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  1.    06 Aug 2015 #271

    For anyone who is trying to update via Windows Update and hasn't been able to fix the problem and is also not getting any sort of error message, go download the Windows 10 Media Creation Tool and use that to upgrade instead.
    Windows 10 Creation Tool

    When I used Windows Update it would not work but it never gave me any sort of error message or anything so I had no idea what the problem was. Once I used the Media Tool, it still failed but after it booted me back to Windows 7 it presented me with an error that led me to a solution.

    My error is here:
    Dropbox - 2015-08-05 20.33.11.jpg

    0x8007002C - 0x4000D
    The installation failed in the SECOND_BOOT phase with an error during MIGRATE_DATA operation

    My fix wsa to free up more space on my HDD and I also uninstalled Avast during the upgrade. I have a 400+ gig drive that had 50 gigs free. I freed up another 50. I don't know if that would have solved it by itself but I saw mention from others with this error to uninstall their AV program so I did that too. Once those were done the upgrade worked just fine.
    Last edited by Kelemvor; 06 Aug 2015 at 09:19.
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 6
    Windows 7
       06 Aug 2015 #272

    Wow. I finally got my Thinkpad T420 upgraded from 7x64 to 10 Pro. Only took seven attempts.

    I was getting the black screen on the second or third boot with no cursor. On previous attempts, I waited up to 45 minutes and nothing. Power chop it twice and it reverts back to 7.

    Here's what I did to finally get it installed...

    I downloaded the ISO file from https://kat.cr/microsoft-windows-10-...t11021685.html, mounted it using Daemon Tools Lite, and then ran the setup file.

    On the second boot, it was the same thing as before, black screen and no cursor. I waited about 20 minutes. Then, in my frustration, I decided to try some off the wall stuff: I unplugged the battery with the power cord attached, put the computer to sleep, woke it up again, entered my password, hit enter a bunch of times, shut the screen, unplugged the USB mouse, opened the screen, plugged the mouse back in. And then, for the first time, the cursor appeared. About 5 minutes later the installation continued to completion.

    I'm guessing this won't be much help to anyone but thought I would put it out there in case there are some clues buried in the details.

    Good luck!
    Last edited by jobardy; 06 Aug 2015 at 08:44. Reason: typo
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 9
    Windows 10
       06 Aug 2015 #273

    Worth repeating

    There seems to be no problem updating a fresh install of Windows 7 (that is activated); don't update. The installation should be done from DVD (using the Microsoft iso image)
    Last edited by Shiekh; 06 Aug 2015 at 15:26.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 3
    Windows 7, OSX, Trying to upgrade to Windows 10
       06 Aug 2015 #274

    SingularityRS said: View Post
    What if you get a black screen during the upgrade process itself? I've tried 2 times on an Acer Aspire Z5801 PC with no luck.

    It'll get to about 54% overall completion (the part where it installs drivers/features) and then the screen will suddenly turn black. They'd be some HDD activity for a while before going quiet, with the screen covered in blackness (it's a bit lighter than fully black because it's on obviously).

    I'm forced to power off the machine by holding the power button. This just results in the computer going through a reboot loop as it tries to recover the installation. Eventually it gives up and decides to revert back to Windows 7. It would also get stuck on the "ACER" boot screen as well (the first thing I see upon powering up the PC - it's unresponsive in this state and requires a power off).

    I don't think compatibility is the issue here because I successfully managed to install Windows 10 on a PC that is MUCH older with inferior hardware (that ran into no problems), yet a newer PC with more capable hardware is struggling? I don't get it.
    My response above was in relation to the black/blue screen during the process and I provided the steps I used to get past this.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 1
    Windows 7
       06 Aug 2015 #275

