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  1. Joined : Jul 2015
    Posts : 16
    Windows 10
       29 Jul 2015 #21

    can you disbale the non-intel gfx card in the bios before upgrading?
    then if it works, install Dell's Win 10 drivers for it and re-enable it? (I am at work and cannot test this)
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       29 Jul 2015 #22

    I couldn't find anything about disabling the card in the BIOS, but maybe I can disable it through the device manager. Ill try that then another attempt at the install lol.
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       29 Jul 2015 #23

    Okay so I disabled the card using the steps at the bottom of this thread:

    Windows is not using my NVIDIA GEFORCE Solved - Page 2 - Windows 7 Help Forums

    And tried the install once again. But it did the exact same thing as before. Gosh this is no fun.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 7
    Windows 10
       29 Jul 2015 #24

    My 2 cent


    I have the same issue. same laptop. Its the problem with the driver that microsoft is forcing us to install. its trying to force us install the latest drivers which is the problem and we cannot disable it!! the latest stable driver is 347.88 from Nvidia but microsoft is not downloading dat one, its making us install the 353.63 which is so crappy. I wonder how we are going to get to use windows 10.... trying to figure out a way ughh frustrating microsoft!!!!
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 1
    Win 8.1
       30 Jul 2015 #25

    I had exactly the same problem. Also Dell Inspiron 7537!
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 12
    Windows 8.1 and 10.
       30 Jul 2015 #26

    This fix worked for me.
    If you are at the black screen and cursor, then Microsoft says you may be at your boot signon screen but are unable to view the screen. The sign on is still there. So here is their fix:
    1. Push the control key. (This moves the focus to the password box)
    2. Enter your logon password and push <Enter>. (When I did this the cursor vanished.)
    NOW WAIT. It took my relatively fast Alien computer about 5 minutes to finish the set up and (SMILE) there was Windows 10.
    NOTE: If you have been pushing on the keyboard, you may need to reboot to get to a clean log on page to perform the above log on in the dark.
    GOOD LUCK.


      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 13
    Windows 10
       30 Jul 2015 #27

    JamesN said: View Post
    I have the same issue. same laptop. Its the problem with the driver that microsoft is forcing us to install. its trying to force us install the latest drivers which is the problem and we cannot disable it!! the latest stable driver is 347.88 from Nvidia but microsoft is not downloading dat one, its making us install the 353.63 which is so crappy. I wonder how we are going to get to use windows 10.... trying to figure out a way ughh frustrating microsoft!!!!
    Yesterday I started to think my laptop's graphic card was broken, is really the problem the graphic driver? I always had that problem installing a newer driver than 347.88, my laptop stopped working even in Windows 8.
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       30 Jul 2015 #28

    Taken from another thread where I posted the same problem...

    "I had the same problem with my Inspiron - after contacting tech support, they told me that this model is not yet compatible with windows 10 and if you restart it (maybe several times), it will switch back the old operating system!
    I hope that this helps."

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/windows-10-black-screen-during-install/aa0dd64e-aeb2-4b75-af3b-c2ff2c036367

    looks like we are out of things to do but wait for a compatibility patch :/
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 16
    Windows 10
       30 Jul 2015 #29

    MrCov said: View Post
    Taken from another thread where I posted the same problem...

    "I had the same problem with my Inspiron - after contacting tech support, they told me that this model is not yet compatible with windows 10 and if you restart it (maybe several times), it will switch back the old operating system!
    I hope that this helps."

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/windows-10-black-screen-during-install/aa0dd64e-aeb2-4b75-af3b-c2ff2c036367

    looks like we are out of things to do but wait for a compatibility patch :/
    7537 is listed as ready to be upgraded according to the Dell support site
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       30 Jul 2015 #30

    I think JamesN hit the nail on the head with the graphics card driver issue. I remember I had the same issue with installing the newest Nvidea driver, same black screen after boot. So maybe dell says its ready to be installed based on the original drivers, but since windows 10 probably tries to install all latest drivers, then its going to freeze up until there is a fix from Microsoft.
      My System SpecsSystem Spec


 
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