Latitude E5470/EVO 850SSD Hung on Getting Files Ready Win 10

  1. Posts : 2
    Windows 10 Pro x64

    Latitude E5470/EVO 850SSD Hung on Getting Files Ready Win 10

    Brand new Dell Latitude E5470. Never turned it on. Popped out the hard drive and put a brand new Samsung EVO 850 500GB SSD in it. Created a new USB installer from the Windows 10 Media Creation tool. Booted the computer. Windows installer started up just fine, seemed normal. Except the installer just freezes on "Getting files ready for installation (92%)". It actually isn't always 92. If I reboot, the installer starts again normally and goes through the same process. Then gets stuck, sometimes earlier, sometimes the same.

    What's the best way to get this install to go through?
      My Computer

  2. Posts : 516
    Windows 10 Professional 64bit

    Hi and Welcome to TenForums!

    Was the SSD formatted before installing Windows? How long did you let the installation sit before cutting the power?

    Have you attempted to remake your Windows media USB? Make sure it is a USB 16GB.
      My Computer

  3. Posts : 2
    Windows 10 Pro x64
    Thread Starter

    The SSD was straight out of the box. So I did hit the Format button as part of the Windows 10 install when given the opportunity.
    I let it sit for about an hour and a half without movement.
    I did make a new Windows media USB this afternoon, and it is on a 16GB USB.
      My Computer

  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit

    Try these steps:
    1) Perform the installation from the bootable windows 10 iso without internet:
    If available mechanically turn off wireless, disconnect cat5e or ethernet, turn off router.
    2) When using the iso for the menu choice get important updates select not right now
    3) Remove non-essential hardware (printers, headset, bluetooth devices, speakers, docking station, extra drives, etc.)
    4) After Windows 10 vesion 1709 is installed connect to the internet and perform updates
    5) install drivers from the Dell website
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:57.
Find Us

Windows 10 Forums