Windows 10: Windows 7 upgrade to Windows 10... Solved

Page 1 of 4 123 ... LastLast
  1.    25 Dec 2017 #1

    Windows 7 upgrade to Windows 10...


    I've tried a number of times to update Windows 7 to Windows 10, using Microsoft MCT. Each and every times the upgrade process seemingly finishes to 100%, but instead of rebooting the first time, it pops up this error message on the Windows 7 desktop:

    Click image for larger version. 

Name:	install fail.jpg 
Views:	94 
Size:	13.9 KB 
ID:	169556

    The system in question:

    Power supply Seasonic 650W
    Motherboard: Asus P8P67 LE
    BIOS date: 09/2013, latest available
    OS: Windows 7 Professional 64-bit, retail purchase
    CPU: i5 2500K, Sandy Bridge
    Memory: 8 GBs
    Page file: 16GBs, on "C" drive
    Graphic card: Radeon HD 6870, one GBs memory
    System drive: 250GBs Samsung 850 EVO, SATA
    Data drive: 250GBs Samsung 850 EVO, SATA
    Storage drive: One TB Seagate HDD
    CD/DVD drive: LG Re-writable DVD
    Network card: Realtek
    Audio: Realtek

    Prior to starting the update, either from a USB stick, or doing online via MCT, the following services/application were disabled:

    • Vipre A/V
    • Malwarebytes 3.x
    • Microsoft EMET
    • Macrium Reflect service
    • Samsung Magician


    This is a small business system and as such, all software is licensed, including QuickBooks 2012 and 2018.

    I am not certain, if the video card, or the Realtek audio/network that bounce the update to Windows 10> Any suggestion is welcome.
    TIA...
      My ComputerSystem Spec


  2. Posts : 17,762
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Dec 2017 #2

    See if this step helps:

    replace: C:\Windows10Upgrade\wimgapi.dll
    with: C:\Windows\System32\wimgapi.dll

    Open file explorer > this PC > C:
    Open system32 folder > Find wimgapi.dll > copy
    Close the folder.
    Find Windows10upgrade folder

    Double click on that folder.
    Then right mouse click and select paste.
    You'll then be asked if you wish to replace the wimgapi.dll file with the new one.
    Select yes. . and it should replace the file for you.
    Close the folders down, restart the upgrade assistant and all should now be working.
      My ComputerSystem Spec

  3.    26 Dec 2017 #3

    Thanks z....

    The file named "C:\Windows\System32\wimgapi.dll" does exists in Windows 7, with the date of 07.13.2009.

    On the other hand, it does not exist in Windows 10 USB drive. These are the file names starting with "wim" that are in Windows 10, with file dates:

    H:\Resources\wimprovider.dll, 09.29.2017
    H:\resources\en-us\wimprovider.dll.mui, 09.29.2017
    The "setuperr.log" starts with these errors:

    Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x80070057
    Error CONX Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (289): Failed to Query OneSettings [0x80070002].[gle=0x80070002]
    Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    Error MOUPG CDlpActionProductKeyValidate::ReportDownlevelInstallChannel(2975): Result = 0x8A010101
    Error MOUPG ProductKey: Failed to report Host OS channel to telemetry.
    The end of the same log file shows these errors, after 45 pages of other errors::

    Error MOUPG MoSetupPlatform: Finalize reported failure!
    Error MOUPG MoSetupPlatform: Using action error code: [0x8007001F]
    Error MOUPG CDlpActionFinalize::ExecuteSetupPlatformFinalize(896): Result = 0x8007001F
    Error MOUPG CDlpActionFinalize::ExecuteRoutine(393): Result = 0x8007001F
    Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x8007001F
    Error MOUPG CDlpTask::ExecuteAction(3243): Result = 0x8007001F
    Error MOUPG CDlpTask::ExecuteActions(3397): Result = 0x8007001F
    Error MOUPG CDlpTask::Execute(1631): Result = 0x8007001F
    Error MOUPG CSetupManager::ExecuteTask(2169): Result = 0x8007001F
    Error MOUPG CSetupManager::ExecuteTask(2132): Result = 0x8007001F
    Error MOUPG CSetupManager::ExecuteInstallMode(809): Result = 0x8007001F
    Error MOUPG CSetupManager::ExecuteDownlevelMode(346): Result = 0x8007001F
    Error MOUPG CSetupManager::Execute(236): Result = 0x8007001F
    Error MOUPG CSetupHost::Execute(375): Result = 0x8007001F
    Searching for the "0x8007001F" error found a number of suggested remediation, such as disable A/V, run "sfc', clean up the drive, etc., that I've done already a number of times.

    The same error at this forum for the anniversary update:

    Windows 10 anniversary update - error code 0x8007001f - Windows 10 Forums

    Frustrating and at this point a new system seems like less headache...
      My ComputerSystem Spec


  4. Posts : 17,762
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Dec 2017 #4

    Perform the following steps:

    Update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)



    1) Run this log collector > post a zip into the thread.
    BSOD - Posting Instructions - Windows 10 Forums
    It will collect: msinfo32, dxdiag, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    1) open administrative command and type or copy and paste:
    2) sfc /scannow
    3) When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    5) Use the information in this link to find the chkdsk report in the event viewer and post the results into the thread using a one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    6) Run HDTune: http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    7) Download and install Everything search:
    voidtools

    8) Using everything search look for these folders and files.
    Post any of the files that you find into the thread using one drive or drop box share links.
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup

    9) list all of the Antivirus / firewall products on the computer:
    a) always on
    b) manual

    10) Backup all files
    11) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    12) Place the backup image onto another drive

