries in my device manager never seen this before and i'm an old man
Please change the default language to English so that the files can be scanned and read.
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums
Hi,
I'm just curious i'm on Windows 10 1607 14393.1944 (AU == anniversary update) can i upgrade to FCU(Fall Creator update) or should i first upgrade to CU(Creator update)
The computer can skip versions and builds for upgrades once the failure to upgrade problems have been fixed.
If you are able to change the default language to English we can troubleshoot the logs to address the failure to upgrade.
This log collector will collect approximately 10 - 20 files that can be troubleshooted to improve the likelihood of success for the upgrade attempt.
If there are no BSOD it wont collect them but it will automatically collect on to the desktop the other useful logs for the troubleshooting.
Zip the folder and post into the thread for troubleshooting.
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums
In addition to the logs that are collected by the DM log collector there are other logs that will be useful to troubleshoot the failure to upgrade.
Last edited by zbook; 01 Jan 2018 at 02:59.
Hello,
Problem solved i am now on Microsoft® Windows™ 10 1709 16299.15 it might be possible windows update offers me more updates i didn't check that yet.For other users with a similar problem as this i've used the FCU update iso image some things you can do to help the upgrade be successfull
- completely remove 3rd party security software (antivirus & firewalls).
- unplug all unneeded hardware devices.
- Do not disable Windows firewall it's strange but windows firewall seems to be needed i don't know why.
- While upgrading and the upgrade seems stuck at any percentage look at the led on your device that indicates harddrive activity if the led is on or blinking do not interupt the proces.
this is the iso i have used Windows 10 Fall Creators Update 1709 Download Windows ISO
last but not least a big thank you for all the help in resolving the problem .
Glad you made it. Those are standard recommendations.
Make sure you create a new disk image of Windows to consolidate your position.