1709 Fails to install and how to remove multiple recovery partitions?

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  1. Posts : 35,002
    Win 10 Pro (1903) (2nd PC is 21H2)
       #21

    Why is this referring to D: I wonder?
    2017-12-31 15:22:57, Error IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: Failed to create WinPE rollback directory: D:\$WINDOWS.~BT\Sources\Rollback\WinPE[gle=0x000000b7]

    CDownloadDUUpdates:oExecuteInternal: Did not find hard disk space needed, when update cab files will not be extracted. This is unexpected! hr = 0x8000ffff
    2017-12-31 12:16:57, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF

    - this strongly suggest you attempt the upgrade without allowing updates during the upgrade.

    Note this is a practice that simplifies the process significantly.
      My Computers


  2. Posts : 677
    Windows 10 x64
    Thread Starter
       #22

    As for the WinPE thing: beats me ... I have nothing like that on the D-drive, which are all non-office applications and data

    I also saw the 'did not find hard disk space needed'
    which is a bit curious as there is still 335GB left.

    The last two attempts I did without downloading 'important updates'.

    -
      My Computer


  3. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    Please look for these files:
    setupact.log (not in the above)
    setuperr.log (see if there is a larger file)

    Run this log collector for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    Last edited by zbook; 31 Dec 2017 at 15:49.
      My Computer


  4. Posts : 35,002
    Win 10 Pro (1903) (2nd PC is 21H2)
       #24

    I suggest you try disconnecting all other disks than your system disk- or at least that which appears as Disk 0.
    With the advent of the Creator's build, MS told me they changed their disk numbering scheme from 1-9 to 0-9. I have two disks - and until the Anniversary build, all was well. Come the Creator's build, the upgrade went smoothly- but the Advanced startup options failed oddly. The problem applied only in upgrading- a clean install of 1703 or 1607 was fine.

    This might explain why it seems Windows is attempting to use the wrong disk when upgrading... I don't know.

    Note this does not seem to affect the majority of people,

    You can try deleting the content of
    %temp%
    and
    C:\Windows\SoftwareDistribution\Download

    and
    Reset Windows Update in Windows 10 Windows Update Activation Tutorials
    Last edited by dalchina; 31 Dec 2017 at 23:50.
      My Computers


  5. Posts : 677
    Windows 10 x64
    Thread Starter
       #25

    zbook said:
    Please look for these files:
    setupact.log (not in the above)
    setuperr.log (see if there is a larger file)

    Run this log collector for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    Happy New Year to you!

    Thanks for the above.

    ehm.. which one ? there are quite a number of them

    1709 Fails to install and how to remove multiple recovery partitions?-snagit-01012018-094031.png
    -

    as for the dm_log_collector: I hesitate about that one - not sure if it is giving away privacy info.
    also my AV scanner warned me (_zipit.vbs) so I quarantined it.

    -
      My Computer


  6. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    The logs should not be collecting private.
    There are 2 options on the DM log collector. The Beta version is on the bottom of the page:
    BSOD Crashes and Debugging - Windows 10 Forums
    If you visit the BSOD forum you will be able to see the log files that it collects or you can see them on the computer's desktop before making the zip.
    It should collect: msinfo32, dxdiag. drivers. mini dumps, hosts, install, uninstall, services, startup, event viewer logs, etc.

    For the Panther logs needed see post #15.
    For the posted we will look at all.
      My Computer


  7. Posts : 677
    Windows 10 x64
    Thread Starter
       #27

    dalchina said:
    I suggest you try disconnecting all other disks than your system disk- or at least that which appears as Disk 0.
    With the advent of the Creator's build, MS told me they changed their disk numbering scheme from 1-9 to 0-9. I have two disks - and until the Anniversary build, all was well. Come the Creator's build, the upgrade went smoothly- but the Advanced startup options failed oddly. The problem applied only in upgrading- a clean install of 1703 or 1607 was fine.
    This might explain why it seems Windows is attempting to use the wrong disk when upgrading... I don't know.
    Note this does not seem to affect the majority of people,
    You can try deleting the content of
    %temp%
    and
    C:\Windows\SoftwareDistribution\Download
    and
    Reset Windows Update in Windows 10 Windows Update Activation Tutorials
    Happy New Year to you too!

    Thanks.
    If the disk numbering is the issue, Microsoft is making users lives really tough...

    This may(??) explain the "D:" in the setuperr.log

    --
    2018-01-01 09:20:41, Error IBSLIB
    OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: Failed to create WinPE rollback directory: D:\$WINDOWS.~BT\Sources\Rollback\WinPE[gle=0x000000b7]
    --

    Unsure how to solve that without having to detaching the drive...
    -in BIOS ?
    -using a partition manager?

    Thing is that all a lot of files are changed on C:\ so I can only but assume that windows detects this drive (partition) as the one Windows resides on.
    further attempts:

    1.
    - uninstalled security software
    - delete: %temp% and Software Distribution\Downloads
    - clean boot (selective startup: load system services+original boot configuration, services: disabling all non-windows services, disabling running startup items)
    same issue

    2.
    - uninstalled security software
    - uninstalled Samsung Magician - there were some threads where Samsung Magician was mentioned to be the cause
    (see: Windows 10 Insider Preview Build 16215 issues | Borns Tech and Windows World and
    Update from 16199 to 16215 fails - 0xC1900101 - 0x30017 - Microsoft Community)
    - delete the temp and download stuff
    - clean boot
    same issue

    =
    1709 Fails to install and how to remove multiple recovery partitions?-snagit-01012018-113857.png
    =
      My Computer


  8. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    This is a 3rd method to collect the logs for troubleshooting:

    1) BSOD - Posting Instructions - Windows 10 Forums

    2) log collector v2-beta06.zip

    3) Open administrative command prompt and copy and past the whole command:

    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
      My Computer


  9. Posts : 677
    Windows 10 x64
    Thread Starter
       #29

    Attached zip file.
    Note: I also renamed the .nfo to .txt
    all files are .txt files.

    Hope it will cast some light on this mysterious issue.

    =
    1709 Fails to install and how to remove multiple recovery partitions? Attached Files
      My Computer


  10. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #30

    For all of these steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.

    1) in the left lower corner serach type: dxdiag > open each page > allow a few minutes for it to load > post into the thread
    2) type: msinfo32 > save as NFO > post into the thread

    3) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    4) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    6) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread

    7) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    8) Click analyze > look for dead or deaddead in the results > post the results into the thread
    9) Run the DM log collector after all of the above steps and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    BSOD - Posting Instructions - Windows 10 Forums

    10) Run HDTune: http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    11) Open administrative command prompt and type or copy and paste:
    12) sfc /scannow
    13) dism /online /cleanup-image /restorehealth
    14) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    15) chkdsk /x /f /r
    This may take many hours so plan to run overnight
    16) Use the information in this link to find the chkdsk report in the event viewer and post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    17) Backup all files on the computer
    18) Make a backup image using Macrium or if you are currently using Macrium update the image
    Macrium Software | Macrium Reflect Free
    19) Make a brand new restore point
    20) Read this information on windows driver verifier (do not use the tool until it is communicated in the thread)
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials

    21) Open device manger > click view > show hidden devices > look for any row with an icon that is a yellow triangle with a black exclamation mark > post images into the thread.

    22) Uninstall Emsisoft AV using the uninstall tool:
    How can I completely uninstall an Emsisoft Product? - Powered by Kayako Help Desk Software

    23) Uninstall Malwarebytes using control panel.
    24) Make sure Windows defender is on.
    Last edited by zbook; 01 Jan 2018 at 14:23.
      My Computer


 

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