Windows 10: Optiplex 7010 Upgrade win7 to win10 failed

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  1.    20 Dec 2017 #1

    Optiplex 7010 Upgrade win7 to win10 failed


    Looking for some advice. As stated, I'm trying to upgrade a Dell Optiplex 7010 from Win7 to Win10 and keep getting a failed install due to 0xC1900101-0x30017 "the installation failed in the first_boot phase with an error during boot operation". Normally I would do a clean install but this is a company PC and I'm not sure how I'd get back all the software, i.e MS Office, that was included with the PC. I still have the "Recovery Partition" which, if used, would get back my apps, but take me back to Win7. If I have to do a clean install how to recovery the MS Office apps?

    Thank in advance.

    Ps. Of course I've also backed up all with Aomei Backupper.
      My ComputerSystem Spec


  2. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       20 Dec 2017 #2

    Hi hooutoo.

    Here is an article on the upgrade process. While your specific code 0x30017 is not listed there is a section on 0xC1900101. Most of the fixes in the series talk to drivers and connected equipment. Have a look.

    https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

    Update your drivers where possible, disconnect gear that is not need for upgrade. make sure Windows updates are up to date.


    Ken
      My ComputerSystem Spec

  3.    21 Dec 2017 #3

    Ken... wanted to say thanks for the reply. Still no luck but will try again tonight when I get home. I noticed the firmware on my box was way out of date so will do a bios upgrade tonight and see what happens.
      My ComputerSystem Spec


  4. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       21 Dec 2017 #4

    I would also check the drivers listed on the site. Lots are listed and while it will take a little time the information listed on the site is quite detailed.

    You are accepting to option to download updates as part of installation.

    Can you find the logs Setupact.log and Setuperr.log and $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log mentioned in the article.
      My ComputerSystem Spec


  5. Posts : 17,743
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #5

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) chkdsk /scan
    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Place the computer into clean boot while in administrative command prompt:

    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    6) shutdown /r (you will reboot the computer so that it is in clean boot)


    See if this step fixes the failed upgrade:

    replace: C:\Windows10Upgrade\wimgapi.dll
    with: C:\Windows\System32\wimgapi.dll

    1) open file explorer
    2) open system32 folder
    3) find wimgapi.dll file
    4) copy it with control c
    5) find windows10upgrade folder
    6) open it and paste the wimgapi.dll file into the folder
    7) when prompted to replace > yes
    8) close all folders
    9) use upgrade assistant or windows 10 iso to upgrade
    10) report results into the thread


    Also before the upgrade:
    1) disconnect all peripheral devices from the computer except
    wired mouse
    wired keyboard
    monitor
    (remove headset, speakers, printers, docking station, xbox, etc.)
    2) uninstall all non-Microsoft AV/firewall products (always on and manual) and use only Windows defender
    Last edited by zbook; 22 Dec 2017 at 09:10.
      My ComputerSystem Spec

  6.    22 Dec 2017 #6

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk
    The type of the file system is NTFS.
    Volume label is Win7Pro.

    WARNING! F parameter not specified.
    Running CHKDSK in read-only mode.

    CHKDSK is verifying files (stage 1 of 3)...
    366592 file records processed.
    File verification completed.
    831 large file records processed.
    0 bad file records processed.
    1722 EA records processed.
    44 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 3)...
    430738 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 3)...
    366592 file SDs/SIDs processed.
    Security descriptor verification completed.
    32074 data files processed.
    CHKDSK is verifying Usn Journal...
    37389368 USN bytes processed.
    Usn Journal verification completed.
    Windows has checked the file system and found no problems.

    231926078 KB total disk space.
    144924876 KB in 230062 files.
    137452 KB in 32075 indexes.
    0 KB in bad sectors.
    478474 KB in use by the system.
    65536 KB occupied by the log file.
    86385276 KB available on disk.

    4096 bytes in each allocation unit.
    57981519 total allocation units on disk.
    21596319 allocation units available on disk.
    C:\Windows\system32>
      My ComputerSystem Spec


  7. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       22 Dec 2017 #7

    Were you able to find those logs?
      My ComputerSystem Spec


  • Posts : 17,743
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #8

    The displayed result in post #6 did not have chkdsk /scan

    1) Please open administrative command prompt and copy and paste: chkdsk /scan
    2) When it has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  •    22 Dec 2017 #9

    Scan is an invalid option for Chkdsk in windows 7. Also it seems that your document assumes I'm on Win8 I believe.
      My ComputerSystem Spec


  • Posts : 17,743
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #10

    1) Download and install everything:
    voidtools

    2) Search for any of these panther folders/files and post any files into the thread using one drive or drop box share links:
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
      My ComputerSystem Spec


  •  
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