Windows 10: Fall Creators Update 1709 Failed to install - need help Solved

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  1.    21 Dec 2017 #1

    Fall Creators Update 1709 Failed to install - need help


    To begin here our PC specs currently running Windows 10 Home Version 1607 (build: 14393.321)
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    I'm now a member of the Fall Creators Update Failed to install group. I've tried to install with windows update and this came up.
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    I've tried using the media creation tool, windows update assistant, and downloaded a window 10 ISO for a standalone install but they have all failed. Windows update continues to attempt to install these updates but fails. It would be nice to stop these updates from attempting until a solution is found.

    Here is the setupact and setuperr files.


    Any words of wisdom would be much appreciated. thanks in advance.
    Fall Creators Update 1709 Failed to install - need help Attached Files
      My ComputersSystem Spec


  2. Posts : 6,059
    Windows 10 Pro Build 1709
       21 Dec 2017 #2

    Hi unclegennie. Sorry to hear about your membership.

    First I would try the updated Trouble Shooter for Windows 10

    https://support.microsoft.com/en-us/...troubleshooter

    Once download disconnect from Internet.

    Once you've run the Trouble Shooter I would then follow these items before retrying the update.
    These are quick fixes from an article on resolving Window Updates issues.
    Quick fixes
    The following steps can resolve many Windows upgrade problems.

    • Remove nonessential external hardware, such as docks and USB devices. (In a number of situations only having the OS drive connected has helped. Before doing this ensure you are not impacting any Raids or Storage Pools you have set up. If you are you may wish to leave them connected.)
    • Check all hard drives for errors and attempt repairs. To automatically repair hard drives, open an elevated command prompt, switch to the drive you wish to repair, and type the following command. You will be required to reboot the computer if the hard drive being repaired is also the system drive.
      • chkdsk /F

    • Attempt to restore and repair system files by typing the following commands at an elevated command prompt. It may take several minutes for the command operations to be completed. For more information, see Repair a Windows Image.
      • DISM.exe /Online /Cleanup-image /Restorehealth
      • sfc /scannow

    • Uninstall Non Microsoft Anti Virus software
      • Use Windows Defender for protection during the upgrade.
      • Verify compatibility information and re-install antivirus applications after the upgrade.

    • Uninstall all nonessential software.
    • Update firmware and drivers. There is some risk to updating BIOS's. I noticed there is one for your board to improve compatibility with 5th Generation processors. Updating a BIOS is something only you can decide whether to do or not do.
    • Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
    • Verify at least 16 GB of free space is available to upgrade a 32-bit OS, or 20 GB for a 64-bit OS.


    Once complete connect to Internet, navigate to Setup and double click. (Assume you made USB key with MCT)


    Ken
      My ComputerSystem Spec


  3. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #3

    This is a log collector that we use in another forum.
    Please run it and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums



    0x8007001F, 0x50015
    MSG_INSTALLUI_SWITCH_TO_ERROR_PAGE



    Download and install Everything search:
    voidtools

    Look for these log files and post any that you find into the thread:
    C:\Windows\Panther
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
      My ComputerSystem Spec

  4.    22 Dec 2017 #4

    Ken Thanks for getting back to me so soon. I should let you know that I have tried many of your suggestions with no luck. I should also let you know I tried to run sfc /scannow and the Dism commands in admin cmd prompt, but received this: "windows resource protection could not start the repair service". I have an SSD as my main OS drive, so not sure if I need to or even can run chkdsk /f safely. I've also tried upgrading with a downloaded ISO from Microsoft while disconnecting during install, but no luck.
      My ComputersSystem Spec


  5. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #5

    Open administrative command prompt and type or copy and paste:
    1) dism /online /cleanup-image /checkhealth
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) scan /scannow
    5) chkdsk /scan
    6) When all of the above have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) This evening/night run this command overnight:
    Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    8) Use the information in this link to find the chkdsk report in the event viewer and post the results into the thread using a one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


  6. Posts : 6,059
    Windows 10 Pro Build 1709
       22 Dec 2017 #6

    Good to hear that you tried many of the ideas. That said did you run the trouble shooter? I think you really have to do all of them.

    Chkdsk is fine on SSD. Have seen a couple of successes with people only having their boot drive connected.
      My ComputerSystem Spec

  7.    22 Dec 2017 #7

    Thanks for your help zbook. I've downloaded and ran DM log Collector, and attached the results. I've also used Voidtools (Everything) but have a few questions. For example, do I look in C:\Windows\Panther for the log files: setupmem.dmp, setupapi.dev.log, BlueBox.log,
    Event logs (*.evtx), because their wasn't any. I'm a little confused about the rest of your instructions on locating the other logs, the actual pathways and where to look. I have no idea where to look for this "$Windows.~bt\Sources\Rollback*.evtx". When I enter this in the search area in Voidtools it shows nothing. I did find "C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml and uploaded it.
    Fall Creators Update 1709 Failed to install - need help Attached Files
      My ComputersSystem Spec


  8. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #8

    By default the Panther logs are hidden.
    So when using file explorer you should modify to show hidden files.
    Everything search does not need to be modified to show hidden files.
    Everything is much faster than file explorer search.
    For everything it will display the most results with the fewest characters. Then as you type more characters the search results become narrow.
    So enter the characters into the search and find as many of the panther files in the list and post what you can find into the thread using one drive or drop box share links.

