GW10 Troubleshooter says I'm not eligible!

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  1. Posts : 5
    Win7 Professional
       #1

    GW10 Troubleshooter says I'm not eligible!


    Hi, here's an odd one.
    I'm using Win7 64bit Professional SP1, with all updates, but haven't got the GW10 icon.
    Tried using the FixGWX program, that didn't fix it.
    I ran the Windows Troubleshooter, it says I'm not eligible (screenshots below).
    It says I'm using Win 6.1 on an amd64 which is ridiculous! I'm using Win 7.1 on an Intel i7.
    The usual Computer Properties screen shows the correct results.

    What is going wrong here?
    GW10 Troubleshooter says I'm not eligible!-gw1.pngGW10 Troubleshooter says I'm not eligible!-gw2.png

    GW10 Troubleshooter says I'm not eligible!-windows_30july15.png
      My Computer


  2. Posts : 1,366
    Windows 10 Pro x64
       #2

    If this is a legit install that's activated, just download the Media Creation Tool and run the upgrade from there.
      My Computer


  3. Posts : 184
    Windows 10 Pro
       #3

    Hi @Roger99 welcome to TenForums!

    Firstly, can you confirm that your windows has all available updates installed? We can take a look further once that is confirmed.
      My Computer


  4. Posts : 3,257
    Windows 10 Pro
       #4

    FYI, Windows 7 is Windows 6.1.

    Vista was Windows 6.0. Windows 8 was 6.2, 8.1 was 6.3, and 10 is 6.4
      My Computer


  5. Posts : 5
    Win7 Professional
    Thread Starter
       #5

    Windows Sniper said:
    Hi @Roger99 welcome to TenForums!
    Firstly, can you confirm that your windows has all available updates installed? We can take a look further once that is confirmed.
    I checked this morning. Everything up to date. And yes, it's a legit copy of Win 7 Pro.
      My Computer


  6. Posts : 14,630
    Windows 10 IoT
       #6

    Try this, http://www.microsoft.com/en-us/softw...load/windows10 You can do an upgrade via that tool without having to create any media.
      My Computer



  7. Posts : 14,630
    Windows 10 IoT
       #7

    Do you have Service pack 1 installed? I see it listed in the screen shot but can't tell if its telling you its installed, or showing you the link to actually install it?
      My Computer


  8. Posts : 5
    Win7 Professional
    Thread Starter
       #8

    alphanumeric said:
    Do you have Service pack 1 installed? I see it listed in the screen shot but can't tell if its telling you its installed, or showing you the link to actually install it?
    Yes, I've been using SP1 since it first came out.
      My Computer


  9. Posts : 14,630
    Windows 10 IoT
       #9

    Roger99 said:
    Yes, I've been using SP1 since it first came out.
    OK, just wanted to make sure. If you didn't that would explain why you don't qualify.
      My Computer


  10. Posts : 54
    Windows 10 Pro
       #10

    Roger99 said:
    Yes, I've been using SP1 since it first came out.
    If you are running Windows 7 and it says that Windows is not up to date then it is not up to date. Update it! Read all the past posts that people took time to do and you should be fine.
      My Computer


 

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