Windows 10 17063 will not install - code 0xC0000005: ACCESS_VIOLATION

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  1. TwoXfour
    Posts : 10
    Windows 10 Pro
       New #1

    Windows 10 17063 will not install - code 0xC0000005: ACCESS_VIOLATION


    Trying to upgrade to 17063, Installer gets to PRE_OOBE phase, and rolls back to prev version.
    The result is the same via Windows update, and trying a build 17063 ISO.
    Delving in the logs reveals:
    Code:
    FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFE205E4643 in C:\Windows\System32\provengine.dll (+0000000000004643)
    I have tried disabling most non MS drivers with autoruns, no change.
    No Broadcom drivers installed.
    Non essential devices removed from system.
    SFC reports no issues, a DISM cleanup has been performed.

    Logs and dump >> Errorlogsplusdump.zip - Hostr, download and share anything.

    One odd aspect to it, which I feel is a clue, is that I have multiple 'Windows.Old' being generated every update attempt (currently at Windows.old(25))
    All Windows.old are exactly the same folder structure, containing one branch of folders, with the last one throwing an error when opened
    Code:
    C:\Windows.old(25)\Users\Robba\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy
    In this directory, is a single folder, called 'LocalState..' (note periods).
    attempting to open or remove the folder will provide the below error, also, attempting to edit security properties gives: 'the requested security information is either unavailable'

    Code:
    [Window Title]
Location is not available

[Content]
C:\Windows.old(25)\Users\Robba\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\LocalState is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you’re connected to the network or Internet, and then try again. If the location still can’t be found, it might have been moved or deleted.

[OK]
    Anyone have any suggestions? I like a good problem to solve, but need leading in the right direction :)
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  3. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    Clicking on the link displayed that the file may not be safe.
    Please use one drive or drop box to post share links into the thread.

    Download and install everything:
    voidtools

    Look for these Panther log folders/files and post the files that you find using one drive or drop box share links:

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup

    This is a log collector that is used in another forum.
    Please run it and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
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  4. TwoXfour
    Posts : 10
    Windows 10 Pro
    Thread Starter
       New #3

    Contents of C:\Windows\Panther BT-Panther.zip - Google Drive
    Contents of C:\$WINDOWS.~BT before WU cleaned it for upgrade attempt C-Windows-Panther.zip - Google Drive
    Log collector ASUSTEK-23_12_2017_203252_92.zip - Google Drive

    eventlogs eventlogs.zip - Google Drive
    Blubox.log BlueBox.zip - Google Drive
      My Computer
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  6. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    The website has strict rules about piracy.
    Help can only be offered after the removal of the pirated software.
      My Computer
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  7. TwoXfour
    Posts : 10
    Windows 10 Pro
    Thread Starter
       New #5

    Which is?
      My Computer
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  8. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #6

    Adobe software
      My Computer
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  9. TwoXfour
    Posts : 10
    Windows 10 Pro
    Thread Starter
       New #7

    Never used it, thats down to the kids. I've removed the offending install folders.
      My Computer
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  10. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    The event logs displayed the installation failure since 11/23/2017.
    There have been numerous crashes.

    In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
    under startup and recovery click settings > post an image into the thread.
    under performance click settings > on performance options click the advanced tab > under virtual memory click change > post an image into the thread

    post a new zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums

    using file explorer search for: C:\Windows\memory.dmp > post a share link into the thread
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  12. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #9

    See if you can find this file: C:\Windows\Panther\mndD9AC.diagerr.mdmp > post one drive or drop box share link into the thread.


    Code:
    2017-12-22 21:04:26, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFE205E4643 in C:\Windows\System32\provengine.dll (+0000000000004643).  Minidump attached (102495 bytes) to diagerr.xml and C:\Windows\Panther\mndD9AC.diagerr.mdmp.
    Code:
    2017-12-22 20:51:43, Error                 SP     CFinalizeCriticalBoundary::DoExecute: Cannot create hardlink betweeen C:\$WINDOWS.~BT\Sources\SetupPlatform.exe and C:\WINDOWS\System32\OOBE\SetupPlatform\SetupPlatform.exe. Error: 0x000000b7[gle=0x000000b7]
    Code:
    2017-12-22 20:57:11, Error                 SYSPRP HVCI: Compatibility check failed due to VBS_COMPAT_ISSUES 0x000001FC[gle=0x00000490]
    Last edited by zbook; 23 Dec 2017 at 16:56.
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  13. TwoXfour
    Posts : 10
    Windows 10 Pro
    Thread Starter
       New #10

    Yep, its been throwing the same issue since trying to upgrade to 17046.



    Windows 10 17063 will not install - code 0xC0000005: ACCESS_VIOLATION-s-r.pngWindows 10 17063 will not install - code 0xC0000005: ACCESS_VIOLATION-vm.png

    Dump files requested do not exist
    C:\Windows\Panther\mndD9AC.diagerr.mdmp, but see last attachment
    C:\Windows\memory.dmp
    I had run a drive cleanup about 4 upgrade attempts ago.
    Windows 10 17063 will not install - code 0xC0000005: ACCESS_VIOLATION-nothere.pngWindows 10 17063 will not install - code 0xC0000005: ACCESS_VIOLATION-panther.png

    ASUSTEK-23_12_2017_215217_58.zip - Google Drive

    Found the dump in one of the Windows~BT panther folders I kept aside
    mndD9AC.diagerr.zip - Google Drive
      My Computer
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