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  1.    30 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 5
    Win7 Professional

    GW10 Troubleshooter says I'm not eligible!


    Hi, here's an odd one.
    I'm using Win7 64bit Professional SP1, with all updates, but haven't got the GW10 icon.
    Tried using the FixGWX program, that didn't fix it.
    I ran the Windows Troubleshooter, it says I'm not eligible (screenshots below).
    It says I'm using Win 6.1 on an amd64 which is ridiculous! I'm using Win 7.1 on an Intel i7.
    The usual Computer Properties screen shows the correct results.

    What is going wrong here?
    Click image for larger version. 

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    Click image for larger version. 

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      My ComputerSystem Spec
  2.    30 Jul 2015 #2
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    If this is a legit install that's activated, just download the Media Creation Tool and run the upgrade from there.
      My ComputerSystem Spec
  3.    30 Jul 2015 #3
    Join Date : Mar 2014
    England
    Posts : 185
    Windows 10 Pro

    Hi @Roger99 welcome to TenForums!

    Firstly, can you confirm that your windows has all available updates installed? We can take a look further once that is confirmed.
      My ComputerSystem Spec
  4.    30 Jul 2015 #4
    Join Date : Sep 2014
    Nashville, TN
    Posts : 3,143
    Windows 10 Pro

    FYI, Windows 7 is Windows 6.1.

    Vista was Windows 6.0. Windows 8 was 6.2, 8.1 was 6.3, and 10 is 6.4
      My ComputerSystem Spec
  5.    30 Jul 2015 #5
    Join Date : Jul 2015
    Posts : 5
    Win7 Professional
    Thread Starter

    Quote Originally Posted by Windows Sniper View Post
    Hi @Roger99 welcome to TenForums!
    Firstly, can you confirm that your windows has all available updates installed? We can take a look further once that is confirmed.
    I checked this morning. Everything up to date. And yes, it's a legit copy of Win 7 Pro.
      My ComputerSystem Spec
  6.    30 Jul 2015 #6
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,589
    Windows 10 IoT

    Try this, http://www.microsoft.com/en-us/softw...load/windows10 You can do an upgrade via that tool without having to create any media.
      My ComputerSystem Spec
  7.    30 Jul 2015 #7
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,589
    Windows 10 IoT

    Do you have Service pack 1 installed? I see it listed in the screen shot but can't tell if its telling you its installed, or showing you the link to actually install it?
      My ComputerSystem Spec
  8.    30 Jul 2015 #8
    Join Date : Jul 2015
    Posts : 5
    Win7 Professional
    Thread Starter

    Quote Originally Posted by alphanumeric View Post
    Do you have Service pack 1 installed? I see it listed in the screen shot but can't tell if its telling you its installed, or showing you the link to actually install it?
    Yes, I've been using SP1 since it first came out.
      My ComputerSystem Spec
  9.    30 Jul 2015 #9
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,589
    Windows 10 IoT

    Quote Originally Posted by Roger99 View Post
    Yes, I've been using SP1 since it first came out.
    OK, just wanted to make sure. If you didn't that would explain why you don't qualify.
      My ComputerSystem Spec
  10.    30 Jul 2015 #10
    Join Date : Jun 2015
    Posts : 54
    Windows 10 Pro

    Quote Originally Posted by Roger99 View Post
    Yes, I've been using SP1 since it first came out.
    If you are running Windows 7 and it says that Windows is not up to date then it is not up to date. Update it! Read all the past posts that people took time to do and you should be fine.
      My ComputerSystem Spec

 
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