    For example to find: $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    it may not appear exactly in this form.
    So type:
    rollback
    setupapi
    dev.log
    panther
    etc.
      My ComputerSystem Spec

  9.    22 Dec 2017 #9

    Hi Ken I ran the troubleshooter and it said it fixed some problems. So I ran windows update again and this was the result.
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      My ComputersSystem Spec


  10. Posts : 14,337
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #10

    The log files displayed that you had the following corruption problems:
    a) Master File Table (MFT) drive files system
    b) registry hive

    There were BSOD with bugchecks 133 and 74
    Bugcheck 74 is bad system config info and indicated that there was an error in the registry.




    1) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
    2) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
    4) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
    5) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    6) Click analyze > look for dead or deaddead in the results > post the results into the thread
    7) Run the DM log collector after all of the above steps and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    BSOD - Posting Instructions - Windows 10 Forums
    8) Turn off Windows fast startup:Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials







    Code:
    Event[3662]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2016-10-23T21:31:30.566  Event ID: 1122  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The registry hive was corrupt. Error information: Event[3663]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2016-10-23T21:31:30.566  Event ID: 1122  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The registry hive was corrupt. Error information: Event[3664]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2016-10-23T21:31:30.566  Event ID: 1122  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The registry hive was corrupt. Error information: Event[3665]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2016-10-23T21:31:30.566  Event ID: 1122  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The registry hive was corrupt. Error information: Event[3666]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2016-10-23T21:31:30.566  Event ID: 1122  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The registry hive was corrupt. Error information:
    Code:
    Event[3598]:  Log Name: System  Source: Ntfs  Date: 2016-10-23T19:54:05.588  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: A corruption was discovered in the file system structure on volume C:.The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x2000000000090.  The name of the file is "\Windows\System32\config\SOFTWARE.LOG2".
    Code:
    Event[28597]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2017-12-21T14:53:56.638  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[3597]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2016-10-23T19:54:05.588  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: Volume C: (\Device\HarddiskVolume2) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    Code:
    Event[3823]:  Log Name: System  Source: Display  Date: 2016-10-23T22:01:10.760  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-3P8045C  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[3511]:  Log Name: System  Source: Ntfs  Date: 2016-10-23T17:21:47.419  Event ID: 130  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The file system structure on volume C: has now been repaired.Event[3512]:  Log Name: System  Source: Ntfs  Date: 2016-10-23T17:21:47.775  Event ID: 130  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-3P8045C  Description: The file system structure on volume C: has now been repaired.
    Code:
    Event[2153]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2016-10-01T09:03:14.902  Event ID: 1005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-3P8045C  Description: Unable to produce a minidump file from the full dump file.
    Code:
    Event[9696]:  Log Name: System  Source: cdrom  Date: 2017-02-12T15:09:46.249  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Cindy-PC  Description: The device, \Device\CdRom0, has a bad block.
    Code:
    Event[29236]:  Log Name: System  Source: Microsoft-Windows-TaskScheduler  Date: 2017-12-22T11:13:39.239  Event ID: 414  Task: Task Misconfiguration  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: Task Scheduler service found a misconfiguration in the NT TASK\OneDrive Standalone Update Task-S-1-5-21-824825727-3568302656-2114204064-1001 definition. Additional Data: Error Value: %localappdata%\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe.
    Code:
    Event[29059]:  Log Name: System  Source: Microsoft-Windows-FilterManager  Date: 2017-12-22T07:42:05.981  Event ID: 4  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T08:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy5'.  The filter returned a non-standard final status of 0xC000000D.  This filter and/or its supporting applications should handle this condition.  If this condition persists, contact the vendor.
    Code:
    Event[28616]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-12-21T14:53:57.322  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[28566]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-12-21T08:52:35.910  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[22911]:  Log Name: System  Source: Microsoft-Windows-DriverFrameworks-UserMode  Date: 2017-10-19T22:35:29.510  Event ID: 10116  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: The device Apple iPod (location Port_#0004.Hub_#0004) is offline due to a user-mode driver crash.  Windows will attempt to restart the device in the shared process 1 more times before moving the device in its own process.  Please contact the device manufacturer for more information about this problem.
    Code:
    Event[22910]:  Log Name: System  Source: Microsoft-Windows-DriverFrameworks-UserMode  Date: 2017-10-19T22:35:29.509  Event ID: 10110  Task: User-mode Driver problems.  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Cindy-PC  Description: A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.
      My ComputerSystem Spec


 
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