    13) Create a brand new restore point

    14) Run the Microsoft easy fix: Fix Windows update errors:
    https://support.microsoft.com/en-us/...-fix-solutions
    Post images into the thread for any items that were fixed or failed to be fixed.
      My ComputerSystem Spec

  5.    26 Dec 2017 #5

    The system in question is not mine, and the initial posting included the system specs:

    Power supply Seasonic 650W
    Motherboard: Asus P8P67 LE
    BIOS date: 09/2013, latest available
    OS: Windows 7 Professional 64-bit, retail purchase
    CPU: i5 2500K, Sandy Bridge
    Memory: 8 GBs
    Page file: 16GBs, on "C" drive
    Graphic card: Radeon HD 6870, one GBs memory
    System drive: 250GBs Samsung 850 EVO, SATA
    Data drive: 250GBs Samsung 850 EVO, SATA
    Storage drive: One TB Seagate HDD
    CD/DVD drive: LG Re-writable DVD
    Network card: Realtek
    Audio: Realtek
    Left out is wired printers, one color the other is monochrome, and the Antac P100 case.

    The AV/firewall list was part of the first post as well:

    • Vipre A/V
    • Malwarebytes 3.x
    • Microsoft EMET
    • Macrium Reflect service
    • Samsung Magician
    And yes, all of them had been disabled prior to starting the update.

    The system and data drives are SSD drives and to my knowledge, running disk utilities for the SSD drive doesn't do any good. Windows 7 runs just fine, no issues with the SSD drive. Running "hdtune" later today will probably just confirm that. I did run the AS SSD and Samsung benchmarks and they showed no issues.

    The "sfc /scannow" did run a number of times, after each failed update as well, and reported no system violation, or issue.

    The system in question has the "System Restore" disabled, prefer image backup. Macrium Reflect runs a daily image backup for both the system and the data SSD drives to an external eSATA drive.

    I don't use OneDrive, Dropbox, etc.; uploading the requested files is a no go. I can locate all of the files listed in your post manually.
    I will run the fix update MS tool later today, although the update is working.

    The video card drive is rather old, just downloaded the last one for the HD series that doubles as WHQL driver for Windows 10, will install it later today....
      My ComputerSystem Spec


  6. Posts : 17,762
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Dec 2017 #6

    Can the person who owns the computer start a thread in our sister website Seven Forums and post the Panther logs?

    Or can you perform some troubleshooting steps > perform an upgrade > and if it fails post Panther logs?
      My ComputerSystem Spec

  7.    26 Dec 2017 #7

    I have access to the system in question, let me know the file names (logs) you're looking for...

    Thanks z...
      My ComputerSystem Spec


  • Posts : 17,762
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Dec 2017 #8

    These files: msinfo32, dxdiag, mini dumps, memory dumps, drivers, hosts, install, uninstall, services, startup, event files, all of the Panther logs that can be found, etc.

    Running this command may be easy to capture many of the on the desktop:

    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform


    Please run these commands to post test results into the thread:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /x /f /r
    4) Windows update troubleshooter
    5) Please post an image of Disk management > widen the columns for volume and status > make sure the contents within these column headings is not cut off.
    6) Download and install minitool partition wizard: MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com > post an image into the thread
      My ComputerSystem Spec

  •    27 Dec 2017 #9

    Thanks for your help z...

    Windows update troubleshooter did not fix all issues:

    Click image for larger version. 

Name:	update error.jpg 
Views:	60 
Size:	47.8 KB 
ID:	169713

    The "sfc ..." command found no issues:

    Click image for larger version. 

Name:	sfc.jpg 
Views:	60 
Size:	43.4 KB 
ID:	169714

    Disk manager:

    Click image for larger version. 

Name:	disk.jpg 
Views:	2 
Size:	110.6 KB 
ID:	169715

    The "dism /online...." exits with error 87:

    Click image for larger version. 

Name:	dism.jpg 
Views:	60 
Size:	47.1 KB 
ID:	169716

    I'll zip up and upload the output of the "md "%USERPROFILE%\Desktop\CollectedFiles..." in the next post...
      My ComputerSystem Spec

  •    27 Dec 2017 #10

    The "CollectedFiles" folder is too large to upload. Removed the "eventlog.txt" file and zipped up the folder content:

    Collected Files.zip

    The "eventlog.txt" file zipped:

    eventlog.zip

    The attached "setuperr.log" is from the last time Windows 10 update failed:

    setuperr.log

    The attached "setupact.log" (zipped) is from the last time Windows 10 update failed:

    setupact.zip
      My ComputerSystem Spec


  •  
    Page 1 of 4 123 ... LastLast

    Related Threads
    There's been some talk recently of the upgrade advisor not being available in the Store on various Windows 8.1 phones or if available it will state the upgrade is not available. This was my experience recently with an unlocked 640. At one point it...
    I feel that we as experts on this forum should try and persuade any novices who are not sure about upgrading to Windows 10 should help explain why its good for them to upgrade from earlier versions. So I'll start off: Latest security ...
    I have really found that the Windows Ten Forums users really know how to help others and here is my question. Some years ago I wanted to purchases a family pack 3X of Windows 7, and I purchased (sealed package) the one I have in my hand but it...
    I currently have a system running legitimate copies of windows 7 &8.1 on separate partitions on the same drive. Not using any special boot loader, just dual boot menu in windows. Would like to know the best way to upgrade the windows 8.1 while...
    my bro windows 8.1 pro OEM i dont get tray icon windows upgrade i did click windows update still noting to get tray icon windows 10 upgrade
    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    Designer Media Ltd
    All times are GMT -5. The time now is 16:52.
    Find Us