Windows 10: Optiplex 7010 Upgrade win7 to win10 failed

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  1.   My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,577
    Windows 10 Pro x64 Build 1803
       22 Dec 2017 #12

    How much free space do you have on drive. I think for 64 bit update you need 20GBs. Your error log has this a one error.
      My ComputerSystem Spec

  3. Posts : 20,789
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #13

    2017-12-22 12:16:55: Process exit code: [0x800705BB]
    2017-12-22 12:26:19: Process exit code: [0x800704C7]
    2017-12-22 12:26:21: MainHr: Error = 0x800704C7
    2017-12-22 12:24:55, Warning DU DU::CDUUpdate::GetFlightID: Failed to get IUpdateInternalProperty interface from update. hr = 0x80004002
    2017-12-22 12:25:10, Info MOUPG CInstallUI::ShowExitingSetup: Posted MSG_INSTALLUI_SWITCH_TO_PROGRESS_PAGE2017-12-22 12:25:10, Info MOUPG CInstallUI::OnProgressChanged: Cancel is requested. Returning ERROR_REQUEST_ABORTED2017-12-22 12:25:10, Error MOUPG CInstallUI::OnProgressChanged(531): Result = 0x800704D32017-12-22 12:25:10, Error MOUPG CSetupUIManager::OnProgressChanged(277): Result = 0x800704D3
    2017-12-22 12:16:58, Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x800700572017-12-22 12:16:58, Warning MOUPG SetupUI::BlockSystemSleep - CheckConnectedStandby failed: [0x80070057]
    2017-12-22 12:18:01, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)2017-12-22 12:18:01, Warning SPValidateProductKey: Failed to call PidGenX to validate product key
    2017-12-22 12:20:22, Warning DU DU::CDUSession::GetNetworkCost: CoCreateInstance failed for network cost manager. hr = 0x80040154
    2017-12-22 12:24:12, Warning DU DU::CDUSession::Search: Failed to get the IUpdateSearcherInternal object for getting driver sets. hr = 0x800040022017-12-22 12:24:12, Warning DU DU::CDUSession::Search: Failed to get the IUpdateInternalConfiguration object for skipping existing drivers. hr = 0x80004002
    2017-12-22 12:23:44, Error SP CDownloadDUUpdates:oExecuteInternal: Did not find hard disk space needed, when update cab files will not be extracted. This is unexpected! hr = 0x8000ffff2017-12-22 12:23:44, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF2017-12-22 12:23:44, Error MOUPG DUImage: Failed to execute GDR search and download [0x8000ffff]
    2017-12-22 12:26:16, Error SP CDownloadDUUpdates:oExecuteInternal: Failed to download updates. hr = 0x800704c7
    2017-12-22 12:26:17, Warning Either AlwaysRestartDiagTrack was specified, or ForceUpload failed with error code=0x800706d9, restarting the diagtrack service to upload the etl
    2017-12-22 12:26:17, Info MOUPG SetupNotify::Remapping internal cancellation request [0x800704D3] -> [0x800704C7]2017-12-22 12:26:17, Info MOUPG SetupNotify::Leaving well-known error [0x800704C7] as-is for WU/Store
    2017-12-22 12:18:01, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    2017-12-22 12:23:44, Error SP CSetupPlatform:ownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF

    The exact failure and fix I was not able to find.
    Give this a try and let us know if it works:
    replace: C:\Windows10Upgrade\wimgapi.dll
    with: C:\Windows\System32\wimgapi.dll
      My ComputerSystem Spec

  4.    22 Dec 2017 #14

    I;ve had a full day at the office, will pursue in the morning.

    Thanks for your help! Happy Holidays
      My ComputerSystem Spec

  5. Posts : 20,789
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Dec 2017 #15

    Plan an upgrade attempt this weekend.
    Replace: C:\Windows10Upgrade\wimgapi.dll with: C:\Windows\System32\wimgapi.dll perform these additional steps before upgrading

    Run through this check list before the next upgrade attempt:

    1) remove nonessential hardware
    USB devices
    bluetoot devices
    USB drives (other than a windows 10 iso if used for the upgrade)

    2) These should be the only attached devices:
    wired mouse
    wired keyboard

    Any of these that have been done in the past week are not necessary to repeat:

    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /x /f /r
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)

    7) Verify that the drive has > 27 GB free space (At least 25 GB is needed for creating dumps)

    8) Place the computer in clean boot:
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    9) Remove all unused SATA devices

    10) Uninstall non-Microsoft disk encryption software

    11) Run disk cleanup to clean temporary and system files
      My ComputerSystem Spec

  6.    24 Dec 2017 #16

    Just wanted to give a shout out to both Caledon Ken & ZBOOK for all your help.

    As it turned out is was a ****ing Anti-Virus program of which there were no less than 3 installed on this box. It's an old company end-user box that's probably had a half dozen users use it over the years with all kinds of little browser bars, stupid little utilites and of course lots of anit-virus crap. I just uninstall everything but the essentials and BAM!, the upgrade work just like it should.

    Again thanks and HAPPY HOLIDAYS!
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 10,577
    Windows 10 Pro x64 Build 1803
       24 Dec 2017 #17

    Excellent news.

    Happy Holidays to you as well.
      My ComputerSystem Spec

  8. Posts : 20,789
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Dec 2017 #18

    That's great.
    Happy holidays.
      My ComputerSystem Spec

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