Fall upgrade failed to install, PC cannot reinstall windows

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  1. Posts : 6
    win10
       #1

    Fall upgrade failed to install, PC cannot reinstall windows


    Hi. I built a new PC last week. Everything was working fine, save for some problems with the DVD drive recognition dropping out (old driveproblemsI think) until I tried to install the latest MS update. This took around 8 hours, with the screen on 98% complete for most of this time, then the system rebooted and started telling me 'the previous version of Windows will be reinstalled'. This was around 12 -14 hours ago - the computer is still dispaying this screen.

    Any advice on what to do here?
      My Computer


  2. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    When you installed windows which version and build was installed?
    Is the problem a windows update or upgrade?

    If the problem is an upgrade the Panther logs can be troubleshooted.

    In the lower left corner search type winver > post the image into the thread.
    In the lower left corner type windows update > post an image into the thread
    Click update history > post an image into the thread.
    If you see an error message or code > post into the thread
      My Computer


  3. Posts : 6
    win10
    Thread Starter
       #3

    I installed a brand new store purchased CD copy of Win10 OEM (German) Home 64bit 10 days ago, fresh SSD, no upgrade from Win7 or anything like that. It seems to be version 1703, the build date on the pack says 9-3-17.

    Yesterday I tried to use the update assistant in win10 to update to the 'latest' settings. As I say, it spent about 7 hours installing the new update, hung at 98% for the final 4-5 hours and then after 7 hours restarted and instead of loading windows the a black screen with a moving (not frozen) circle comes up with 'Die Vorherige Version von Windows wird weiderhergestellt' (the previous version of windows is being installed). It has now been in this state for around 16 hours, with absolutely no sign of progress.

    I'm now at the point where I have just downloaded an iso of the fall creators update on a usb stick, from what I have read it seems I can boot from this, and the upgrade should perform like magic or something?

    Otherwise my option seems to be to remove the SSD, attach it to this laptop using a SATA to USB 3 caddy, format it then reload windows from the CD. However, I'm a little worried about doing this as it is an OEM copy and I seem to remember having had a problem doing something similar on a long previous OEM edition of windows and it being a nightmare which ended in having to contact microsoft.
      My Computer


  4. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please post images per post #2:
    Take Screenshot in Windows 10 General Tips Tutorials
    If there is any problem posting images please use one drive or drop box share links.

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

    Open administrative command prompt and type:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) Lpksetup /u
    5) slmgr /dlv
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Post images or share links into the thread.
      My Computer


  5. Posts : 6
    win10
    Thread Starter
       #5

    I can't post a screenshot or enter CMD prompt because I can't enter windows, as described?
      My Computer


  6. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    What happens with a power off and boot?
    What do you see?

    Is it a boot loop?

    Create a bootable windows 10 iso> Download Windows 10
    Follow the steps in this link:
    Clean Install Windows 10 Installation Upgrade Tutorials
      My Computer

  7. dmccoy's Avatar
    Posts : 158
    Windows 10
       #7

    If you have the Windows 10 disk then follow the guide in link below to perform Reset or clean install

    Clean Install Windows 10 Installation Upgrade Tutorials
      My Computer


  8. Posts : 6
    win10
    Thread Starter
       #8

    I'll find out.

    I have already created a downloadable USB stick with the installation tool on ready to go
      My Computer


  9. Posts : 6
    win10
    Thread Starter
       #9

    OK, if I reboot then I get exactly the same screen , telling me a previous version of windows is being installed.

    If I reboot with my Win 10 CD in the drive I get a lilac screen with a turquiose windows box on it, then a message telling me an upgrade has already been detected as being in progress and that I can either click yes and continue with this or no and do a fresh install. Clicking yes returns me to the dreaded loop.

    Now I'll try seeing what happens if I boot using the win10 usb tool thing. Edit - i get the same option with the CD.


    Looking at it I am going to have to go for the fresh install option, would I be quicker/better off doing this from the CD version or from the USB stick (usb3)?
      My Computer


  10. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Either one should work.
    Speed is a guess.

    If the CD is 1703 then use the iso which should be 1709.

    Delete partitions > make an unallocated drive > install windows 10 1709 > perform updates > install drivers > install applications
      My Computer


 
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