    Unplugging HDMI cable worked for me


    klemenhe said: View Post
    Hey guys I think I have found a solution:
    Now this problem is most likely happening because you have multiple monitors. This was also happening to me and here is how I fixed it: When the black screen appears the login screen should originally appear but due to a bug with multiple monitors it does not. So just pretend that you're on the login screen; press enter, then enter your password (if you have one) and then press enter again. Altough you will not see it, your PC will be now at the desktop. Now perhaps give it some time, let it load so you can do the next step properly. Now press the windows button + P this should throw you to the multiple monitors setting. Now try to somehow blindly navigate (with arrow keys I presume, I personally have no idea how I managed to do it) and press enter, experiment a bit untill your screen will show. If it now shows, press the same buttons again and put it on Primary screen. Sadly this means you will have to use only one screen for a while, until this is resolved. I really hope this helps
    Thanks for the clue! My Sony VAIO laptop with Windows 7 was in the Windows 10 install process and eventually ended with a black screen and a cursor. But like you I had another monitor attached to it. After reading your message I simply unplugged the HDMI cable and the "Upgrading Windows" screen immediately appeared - meaning it was busy all along I just couldn't see it. Hopefully it's smooth sailing from here on!
      My System SpecsSystem Spec


  6. Joined : Apr 2015
    Posts : 42
    Windows 10
       07 Aug 2015 #276

    Symphonitron said: View Post
    Thanks for the clue! My Sony VAIO laptop with Windows 7 was in the Windows 10 install process and eventually ended with a black screen and a cursor. But like you I had another monitor attached to it. After reading your message I simply unplugged the HDMI cable and the "Upgrading Windows" screen immediately appeared - meaning it was busy all along I just couldn't see it. Hopefully it's smooth sailing from here on!
    From what I've been reading on this W10 upgrade issue; very few have more than one monitor and most problems seem to be on laptops (mine is)
    Considering the amount of complaints with no hard and fast solution that I can see; is it possible for Microsoft to step up to the plate on this issue; I mean these aren't isolated problems by the amount of posts on this forum and thread.
      My System SpecsSystem Spec


  7. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,351
    Windows 10 Pro X64 14393.576
       07 Aug 2015 #277

    Perspective is everything.

    We're talking abut hundreds of failures and errors reported here but there are millions and millions of successful upgrades. The failures are less than 1%. Painful and frustrating to those having problems but actually a very small part of the total upgrades performed.

    I'm still looking forward to MS releasing fixes soon to help resolve some of these problems, especially the black screen one whihc seems prevalent.
      My System SpecsSystem Spec


  8. Joined : Apr 2015
    Posts : 42
    Windows 10
       07 Aug 2015 #278

    Ztruker said: View Post
    Perspective is everything.

    We're talking abut hundreds of failures and errors reported here but there are millions and millions of successful upgrades. The failures are less than 1%. Painful and frustrating to those having problems but actually a very small part of the total upgrades performed.

    I'm still looking forward to MS releasing fixes soon to help resolve some of these problems, especially the black screen one whihc seems prevalent.
    I guess you're right. It's just that I've done every upgrade since Windows 3; Except Vista and never had a problem.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 3
    Windows 10
       08 Aug 2015 #279

    If all of those methods (which I had tried) don't work, leave your system on the black screen with or without a cursor overnight. (And give that mind a rest!) Some miracle happened while I was sleeping that seemed to resolve this problem that came up only after Windows 10 updated itself just yesterday morning. So much frustration, I wiped a SDD thinking I lost all of my files until I looked over to see my laptop revving up on my television after nearly a 16 hour wait.

    The night before: I saw that for a split second when the cursor appeared after moving it that it had a loading spinner beside it. Figured it was installing something and gave it more than plenty of time to do what it needed to do.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 62
    Windows 7
       08 Aug 2015 #280

    Nefadozone said: View Post
    If all of those methods (which I had tried) don't work, leave your system on the black screen with or without a cursor overnight. (And give that mind a rest!) Some miracle happened while I was sleeping that seemed to resolve this problem that came up only after Windows 10 updated itself just yesterday morning. So much frustration, I wiped a SDD thinking I lost all of my files until I looked over to see my laptop revving up on my television after nearly a 16 hour wait.

    The night before: I saw that for a split second when the cursor appeared after moving it that it had a loading spinner beside it. Figured it was installing something and gave it more than plenty of time to do what it needed to do.
    Does anyone else have any other confirmation that this works?
      My System SpecsSystem Spec


 
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